1. Change the way you manage deliveries - Workshop Freight in the City Spring Summit Conference, Manchester 3 rd March 2016 Charlotte Knell, Cross River Partnership Delivering Regeneration Together

2. Agenda 1.Cross River Partnership, who are we, and why are we here? 2.Change the way you manage deliveries & servicing: Delivery & Servicing Plans 3.Workshop discussion on the role of Delivery & Servicing Plans in urban freight management, challenges and opportunities.

3. Cross River Partnership

4. Delivering Regeneration Together

5. CRP Objectives and Project Activity Central London Sub Regional Transport Partnership Delivering Regeneration Together

6. Change the way you manage deliveries … and servicing! We can all play a role in helping freight in the city become more efficient. Delivering Regeneration Together

7. Delivery & Servicing Plans Delivering Regeneration Together A DSP is a framework to manage delivery and servicing vehicle trips to and from your organisation or building. This can include: Deliveries and collections Servicing trips, including maintenance of office machinery, boilers and lifts Cleaning and waste removal Catering and vending DSPs: voluntary & required through statutory planning process.

8. Delivery & Servicing Plans Delivering Regeneration Together Benefits:

9. Delivery & Servicing Plans Delivering Regeneration Together Key steps: 1.Gather data 2.Analyse delivery and servicing activity 3.Identify measures for improvement 4.Set targets for improvements 5.Monitor and revisit plan regularly to evaluate impact.

10. Delivery & Servicing Plans Delivering Regeneration Together Example measures….. Review suppliers and delivery arrangements to reduce the number of orders and associated processing costs, Introducing electronic booking systems Install waste compactors to reduce the number and subsequent cost of waste collection trips Retime servicing trips to off peak to improve reliability, reduce emissions Consolidating deliveries, within your company, wider building or on a larger scale.

11. Delivery & Servicing Plans, Potential… Delivering Regeneration Together Reduce waste collection trips by 60% Inmidtown BID The BID for Bloomsbury, Holborn and St Giles has consolidated its waste collection service amongst 200 businesses with a hybrid waste collection vehicle. This has reduced waste collection trips by 60%. They have also shifted 60% of their taxi and courier services to electric vehicles and bicycles.

12. Delivery & Servicing Plans, Potential… Delivering Regeneration Together Saved £100 per order University of Westminster By consolidating its orders, the University reduced invoice processing costs by around £100 per order. This was achieved by increasing the value of orders by a factor of six, which reduced the number of orders.

13. Delivery & Servicing Plans, Potential… Delivering Regeneration Together Reduce costs through joint procurement with neighbouring businesses Natural History & Science Museums The Natural History Museum shares a number of services and suppliers with their neighbours. The joint procurement of cleaning and waste services with the Science Museum will result in cost savings on their waste and cleaning contracts and reduce the number of vehicles coming to the site.

14. Over to you… Delivering Regeneration Together On your tables, please discuss the following questions & record your discussions using the flipchart & pens provided: 1.Do you already have a Delivery and Servicing Plan? If not, would you like to have one? 2.What are the challenges in improving the management of freight in cities management through Delivery and Servicing Plans? 3.What are the opportunities for Delivery and Servicing Plans to have a positive impact on freight management in cities?

15. Thank you! Delivering Regeneration Together Charlotte Knell Cross River Partnership cknell1@westminster.gov.uk 020 7641 5463