1. Sally Bourner Chief Superintendent @SalBWMP WMP2020 PCC Business Summit Monday 18 th January 2016

2. Setting the scene for WMP2020 – the context

3. The WMP2020 Blueprint foundations The various planned improvements and changes to the way we operate have been grouped in to four themes which form the heart of the new operating model, all underpinned by the effective use of INFORMATION

4. The Programme of Work Driving mission control – mission control; future force contact; redesigning response. Intelligent insight – predictive analytics capability, and connected region. Next generation local policing – new local policing; prevention, and, local partnership model. Transforming investigations – body worn cameras; redesigning investigations; digital forensics; cyber crime capability, and, digital evidence service. Connecting with the public – active citizens, and, digital service design. Our core platforms – mobility and integrated ICT infrastructure. Transforming business services. People and leadership. Achieving through partnership – public service reform innovation and partner convergence opportunities, and, vulnerable citizens portal.

5. Developing the WMP digital experience for citizens

6. In 2014, 74% of all adults bought goods or services online in the UK The UK public is ready for a digital transformation 50%+ consumers prefer to interact with their services provider through web enabled channels in the UK Majority of victims & witnesses are under 33 (a digital generation) 89% of young people use a mobile device to go online Desire for digital transactions Saves Time (85%) Clear & easy (62%) Outside office hours (61%) Internet accessible to 82% of public, 2.1m in WM in 2014 (77% on it daily) Digital by Default expects Gov departments transactions to be 82% digital in the next 17 years 61% of adults have a smartphone & households with a tablet have doubled Situation: Current digital usage for UK public Source: ONS (UK) - Internet Access Households and Individuals, 2013, Ofcom, The Communications Market Report, 2014, Cabinet Office, Government Digital Inclusion Strategy, 2014 Source: WMP Social Media survey, 2014

7. To stay updated Dedicated section of WMP website www.west-midlands.police.uk/keeping-you-safe/wmp2020/index.aspx @WMPolice = nearly 215k followers @WestMidsPCC @DaveThompsonCC @SalBWMP Chief Constable’s regular blog - https://dccdavethompson.wordpress.com