1. PUBLIC RELATION SKILLS AND CLIENT SATISFACTION Principles of Architecture and Construction Copyright Texas Education Agency (TEA) 1

2. Starter/Bell Ringer Activity  Every student needs a slip of paper with their name on one side and an architectural term on the other.  Find the other person in the room with the same architectural term as yours.  This is your partner today!  Take a seat at a work station, making sure you sit with your partner. Copyright Texas Education Agency (TEA) 2

3. Refresh your Vocabulary  As a Class, let’s take a look at a few key words:  Client  Architect  Satisfaction  Communication  Resolution  Conflict  Compromise  Observation  Professionalism  Confrontation Copyright Texas Education Agency (TEA) 3

4. Let’s start to work with our Partners  With your Partner, you will follow the Activity sheet.  Follow the instructions on how to play the game.  Pause! New Elements of Body Language!  Continue to follow the instructions and play the game with awareness of the Body Language used. Copyright Texas Education Agency (TEA) 4

5. Let’s work on our own now  On your own, you will follow the instructions at the end of the Handout.  When you finish, turn in your completed handout to the teacher. Copyright Texas Education Agency (TEA) 5

6. Wrap Up and Summary Copyright Texas Education Agency (TEA)  As a class, let’s discuss how the activity went today.  How did the role playing go?  What did you learn?  What did you observe?  What could make this communication better?  Are all people to always get along?  Is it still necessary for Architects and Clients to act Professionally, even if they don’t like each other?  The Client is always right: TRUE or FALSE  The Architect serves the Client to meet the Client’s needs: TRUE or FALSE 6