1. CARIBBEAN CONFEDERATION 2013 – ANNUAL INTERNATIONAL CONVENTION MANUEL RABINES RIPALDA PRESIDENT WORLD COUNCIL OF CREDIT UNIONS - WOCCU Panama city, june 2013

2. ¿WHO ARE WE…? Presence in 103 countries. We have 53,528 credit unions. Assets of $1,678 billions. And above all 201 millions of members. CREDIT UNIONS WORLDWIDE

3. ¿WHO ARE WE…? Presence in 19 countries. We have 429 Credit Unions. Assets of $ 5,274 billions. And above all, we are 3 millions of MEMBERS. CREDIT UNIONS IN CARIBBEAN

4. ¿WHERE ARE WE…?

5. 1.Technical Assistance and financial inclusion: savings and credit, chain value, development of the community and vulnerable populations 2.Member services: world conferences, partnerships etc.) 3.Instiutional Representation: Bassel, International Accounting Standards Board and regulation 4.Products and services (WSG): ATM, PDA, POS etc. ¿OUR FUNCTION…? MISSION and VISION Being the main defender, platform, development agency and model of good governance for credit unions around the world

6. WHAT MAKES US DIFFERENT…

7. IN A C.U. THERE IS NO CLIENT, THERE IS ONLY THE ASSOCIATE

8. THE C.U. LEADS A BUSINESS ORGANISATION TO OPERATE WITH THEIR ASSOCIATES THE BANK LEADS A BUSINESS ORGANISATION TO OPERATE WITH THIRD MEMBERS DIFFERENCES BETWEEN A PARTNER AND AN ASSOCIATE

9. DIFFERENCES IN THE MAIN GOAL C.U.’S ASSOCIATE Social and economic benefits Better interest for deposits. Low-cost credit BANK’S CLIENT Looks for profit Profits from investments

10. C.U. BANK Cooperative Act Internal operation C.U. – associate. Non-profit within their social object. Commercial Act Commercial External operations with third members. Looks for a profit.

11. COOPERATIVE ACT THE DIFFERENT OPERATIONS BETWEEN THE C.U. AND THEIR ASSOCIATES HAVE THE LEGAL NAME OF: COOPERATIVE ACT. WHILE THE OPERATIONS BETWEEN A BANK AND THEIR CLIENTS ARE: COMMERCIAL ACTS. COOPERATIVISM GIVES THE PERSON, THE TITLE OF «MAIN CHARACTER». THERE IS A STRONG SOCIAL RELATIONSHIP AND THE COMMITMENT FOR A GOOD CUSTOMER SERVICE, BECAUSE THEY ARE ASSOCIATES AND OWNERS AT THE SAME TIME. CREDIT UNIONS TO CHANGE THE WORLD!

12. BEING AN ASSOCIATE GIVES US ADDED VALUE!! THE ASSOCIATE GIVES THE C.U. AN IDENTITY ON THEIR OWN, AND CAN’T BE COPIED BY OTHER FINANCIAL ENTITIES. IS IN IT’S NATURE THIS GENERATES ADDED VALUE TO THEIR ASSOCIATES, BECAUSE IT GIVES THEM NOT ONLY FINANCIAL BUT SOCIAL SERVICES.

13. AND THE FUTURE…?? WORKING ON CHANGES FOR A SUSTAINABLE IMPROVEMENT

14. Legitime CU, with high standards in GOVERNANCE. So they can be a top alternative in the long term. THE FUTURE IS GOVERNANCE

15. C.U. with strong organisational IDENTITY, relying on cooperative principles, and with a strong role in the development of the community. Gender’s equity. THE FUTURE IS IDENTITY

16. C.U. making planned policies of MARKETING, giving solutions to a more diverse and demanding market. Is possible to establish a BRAND that makes a difference, loyalty and creates an identity. THE FUTURE IS MARKETING

17. C.U. uses TECHNOLOGY in all levels of the organization through ATM, PDA, POS, debit cards, social networks etc. THE FUTURE IS TECHNOLOGY

18. C.U. setting the use of QUALITY CONTROLS and certifications, that acknowledge the organization as socially responsible. Which will give them advantage against their competitors. THE FUTURE IS QUALITY

19. OUR VALUES HAVE TO BE OUR MAIN WEALTH, BUT THE FUTURE ASK FOR CHANGES AND COMMITMENTS FOR THE NEW PARADIGMS Drawing from the Kid’s National Cooperative Painting Contest. Perú

20. THANK YOU VERY MUCH! Manuel Rabines Ripalda President World Council of Credit Unions-WOCCU mrabines@fenacrep.org CREDIT UNIONS TO GROW