1. IBM Software Group © 2007 IBM Corporation TPM 7.1 Concepts & Architecture Overview Hari Madduri Lead Architect

2. IBM Software Group | Tivoli Software © 2007 IBM Corporation 2 Tivoli Provisioning Manager 7.1 Outline  General Product Overview and Direction –Tivoli Strategy and TPAe (Tivoli Process Automation engine) –Customer Opportunity with TPM 7.1  Architecture overview, DCM introduction and quick review of concepts  Quick Summary of 7.1 enhancements/changes  Summary

3. IBM Software Group | Tivoli Software © 2007 IBM Corporation 3 Tivoli Provisioning Manager 7.1 Our solutions are delivered via an integrated approach that provides faster time to value, grows easily with your needs, and preserves your investments Tivoli Process Automation engine Process Artifacts Related to CIs and Assets Process Definitions CIs Attributes Relationships Configuration Data IT Assets Attributes Relationships Service Request and Fulfillment Management Server & Application Provisioning & Release Management Incident and Problem Management Asset, Change & Configuration Management Common applications | Common workflow | Common reporting | Common User Interface | Common Autonomic Extensions Integrated Solution An Integrated set of solutions represent the full management of data, processes, tooling and people Integrated Solution An Integrated set of solutions represent the full management of data, processes, tooling and people Common Data Model The core solutions share a common data subsystem for simple data sharing Common Data Model The core solutions share a common data subsystem for simple data sharing Processes that Work Together The core solutions share a process workflow automation engine Processes that Work Together The core solutions share a process workflow automation engine No Rip and Replace Leverage existing investments in IBM and 3 rd party IT management tools No Rip and Replace Leverage existing investments in IBM and 3 rd party IT management tools Lower Cost of Ownership Lower infrastructure and training costs, simple upgrade model Lower Cost of Ownership Lower infrastructure and training costs, simple upgrade model

4. IBM Software Group | Tivoli Software © 2007 IBM Corporation 4 Tivoli Provisioning Manager 7.1 Tivoli’s Process Automation engine (TPAe) Delivers the Common Base Capabilities Out of the Box Reports Reporting Engine Web Based Common User Interface Role base data access Configurable by roles User Configurable Report Definition Data Visualization Workflow Common Configuration Services User Interfaces Data Extensions Process Workflow Runtime & Services CIs Attributes Relationships Common Data Subsystem Assets Attributes Relationships Process Artifacts Related to CIs and Assets Meta Data Configurations Process CollaborationNotificationEscalationSecurity

5. IBM Software Group | Tivoli Software © 2007 IBM Corporation 5 Tivoli Provisioning Manager 7.1 Tivoli Process Automation engine enables an integrated portfolio Out of the Box Reports Reporting Engine Web Based Common User Interface Role base data access Configurable by roles User Configurable Report Definition Data Visualization Workflow Common Configuration Services User Interfaces Data Extensions Process Workflow Runtime & Services Change & Configuration Mgmt CollaborationNotificationEscalationSecurity ReconciliationFederationDiscovery Data Adapters Discovery and Application Dependency Mapping CIs Attributes Relationships Common Data Subsystem Assets Attributes Relationships Process Artifacts Related to CIs and Assets Meta Data Configurations Process Integration Modules Service Request Mgmt Incident, Problem and Catalog Storage Mgmt Release Mgmt Capacity Mgmt IT Asset Mgmt Enterprise Asset Mgmt IT Infrastructure (Server, Storage, Network, Security, Software, Applications, Transactions, Services) >Storage Mgmt > Application Mgmt >Monitoring >Server/Device Mgmt >Network Mgmt >Security Mgmt >Discovery tools >Customer developed Operational Management Products IBM & Non-IBM Software

6. IBM Software Group | Tivoli Software © 2007 IBM Corporation 6 Tivoli Provisioning Manager 7.1 Customer Opportunity with 7.1 –Improving User Interaction Experience A base to propel industry-leading user experience in provisioning space A service management platform that is easy to use, field-tested, flexible, and customizable (UI and Data) –Integrated Process Automation Adjacency: Integrated Process Automation offerings: TADDM, CCMDB, Release PMP, and SRM. TPM becomes the “Do’er” of Tasks Process visibility (with different teams provisioning network, storage, and servers) Ability to produce “Systems Mgt. Dashboards” by role Ability to bridge between Processes and Actions ▫Connect Approved changes to actual actions via TPM ▫Automated remediation for specific deviations (e.g., wrong attribute value) –OOTB Content Automation tasks (Discovery, Install agent. Etc.) Tasks that can be used readily in service mgt. processes (e.g., automated remediation of changed config. File): Change, Release, RunBooks, SRM, etc. –Free Function from TPAe Escalations, Actions, BIRT Reporting, Uniform Security,…

