1. February 2016 Chapter Leader Webinar 0

2. Tanya Bittenbender NCMA Chapter Relations Manager Vanesa Powers NCMA Chapter Relations Specialist 1 Welcome!

3. Reminders Save The Date Small Business Virtual Conference March 3Small Business Virtual Conference Subcontract Management Training Forum, Tysons VA March 17-18Subcontract Management Training Forum Summer Chapter Leader Summit, Orlando FL July 23-24 World Congress 2016, Orlando FL July 24-27World Congress 2016 –Call for Volunteers opens the end of February Chapter Checklist item of the Month –Your chapters nominating committee should be ready to publicize the elected candidates to the members. –The deadline for elections is April 30, 2016. 2

4. 3

5. Chapter Relations Department 4 Tanya Bittenbender, Chapter Relations Manager Provides support with volunteer management, leadership and chapter development as well as unique issues. Vanesa Powers, Chapter Relations Specialist Provides chapter administrative support such as accessing reports, how-tos, posting chapter information and other general assistance.

6. Chapters drive value for Members! Route for member networking. Pathway to leadership development and opportunities at the local and national level. Road to educational forums both with National and in a local setting tailored to local needs. Chapters drive value for National! Byway to learn about trends and emerging issues. Avenue to attracting new members. Boulevard of expertise and knowledge to support local and national programming. 5 NCMA Chapters Drive Value

7. Chapter Relations Department 6 As the new Chapter Relations Team we want Chapters to know that we CARE! Committed to NCMA Chapters! Accessible Responsive Excited to help Chapters succeed!

8. Dashboard Discussion Purpose: To rev up a discussion that builds a dashboard to help drive chapter and National success. Caveat: Each chapter is unique. Let’s work together to identify best practices that may be modified for chapters of different sizes. Structure: Focus on four dashboard indicators important to both chapters and National. –Leadership –Chapter Administration and Operations –Member Involvement –Member Services 7

9. Dashboard Indicator #1 Leadership Examining the efforts of National and Chapters to develop chapter leadership and build leadership pipelines. 8

10. Chapter Needs Improved connection between Chapters and National and forward movement together Leadership Development (delegation, mentoring, working with volunteers and leading across the age divide). CR Support One-on-one calls Delivering leadership training through available outlets—Chapters Connect (tips), Chapter Leader Webinars (how-tos) and Fall/Summer Leadership Summits (professional training) Dashboard Indicator #1 Current Status Leadership 9

11. Dashboard Indicator #2 Chapter Administration & Operations Examination of National and Chapters to support chapter ability to establish and implement policies and procedures, use chapter administration best practices and support leadership transitions. 10

12. Chapter Needs Running Chapters like a business; tips to support efficient operations Tips for improved chapter meeting organization “Get started” information for leadership positions Helpful templates and checklists Chapter fundraising ideas CR Support Assessing all reports and reporting to support ease of use and identify improvements Developing content and training that builds through the program year Creating “get started” info and leader one-pagers Dashboard Indicator #2 Current Status Chapter Administration & Operations 11

13. Dashboard Indicator #3 Member Involvement Examination of National and Chapters to engage members so they attend meetings and events, network and communicate formally and informally, and engage in various capacities from presenters or facilitators to committee members. 12

14. Chapter Needs Volunteer recruitment and member recruitment Encouraging member participation and engagement Tailoring chapter activities to provide a customized product or service Getting more industry professionals involved CR Support Developing content, support and training in all areas of volunteerism (recruitment, orientation, motivation, retention, recognition) Joint development of ideas Dashboard Indicator #3 Current Status Member Involvement 13

15. Dashboard Indicator #4 Member Services Examination of National and Chapter efforts to provide a menu of products and services that meet member needs. 14

16. Chapter Needs Certification Education (NES) Networking CR Support Webinars to communicate and educate about Certification, NES planning and events/meetings planning Connections to staff expertise Dashboard Indicator #4 Current Status Member Services 15

17. Leadership: Examining efforts to develop chapter leadership and build leadership pipelines. Chapter Administration Examining efforts to support chapter ability to establish and implement policies and procedures, implement chapter administration best practices and support leadership transitions. Member Involvement Examining efforts to engage members so they attend meetings and events, network and communicate formally and informally, and serve as presenters, facilitators and committee members. Member Services Examining efforts to provide services that meet the most important needs. 16 We Want to Hear From You! Dashboard Discussion

18. Recording link NCMA February 2016 Chapter Leader Webinar Recording link https://ncmahq.webex.com/ncmahq/lsr.php?RCID =2ea18e8aa4ee693a5ffdde5e7f8244e3https://ncmahq.webex.com/ncmahq/lsr.php?RCID =2ea18e8aa4ee693a5ffdde5e7f8244e3 17

19. You can reach us: Tanya Bittenbender NCMA Chapter Relations Manager 1.800.344.8096 x1124 tanya.bittenbender@ncmahq.org Vanesa Powers NCMA Chapter Relations Specialist 1.800.344.8096 x1120 vanesa.powers@ncmahq.org 18

20. 19