1. Novell ® Technical Training Field / Sales Presentation Insert Presenter's Name (16pt) Insert Presenter's Title (14pt) Insert Company/E-mail (14pt)

2. © Novell, Inc. All rights reserved. 2 The Value of Training & Certification ● More cost effective than hiring new employees ● Significantly decreases deployment times ● According to IDC, training increases IT staff productivity and effectiveness 70 percent “Failure to use technical training makes IT projects last longer. There is no way we could've moved to [a Novell solution] in a year unless we got training for it. That would have been impossible. It would have taken us 3 to 4 years" Jeff Baxter, Manager, Information Services George Washington University

3. © Novell, Inc. All rights reserved. 3 Advantages of Novell ® Technical Training ● Expertise to design and deliver quality courses ● Courses for every skill level ● Learning models to fit any learning style budget ● Performance based certification programs ● Over 500 training partners around the world to deliver Novell courses ● Globally distributed testing centers ● Strong commitment to quality instruction

4. © Novell, Inc. All rights reserved. 4 Training Methods to Meet Your Needs ● Technical Skills Assessments ● On-demand Training ● Advanced Technical Training Onsite ● Advanced Technical Training Online ● Certification Courses ● Custom Training

5. © Novell, Inc. All rights reserved. 5 Technical Skills Assessment Onsite + online assessments Interviews with staff Interviews with management Assessment report provided Detailed Training plan created Snapshot of your organizations technical skills Qualitative and quantitative analysis of your technical strengths and weaknesses Key areas of improvement Comprehensive training plan Increased ability and effectiveness Increased ROI Benefits Process

6. © Novell, Inc. All rights reserved. 6 Novell ® On-demand Training Value – Flexible, affordable subscription model – High quality training at a low cost Convenience – Available any time and anywhere Quality – Rich, complete, interactive learning experience – Expert instruction, demos, quizzes, etc. Content – Diverse and growing to cover all Novell solutions and accommodate customer skill levels and roles

7. © Novell, Inc. All rights reserved. 7 Novell ® On-demand Training

8. © Novell, Inc. All rights reserved. 8 Advanced Technical Training (Instructor) ● Hands-on training from a partner or from Novell ® ● Engineer-to-engineer instruction ● Emphasis on troubleshooting ● Wide range of advanced topics covered including: - Support issues - In-depth architectural overviews - Enterprise-wide solutions ● Lab exercises provide real-world expertise you can put to immediate use

9. © Novell, Inc. All rights reserved. 9 Online Training (Virtual Classroom) All the benefits of Instructor-led training, but through a virtual classroom experience: ● Live instructor ● Real-time interaction ● Labs and exercises ● Reduced cost ● Global training schedule

10. © Novell, Inc. All rights reserved. 1010 Custom Training ● Comprehensive skills assessment ● Custom Training plan created to addresses your learning and performance needs. ● Courses for all skill levels from novice to advanced ● Two to five days of instructional time ● Taught at your site or a preferred location ● Course material designed for use as on-the- job reference materials

11. © Novell, Inc. All rights reserved. 1 Certification Programs ● Globally recognized ● Tangible evidence your staff has the skills they need to do their job ● Variety of programs to certify on technologies relevant for your skills and role – Novell Certified Administrator and Engineer – Certified Linux Administrator, Professional and Engineer – Certified Linux Desktop Administrator – Certified Workload Management Administrator – Certified Novell ZENworks ® Administrator

12. © Novell, Inc. All rights reserved. 1212 For More Information ● Visit the Novell ® Technical Training home page – Learn about our training methods – Review and sign up for Novell courses – Locate a training partner – Subscribe for on-demand training – Learn about Novell Certification programs – www.novell.com/training www.novell.com/training ● Contact your Novell Service Account Manager or regional Service Executive

13. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.