7. IBM Software Group | Tivoli Software © 2007 IBM Corporation 7 Tivoli Provisioning Manager 7.1 Quick Review of TPM Concepts Data Center Model (DCM) Device Model LDO Workflow Automation Package Deployment Engine SDI CDS AM CAS Agent SAP …

8. IBM Software Group | Tivoli Software © 2007 IBM Corporation 8 Tivoli Provisioning Manager 7.1 TPM A Container for Resource Adapters DCM Automation Packages Logical Device Operation (LDO) WSDL Proprietary Interfaces to Data Center Devices Normalized Interfaces Device Abstraction

9. IBM Software Group | Tivoli Software © 2007 IBM Corporation 9 Tivoli Provisioning Manager 7.1 Device Models and Automation Concepts A Device Driver, also referred to as a Device Model, is a group of workflows that can be a applied to an IT asset. Common actions, such as adding an IP address to a computer, are represented in a generic form by a logical device operation Workflow: A simple program with a number of constructs that is used to manage an environment. Automation Package: A collection of commands, shell scripts, workflows, logical device operations, and Java™ plug-ins that applies to the operation of a specific type of software component or a physical device

10. IBM Software Group | Tivoli Software © 2007 IBM Corporation 10 Tivoli Provisioning Manager 7.1 TPM 5.1.1. Component Architecture DE SDI Tivoli Common Agent (TCA) AM DMS CDS

11. IBM Software Group | Tivoli Software © 2007 IBM Corporation 11 Tivoli Provisioning Manager 7.1 TPM 7.1 Extends Tivoli Process Automation engine for Task Automation Out of the Box Reports Reporting Engine Web Based Common User Interface Role base data access Configurable by roles User Configurable Report Definition Data Visualization Workflow Common Configuration Services User Interfaces Data Extensions Process Workflow Runtime & Services IT Infrastructure (Server, Storage, Network, Security, Software, Applications, Transactions, Services) Operational Mgmt Products Patch Deployment CollaborationNotificationEscalationSecurity ReconciliationFederation Discovery Discovery and Application Dependency Mapping (TADDM) CIs Attributes Relationships Common Data Subsystem Assets Attributes Relationships Process Artifacts Related to CIs and Assets Meta Data Configurations Process Software Deployment OS Deployment TPM Discovery Virtualization TPM Engines for Scalable Distribution & Task Mgt. CCMDBSRM … Discovery TPM Data DCM objects Other TPM data

12. IBM Software Group | Tivoli Software © 2007 IBM Corporation 12 Tivoli Provisioning Manager 7.1 Start Centers: At-a-glance view by Role Favorite Applications for Patch, SW depl.,Agent install, discovery, etc. Role Drill Down cap.

13. IBM Software Group | Tivoli Software © 2007 IBM Corporation 13 Tivoli Provisioning Manager 7.1 DO MBO Data Layer: Enhanced UI & Preserving DCM + Workflows MBO DO linked DO MBO TPAe Runtime DAO layer WAS 6.1 TPAe Database Containing DCM LWI DO MBO DO linked DO MBO DO MBO Deployment Engine TPAe Runtime DAO layer TPM workflows

14. IBM Software Group | Tivoli Software © 2007 IBM Corporation 14 Tivoli Provisioning Manager 7.1 Seamless: TPMfOSD page through TPM 7.1 UI TPAP UI TPMfOSD Panels

15. IBM Software Group | Tivoli Software © 2007 IBM Corporation 15 Tivoli Provisioning Manager 7.1 ISM Adjacency: Processes Integration with TPM Task... Release/Change Workorder/JobPlan MXWorkflow mainObject: Task Spec. Application: Patch Install TPM Activity Plan and related objects Track Task Task Automation Facade Task: classified: Install Patch CreateTPMtask Launch Assisted Workflow

