1. Microsoft System Center Operations Manager 2007 Anders Ravnholt Data Center Technical Specialist

2. Introducing Operations Manager 2007 R2 Dive into Core Product Function & Capabilities Summary & Questions Agenda Tips & Tricks

3. End to End Datacenter Service Management Proactive management of IT services Delivers best practice driven alerting, service level monitoring, and reporting Best of Breed for Windows and Beyond Integrated monitoring across Windows, UNIX & Linux servers and workloads Expertise for over 100 Microsoft and non- Microsoft applications, servers, and clients Increased Efficiency and Control Automates routine and time consuming tasks Provides intelligent monitoring of your environment “System Center Operations Manager 2007 R2 gives us an application health view, which allows us to more quickly identify root cause and address incidents before our customers are impacted. - John Taylor, IT Manager and Systems Architect, Systems Monitoring and Management Group Delivers end-to-end service management of applications and IT services running across your datacenter fabric; providing you greater insight and control into the health and performance of your Microsoft, UNIX and Linux servers, and their workloads.. Introducing Operations Manager 2007 R2

4. Key Benefits Enhances performance and availability of distributed applications across the datacenter, with the ability to monitor Windows, Linux and UNIX servers and workloads; all from a single console. Improves alignment to IT Service levels through enhanced reporting that shows how actual application performance and health maps to targeted levels of service, as well as monitoring capabilities that scale to required workloads. Increases speed of access to information and functionality to drive management with efficient problem identification and actions to quickly resolve issues before they become incidents

5. End-to-End Datacenter Service Management Proactively monitors IT service health Integrates service assessment from the perspective of end users Delivers service oriented views, dashboards, and reports Simplifies creation of new monitors via templates Distributed Application Designer facilitates rapid creation of new IT service assessment models Improve service levels of packaged and Line of Business applications

6. Best Of Breed For Windows and Beyond Out-of-box baseline server monitoring for Windows, UNIX and Linux systems Expertise for over 100 Microsoft, UNIX and Linux applications Agent-less crash monitoring via Windows Error Reporting Client monitoring of Vista, XP, and the Office suite Audit collection service archives security logs Connectors integrate and synchronize with other tools Accelerate problem resolution and reduce the TCO of monitoring your environment

7. Increased Efficiency And Control Leverages Active Directory for identity management and system discovery Automatically discovers and deploys appropriate monitoring policies Role-based control of access to monitoring views and tasks Tunable parameters for discovery and monitoring Self tuning thresholds Easy ability to author and customize reports Overview pages and integrated search Improve time to value and reduce IT management complexity

8. MOM 2005 OpsMgr 2007 OpsMgr 2007 R2 What’s New & Improved in R2? 20062004 MOM 2005 RTM 2005 MOM 2005 SP1 2007 OpsMgr 2007 RTM 2008 OpsMgr 2007 SP1 MOM 2005OpsMgr 2007 Managed Environments Server RolesServices, LOB Apps, Transactions, Clients DetectStateHealth Model ArchitectureWS based Tiering and Integration Model based Management ActionsTasksActive Knowledge 2009 OpsMgr 2007 R2

9. AIX −Version 5.3 (Power) −Version 6.1 (Power) HP-UX −Version 11iv2 (PA-RISC/IA64) −Version 11iv3 (PA-RISC/IA64) Red Hat Enterprise Linux −Version 4 (x86/x64) −Version 5 (x86/x64) Solaris −Version 8 (SPARC) −Version 9 (SPARC) −Version 10 (SPARC/x86) −Solaris Zones SUSE Linux Enterprise Server −Version 9 (x86) −Version 10 SP1 (x86/x64) −Version 11 (x86/x64) Extending Best of Breed Monitoring from Windows to UNIX and Linux

10. Service Level Tracking Enables organizations to track key service metrics: −Availability −Performance −Configuration −Security Reports statistics for multiple IT Services in the same report SharePoint-based dashboard available through Solution Accelerator management pack: −Service Level Dashboard MP V2.0 available through System Center Catalog http://technet.microsoft.com/en- us/opsmgr/cc539535.aspx http://technet.microsoft.com/en- us/opsmgr/cc539535.aspx “I need to track the availability of my Exchange service against my agreed service level goal of 99.99% during regular business hours” Service Level : Measured and reported achievement against one or more Service Level Objectives(SLO). Service Level Objective : A Metric that is used to help manage an IT Service. Many Metrics may be measured, but only the most important of these are defined as SLOs and used to actively manage and report on the IT Service.

