1. Aegis Profile A Global Services Leader Experience. We make it easy. 1

2. This document should be considered highly confidential. By accepting delivery of this document, the recipient agrees that: i.in the event the recipient does not wish to pursue a transaction with Aegis, the recipient will destroy this copy, ii.the recipient will not copy, fax, reproduce or distribute this document, in whole or in part, without prior written permission from Aegis, and iii.all of the information contained herein will be treated as confidential material subject to non-disclosure obligations, and shall not be used for any purposes other than the evaluation of a potential transaction between Aegis and the recipient. Disclaimer 2

3. 3 13 countries 58K+ employees 53 languages 56 locations 40K+ seats 85 dialects Manages 1.5 billion moments of truth annually US$ 1 billion in revenues 300 clients (35 of Fortune 500) BFS and Insurance Healthcare & Insurance Travel & Hospitality Industrial / Technology Consumer Products Telecom Manufacturing & Utilities US Costa Rica Peru Argentina UK South Africa Saudi Arabia UAE India Sri Lanka Philippines Australia New Zealand Founded in the US with over 30 years of service experience Aegis - Corporate Snapshot

4. Our Parent, The Essar Group Multinational conglomerate and leading global player with an annual revenue of USD 39 billion Operates in more than 25 countries across five continents World class management practices and systems A Dynamic, High Performance Global Powerhouse Essar House, Mumbai, India Telecom & BPOShippingPowerOilSteel Construction 4

5. 5 13 countries, 6 continents, 56 locations, 58K+ people United States of America Irving, TX (2) Killeen, TX Port St. Lucie, FL Fairmont, WV Joplin, MO Sierra Vista, AZ New York, NY Los Angeles, CA Peru Lima Argentina Tucuman Cordoba Bahia Blanca Mar del Plata Buenos Aires city (2) South Africa Johannesburg (2) Durban Australia Melbourne (3) Sydney New Zealand Auckland Philippines Manila (3) Cebu (2) Baguio United Kingdom Manchester Kingdom of Saudi Arabia Riyadh Jeddah Sri Lanka Colombo Costa Rica San José UAE Dubai India Ahmadabad Bengaluru (2) Bhopal Chennai Chhindwara Gandhinagar Gurgaon Hazira Hyderabad Jamshedpur Kolkata (2) Lucknow (2) Mumbai Noida Pune Srinagar Vijaywada Aegis’ global delivery model : Distributed delivery for better risk management, language and diversity coverage

6. 6 Philippines Arabic Bisaya Chinese (Cantonese) Chinese (Mandarin) English Filipino Fookien French German Italian Kapampangan Korean Scandic Spanish Tagalog India Assamese Bengali Dogri English French German Gujarati Hindi Kannada Kashmiri Malayalam Marathi Meiti Nagamese Oriya Punjabi Spanish Telugu Tamil Notes: The languages have been listed alphabetically, and not in any particular sequence. Blue ones indicate uniquely shored. Black ones indicate multi-shored. The locations have been marked approximately on the map. Saudi Arabia Arabic Urdu English South Africa Afrikaans Arabic English French German Italian Portuguese Spanish Other South African languages Peru English Spanish Costa Rica English French Spanish Portuguese U.S. Arabic Chinese (Mandarin) Chinese (Cantonese) Dutch English French German Portuguese Russian Spanish U.K. English Australia Chinese English Greek Italian Vietnamese Sri Lanka English Singhalese Tamil Argentina English Spanish New Zealand English Global Language Capabilities : Aegis reduces the delivery risk by multi-shoring lingual capabilities across the world

7. End-to-end CX portfolio: Has the entire range of infrastructure and services solutions 7 Social Media, BI, Analytics Aegis LISA n, Aegis Proactive Intelligence (Pi), Aegis Analytics People, Process, Technology Technology Services, COPC-managed Process Excellence Back Office Services Finance & Accounting, Spend Management, HR Services, Document Management Services, Transaction Processing, Aegis Rapid Text Customer Lifecycle Mgmt. Customer Care, Technical Support, Sales Inbound / Outbound, Collections / Retention Outbound Aegis BFS and Insurance Healthcare & Insurance Travel & Hospitality Industrial / Technology Consumer Products Telecom Manufacturing & Utilities

8. Customer Lifecycle Service Offerings: Aegis provides the entire suite and customizes the elements 8 Aegis Customer Prospecting Customer Acquisition Activation Order Processing Cross-sell / Up-sell Customer Care / Tech Support Retention Management Collections Data Analytics Billing management Risk and credit management Fraud management Reconciliation Payment processing Customer accounting Audit MIS and analytics Payment reminder calls Collection calls – exposure, pre-due, post-due, pre-bar, post- bar, etc. Recovery calls Welcome calls First bill calls Health check calls Validity reminder calls Grace management calls Customer surveys Affinity programs Third party verification Issue Resolution Customer Contact management Issue reporting and tracking Non-voice support Penetrating other product lines Up gradation of existing services Cross sell packages Order Processing Order Status Address Verification Account Verification Billing enquiries Service Provisioning Account management Telemarketing Inbound and Outbound Sales Field pick up Order Verification Lead Generation Lead Profiling and management

9. Considerations in Consumer Experience Management The Aegis Advantage Cultural Affinity Geographical fit leading to cultural affinity Accelerated Implementation Superior domain expertise leading to quick and accelerated implementation Right Shoring Our global delivery model permits “Any Time, Any Place” benefits Constant & Sustainable Performance Well defined metrics assures unyielding quality performance Managed Separation Anxiety Account Management, QBR’s, Dashboard and defined SLA’s Aligned to Business Needs Flexible engagement model 9