16. IBM Software Group | Tivoli Software © 2007 IBM Corporation 16 Tivoli Provisioning Manager 7.1 ISM Adjacency: Integration w/ TADDM & SW Config. Remediation Discover Endpoints (TPM Discovery Technology e.g. WAS Discovery, DB/2 Discovery, TADDM Discovery) Set up Compliance Templates for DSE settings (TPM) Approve Recommendation (TPM) Run Remediation Workflow to rollback the configuration settings (TPM) Run Compliance Check based on SW Configuration SRT (TPM) Populate and Synchronize Software Installation SRT (TPM) Legend: TPM Steps TADDM Steps Both compliance and remediation actions are done inside TPM New in TPM 7.1 Gold Standard TADDM

17. IBM Software Group | Tivoli Software © 2007 IBM Corporation 17 Tivoli Provisioning Manager 7.1 Reporting Hyperlink  Click on the chart area to link to report that shows the status of all tasks or tasks of a particular status. Report – Task Status Summary Compliance Check Status Count% Compliant10080 No Compliance Check3008 Not Compliant5012 - The usual list, chart kind of reports with hyperlinks - About 50 OOTB reports

18. IBM Software Group | Tivoli Software © 2007 IBM Corporation 18 Tivoli Provisioning Manager 7.1 Quick Summary of Design Changes  Data Layer –Happy Marriage between MBOs with DCM Domain Objects. MBOs automatically generated.  UI –Built using TPAe tooling.  Processes and Workflows –TPM workflows/activity plans appear as tasks callable from TPAe Jobplans/workflows  Reporting –TPAe’s BIRT reporting  TPMfOSD Integration –Eliminate redundancies in data. Make TPMfOSD accessed thru TPM UIs and make it look like an integral component of TPM  Virtualization –Additional virtualization technologies supported by implementing VM LDOs (Sun Zones, WPARs)  HA –TSA-based HA support  Usability Studies and Design Changes –Several improvements based on usability study findings – easy finding of where things are, status of agents/deployments, etc.  TPM Adjacency –TADDM -- Exploit change histories in TADDM and fix things via TPM –CCMDB, Relase PMP and SRM -- Offer TPM ‘tasks’ as the actual do’ers of work for any PMP  Deployments –Simple and multi-product POC environments, simple and multi-product, scalable production environments  Performance and Scalability Improvements –SDI manageability. DE performance  External Interfaces –Current TPM 5.1.1 Web service interfaces are supported (a few deprecated). In addition TPM tasks can be invoked from TPAe workflows  Security –Riding on top of TPAe Security

19. IBM Software Group | Tivoli Software © 2007 IBM Corporation 19 Tivoli Provisioning Manager 7.1 Summary  TPM 7.1 is being built on Tivoli Process Automation engine (proven usability and ease of customizability)  Start centers by role provide at-a-glance views  Denser UIs so users find what they need quickly – Also resource oriented views  UIs are customizable. You can use TPAe tooling to show extended attributes in UIs.  ISM Adjacency: TPM as the Do’er of process tasks (from Change/Release/SRM…)  Tighter integration with TPM for OSD – all through a single UI.  BIRT reporting is easier for customization (Eclipse-based, open standards tooling)  Better usability: –matching operations to target selection –better agent status reflection in SDI –OOTB HA policies and bundled TSA –Simplified task model – all task status in one place  More Virtualization support (Solaris Zones, VMotion, WPARs)  Preserved: Task oriented views for advanced users; DCM data model & workflows, CLI & Web service interfaces

20. IBM Software Group | Tivoli Software © 2007 IBM Corporation 20 Tivoli Provisioning Manager 7.1 Backup

21. IBM Software Group | Tivoli Software © 2007 IBM Corporation 21 Tivoli Provisioning Manager 7.1 Meta Model Domain Specific Resource Model (analogous to CIM Profile) Core DCM Components Pluggable Cache Strategy Persistence Mechanism

22. IBM Software Group | Tivoli Software © 2007 IBM Corporation 22 Tivoli Provisioning Manager 7.1 Storage Domain Notice that callable operations are part of the model

23. IBM Software Group | Tivoli Software © 2007 IBM Corporation 23 Tivoli Provisioning Manager 7.1 DCM Resource Type Extensibility Mechanisms Infrastructure Base Resource Types Specialized Resource Types (Automation Packages)