11. Extending Operations Manager 2007 Interoperability Connectors Service Level Dashboard Power Monitoring MP Visio Add-On Centralized Monitoring across System Center Partner Solutions

12. Working with Other Management Solutions Interoperability Connectors Provide interoperability between Operations Manager 2007 R2 and: −IBM Tivoli Enterprise Console −HP OpenView Operations for Windows −HP OpenView Operations for UNIX® −New Universal Connector Key Benefits −Tighter Integration with Operations Manager 2007 Console −Full support for 64 bit Operations Manager 2007 environments −Use of standards and common infrastructure (WS- Management for secure communication, OpenPegasus, WMI and WinRM) −Use common infrastructure −Increased performance and efficiency

13. Service Level Dashboard for Operations Manager 2007 Visualize trends in service availability & performance over time Helps customers’ keep business-critical IT resources available, performing at acceptable levels Tight integration with Operations Manager 2007 R2’s new Service Level Objective features

14. Service Level Dashboard Site Template

15. Visio Add-On Operations Manager 2007 R2 introduces new “Live” integration with Visio Create dashboards to enable customers to see their health information in context relevant to their business

16. Visio Add-On: Scenarios Exported diagram 1. Diagram View to Custom SharePoint Dashboard 2. Light up existing Visio drawings Visio + Add-In

17. In Use within a Customer’s NOC

18. More ideas…

19. Business Intelligence for System Center Operations Management Scorecards & Dashboards Incorporates IT operations data into the Microsoft BI platform −Interactive performance dashboards −Comprehensive scorecards −Powerful ad-hoc and predictive analysis Leverages existing infrastructure −SQL Server, System Center, Office SharePoint Server, Office PerformancePoint Server Find out more −http://www.microsoft.com/BIhttp://www.microsoft.com/BI −http://www.microsoft.com/perform ancepointhttp://www.microsoft.com/perform ancepoint

20. Tips & Tricks Start with 1-5 management packs and a low number of Agents −The big MPs: −Windows Server −Active Directory −SQL −Exchange −IIS / SharePoint

21. Tips & Tricks Understand the Operations Manager Object Model / Health Model, this will help you understand how Operations Manager works Read the Management Pack Manual before you install / import

22. Tips & Tricks When you install management Packs and Alerts are coming in two things will happen −Something will have to be fixed in the infrastructure −Something will have to be filtered out from monitoring

23. Tips & Tricks Make sure you understand the concept of overrides −What can I override −What is the effect of my overrides

24. Tips & Tricks Make sure there is an owner of the system −If not it will die slowly and not be used −The owner of Operations Manager is not the owner of the issues showing in the console Define roles for users using the system Make sure the system is tuned over time.

25. Tips & Tricks: Project 1.Agree on scope before the project starts 2.As a minimun make a high level design 3.Make sure you have enough RAM and CPU in the RMS Server 4.Identify needed account and their rights as well as Firewall ports 5.Talk to a DBA in terms of SQL sizing. 6.Find out how agents should be deployed.

26. In Summary System Center Operations Manager 2007 delivers: −End-to-End Service Management −Best of Breed for Windows −Increased Efficiency and Control Capabilities and scope of System Center Operations Manager 2007 can be easily extended Operations Manager 2007 R2 delivers new and extended functionality, including: −Extending its monitoring capabilities to Unix and Linux servers and workloads −The ability to report on service levels across IT availability and performance −Enhanced system and web monitoring capabilities

27. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.