1. SATC – BRT Workshop MyCiTi Integrated Rapid Transit – It’s not just about the buses 10 July 2014

2. Contents 1.Introduction 2.The Sum of the Parts 3.MyCiTi Statistics 4.The Full Circle 5.Lessons Learnt

3. 1.Introduction MyCiTi bus service is a component of the larger IRT System Launched as pilot project in May 2010 for 2010 FIFA World Cup Aims to provide a safe, efficient, affordable & reliable public transport service By August 2014 service will comprise more than 30 routes around Cape Town The success of the service is not just about the bus! It is dependent on numerous parts that contribute equally to the success of the system.

4. 2.The Sum of the Parts Key components to ensure a safe, reliable passenger experience: −TIC & communications team provide bus schedules, route maps, website, social media, interruption updates −Directional & information signage at stops, shelters & stations −Infrastructure (dedicated roadways & stations) −AFC systems for easy payments −Operators (drivers, stations, etc) −Buses (wheelchair friendly, bicycle access & low emissions) −Law Enforcement Officers (security)

5. 2.The Sum of the Parts (cont) 2.1Transport Information Centre & Communications Acts as central contact point for public queries Passenger feedback used to ensure highest standards Refers serious or special issues to CoCT to provide feedback

6. 2.The Sum of the Parts (cont) 2.1Transport Information Centre & Communications (cont) MyCiTi mascot “Marvin” Mobi website provides “live” information PIDs display real time updates

7. 2.The Sum of the Parts (cont) 2.2Signage Information signs displayed at all stops & stations Static information signs, way-finding signs, electronic PIDs, EDDs

8. 2.The Sum of the Parts (cont) 2.3Infrastructure “Red” road – dedicated bus lane Level boarding through multiple doors Inductive loops at intersections enabling pre-selected signal control Kassel kerbs to ensure accurate bus docking Cameras linked to TMC Pre-paid gate access using EMV cards

9. 2.The Sum of the Parts (cont) 2.4AFC System MyConnect card acts as a debit card & enables quick “tapping-on/off” Distance based fare structure in use Cards purchased & value added at selected retailers or stations

10. 2.The sum of the parts (cont) 2.5VOCs & Station Management Services VOCs made up by taxi associations & bus companies VOCs formed private companies to run the services -Table Bay Rapid Transit (TBRT), Kidrogen and TransPeninsula Investments VOCs provide drivers, technical staff, management staff & keep buses on the road Station management services provided by AEM

11. 2.The sum of the parts (cont) 2.6MyCiTi Fleet Three vehicle types: -18m articulated: High floor, operates on dedicated bus ways, max 130 passengers -12m rigid: High floor, operates on dedicated bus ways, max 85 passengers -9m buses: Low floor, mixed traffic usage, max 50 passengers All buses are wheelchair and bicycle friendly 18m 12m 9m 12m

12. 3.MyCiTi Statistics 3.1Passenger Journeys More than 10 million passenger journeys to date Seasonal trend is prevalent High recreational usage proven with December journeys

13. 3.MyCiTi Statistics (cont) 3.2Buses & Drivers 227 peak buses in operation per day (incl engineering spares) 505 Drivers

14. 3.MyCiTi Statistics (cont) 3.3Route Utilisation – 50% of all daily passenger boardings occur in just 4 hrs

15. 3.MyCiTi Statistics (cont) 3.4Feeder Route Utilisation (boarding at stops)

16. 3.MyCiTi Statistics (cont) 3.5Station Utilisation

17. 3.MyCiTi Statistics (cont) 3.6Bus Occupancies Biggest operational challenge is achieving higher bus occupancies whilst maintaining passenger expectation.

18. Max Practical Capacity of buses Artic110passengers Solo74passengers 3.MyCiTi Statistics (cont) 3.6Bus Occupancies

19. 3.MyCiTi Statistics (cont) 3.6Bus Occupancies

20. 3.MyCiTi Statistics (cont) 3.6Bus Occupancies (cont) Based on occupancy results: -90% legal capacity occupancy over short distances & high demand scenarios -Number of pax on 18m buses not significantly higher than on 12m buses in peak periods -Passengers show an aversion to standing over longer distances “Jump the queue” system used to sustain standing densities in peak

21. TrunkFeeder 20112012201320142011201220132014 Jan 0 66001330 Feb 0 8010414 Mar 0 0040225 Apr 0 10022 May 0 30060 Jun 3 02210 Jul 4 11231 Aug 0 30220 Sep 1 70420 Oct 2 00020 Nov 1 20340 Dec 0 20020 Total1133913439 3.MyCiTi Statistics (cont) 3.7Incidents & Accidents

22. 4.The Full Circle – System Optimisation 4.1Cycle Times 102: Mon - FriAfternoon Peak: (15:00-18:00) STOPEXISTINGLIO ANALYSIS MANUAL SURVEY PROPOSED Salt River Rail 00:00:00 Kent 00:02:00 Upper Salt River 00:01:00 Lawley 00:03:00 00:02:00 00:03:00 Balfour 00:01:00 Upper Roodebloem 00:01:00 Upper Mountain 00:01:00 Chester East 00:01:00 Chester West 00:02:00 Zonnebloem 00:02:0000:01:00 District Six 00:01:00 Cput 00:01:00 Hanover Street 00:01:00 The Castle 00:02:00 00:01:00 00:02:00 Darling 00:02:0000:03:0000:02:00 00:03:00 Adderley 00:05:0000:06:0000:04:00 00:06:00 Civic Centre 00:04:00 TRIP TIME00:30:0000:31:0000:26:0000:31:00 CYCLE TIME01:00:0001:03:0001:01:0001:03:00

23. 4.The Full Circle – System Optimisation 4.1Bus headways

24. 4.The Full Circle – System Optimisation 4.1Financial feasibility

25. 5.Lessons Learnt System optimisation is network wide not route-by-route Hub and spoke more efficient than Origin – Destination Optimisation costs must focus on peak buses and drivers Fixed timetables more inefficient than fixed headways in peaks To attract customers you have to provide off-peak services Relationships & team work ensure efficient operations Capable staff with ordered reporting structure Efficient systems & monitoring - very apparent now! Unwavering political support!

26. Thank You