10. Quality – Aegis Way of Life Transactional Capability Six Sigma Projects COPC Methodology Continuous Innovation and Process Improvement  Recently recertified to the COPC CSP Standard Release 4.1  Certified Sr. Mangers and above under COPC Management Standards as Certified COPC Coordinators  Adopted Six Sigma for process improvement methodology, certified Green Belts, Black and Master Black Belts.  Robust mechanism to identify and analyze root cause  Day-to-day monitoring and comprehensive reviews including remote monitoring, call calibration and coaching  Systems configured for:  Voice and data (screen) recording  Live monitoring and playback via web browser from any location 10

11. Global Communications Standards 11 Any Time. Any Place. Any Process. 56 Aegis operated centers across 45 cities on MPLS backbone Transpacific DS3 backbone Transatlantic DS3 backbone  Multiple redundancies  Modular scalability option  Built-in BCP/DR capability for seamless management of customer experience

12. Management Team 12

13. Leadership Team 13 Sandip Sen, Global Chief Executive Officer Founder and former CEO, Customer First Services (P) Ltd. Deep domain experience through senior positions in telecom and consumer goods verticals. Sudhir Agarwal, President - Global M&A and Strategic Initiatives One of the founding members of Aegis Limited. He brings with him over a decade and a half of BPO experience in Operations, Migrations, Training, Client Management and Business Development. S M Gupta, Global Chief People Officer 21 years of human resources management experience in BPO, IT, telecom, retail, oil and FMCG industry sectors. A TQM trainer and Thomas Profiling professional. CM Sharma, Global Chief Finance Officer CA with over 20 years of extensive experience in M&A, financial reengineering, resources mobilization, management accounting, cross border taxation and international transfer pricing.

14. Management Team  Rajiv Ahuja, President – CLM Business, ASEAN & MEA Region  Sandeep Gulati, Chief Operating Officer – India & Sri Lanka, CLM Business  Ajay Guliya, Executive Vice President - Sales, India, CLM Business  Sanjeev Verma, President – Global Sales & Business Operations, AGC Networks  Kobus van der Westhuizen, Senior Vice President - Business Development, CLM Business, South Africa  Mandeep Singh, Executive Vice President – FSS & HRSS  Upendra Singh, Executive Vice President – Operations, CLM Business, Phillipiness  Peter Bloom, President – North America & President - Global Quality & Customer Experience  Neeti Khaitan, Chief Relationship Officer - North America  Rahul Kamalakar, Chief Information Officer, CLM Business  Sudhir Agarwal, President - Global M&A and Strategy  Andrew Hume, President & Country Head - Australia, CLM Business 14

15. Aegis Differentiators Speed to Transition T+2” call center solution Experience of large multi-location integrations Deep Domain Expertise with Integrated offering “banking, financial services, insurance, travel and hospitality. Globally same infrastructure enabling similar experience Creative Engagement Models We have the flexibility to engage clients in engagement models that make business sense for you, such as carve-outs, gain guarantee, Special Purpose Vehicles (SPV0 and joint ventures. COPC partnership For a globally consistent, robust, and measurable customer care experience, Aegis has a strategic partnership with Customer Operations Performance Center, Inc. (COPC). COPC is “the gold standard” in the customer care industry in the areas of quality compliance and performance. The Aegis-COPC quality process optimization has demonstrated increased customer satisfaction scores and exceptional customer experience. Right Shoring Our global delivery model enables us to locate client engagements where you think is best. This right-shoring approach gives us a wide global footprint and the ability to draw from a global talent pool. 15

16. Why Aegis ? A E G I S Agile – flexible engagement – from outsourcing to JV relationships Global – delivery model – exacting consistency anywhere on the globe Strength – financial stability – backed by multi-billion conglomerate Execution – optimum cost / high value model – optimal performance & cost advantage Industry – deep domain expertise – across vertical markets and customer services 16

17. Awards and Recognition 17 Leader in the IDC Marketscape of the Worldwide Customer Care BPO 2013 Featured among leading companies in the Gartner Magic Quadrant CRM Contact Centre Worldwide 2009 – 2012 #12 in the 2013 Global Outsourcing 100 by International Association of Outsourcing Professionals® (IAOP®) # 4 - Top 15 BPO Exporters (NASSCOM 2012); NASSCOM Exemplary Talent Practices Award 2011 Aegis LISA n has been recognized by TMC for an Innovative product in Customer Interaction Management and Social Business Honouree 2012 Best employers award 2011 India and Australia PCI-DSS COPC 2000® CSP Standard Version 4.1 BS 7799 Other certifications: OHSAS 18001 – 2007, EMS 14001 – 2004, ISO (9001 – 2008, 27001 - 2005) ‘Top Global BPO Leaders’ and ‘Global Customer Management Leaders’ in the 2012 global services 100 list

18. Awards and Recognition 18 Winner, MVP Quality Awards 2013 Aegis has been recognized as India’s Best Companies to work for by Great Places to Work (GPW) Institute in partnership with The Economic Times. Aegis Honored with the Esteemed Golden Peacock HR Excellence Award 2013 Aegis Recognized for Excellence in Diversity and Inclusion at 2013 SHRM HR Awards Frost and Sullivan North American Product Differentiator Awards 2013 Aegis Receives Frost & Sullivan’s Product Differentiation Award for Unique Social Media Engagement Solution - Aegis LISAn Product Differentiation Excellence Award Contact Center Outsourcing North America, 2013 Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm Gartner Aegis Recognized as a Best Employer in India, 2013 by Aon Hewitt Aegis honoured with an Award for Excellence in BPO / ITES - Large Enterprise Category by Indian Merchants Chambers.

19. Let’s Begin 19