1. WAGNER-PEYSER SERVICES

2. A Wagner-Peyser Participant Determined eligible to participate in the Wagner-Peyser Program Receives a service funded by the program in a physical location (e.g., a One-Stop center) or receives a service electronically

3. Wagner-Peyser Eligibility Eligible to work in the United States

4. Self-Service Job seekers who utilize OSMIS in the self- service mode (not staff assisted) will trigger participation if they are registered in the system and: are logged-in; conduct a job search which produces an “Order Search with No Local Office Contact”; or receive a job referral; or select “Provision of Labor Market Information,” or “Counseling,” generating services or elect to create a resume.

5. Self-service LMI

6. Self-service Counseling Service

7. CounselingLMI

8. Definition of Program Exit Participant does not receive a service funded by the W-P Program or a partner program for 90 consecutive calendar days (Federal definition) Actual exit date is the date of the last service provided

9. Partner Program Wagner-Peyser Program participants will be matched with the WIA and TAA Participant Master lists A match will mean that the WP participant will not be exited even if there has been no additional WP services while still a participant in WIA or TAA

10. Status Changes in OSMIS Status changes such as “Change Non- Claimant to Claimant” are not considered workforce services Status changes do not commence participation Status changes are listed on the OSMIS job seeker “Go to View Services” record for informational purposes.

11. Entering Data Job seeker services are to be entered in OSMIS at the time they are provided. OSMIS does not allow backdating of services before the first day of the current month. Multiple services can be provided to job seekers on a daily basis. However, only one service of each type may be added during a one-day period by an individual One-Stop Center.

12. Entering Data Entered employment credit is attributed to the One-Stop Center staff entering the “last” workforce service which results in Exit and is prior to the date of hire of the job seeker.

13. SERVICES LISTED ON THE OSMIS “ADD SERVICES” SCREEN

14. Assessment Interview Job seekers who receive an initial analysis of the strengths and weaknesses of their educational level, work history, and vocational skills; identification of employment barriers; and development of a plan (not necessarily a written employability plan) to utilize their strengths and reduce weaknesses.

15. Assessment Interview Outcome of an interview may include referral to supportive services for implementation of the plan. This interview collects more information than the initial registration interview or reactivation interview. This interview may take place on the same date as the registration or renewal interview so long as it is subsequent to those interviews. An Assessment Interview commences or extends participation.

16. Assessment Interview Documentation When this service is provided by One- Stop Staff, documentation consisting of specific assessment points (i.e., strengths/weaknesses) should be recorded in the OSMIS “Customer Notes” screen at the time of service entry.

17. Assigned Case Manager Veteran job seekers only All veterans for whom a One-Stop Center staff member, such as a Disabled Veterans’ Outreach (DVOP) Specialist or a Local Veterans’ Employment Representative (LVER), has been assigned to provide one-on-one personal assistance including, but not limited to, providing advice pertaining to vocational choice, assistance in obtaining training to reach employability, and follow-up services over the period of time required to obtain employment. Assigned case manager does not commence nor extend participation.

18. Assigned Case Manager Documentation When this selection is made by One-Stop Staff, documentation of assignment should be recorded in the OSMIS “Details” section or in the “Customer Notes” screen at the time of assignment.

19. Local Office Contact The job seeker made contact with the local office or staff contacted job seeker for follow-up information. This service extends an applicant's active status in OSMIS. Local Office Contact does not commence nor extend participation.

20. Job Development The process of securing a job interview with a public or private employer for a specific job seeker for whom the One- Stop Center has no suitable opening on file. If there is no suitable opening on file in the One-Stop Center, staff should make job development attempts (contacts) on behalf of the customer.

21. Job Development For a job development referral, staff should enter the employer’s name in the “Details” or “Customer Notes” screen. If staff later learns that the customer was hired on the job to which a job development referral was made, a job order should be written and credit for the placement should be taken.

22. Job Development Documentation Job development referrals made by One-Stop Staff requires documentation of the employer’s name and should be recorded in the “Details” or “Customer Notes” screen at the time of service provision. Job developments commence or extend participation.

23. Counseling Employment counseling is the process whereby a One Stop Center professional associate and customer(s) work together in group and/or individual activities in order that the customer may gain better self-understanding and knowledge of the world of work and more realistically choose, change, or adapt to a vocation. Employment counseling commences or extends participation.

24. Counseling Documentation “Customer Notes” screen should be thoroughly documented with the vocational challenge and plan of each counseled customer. An optional counseling record card is available on-line and may be utilized for more detailed and confidential record keeping.

25. Testing Individuals who are administered a standardized test. Tests measure the individual's possession of, interest in, or ability to acquire job skills and knowledge. This includes clerical skill tests, such as the typing test. This service can only be taken by the person administering the test. Testing commences or extends participation.

26. Testing Documentation When testing is administered, documentation of the name of the test and any pertinent information regarding the test results should be entered on the “Customer Notes” screen.

27. Job Search Activities A job search activity includes any of the following services: Employability Development Plan Job Fair Job Finding Club Job Search Plan Job Search Workshop Order Search With Local Office Contact Order Search With No Local Office Contact Orientation Placement Services (Profile Customers) Provision of Labor Market Information Resume Preparation Assistance. All Job Search Activities commence or extend participation.

28. Job Search Activities A document prepared by a staff person for a job seeker that identifies the strengths and weaknesses of the job seeker, includes a planned series of actions leading to employment, and specifies the employment, training and social services to be provided. The plan must be on file at the One-Stop Center for one year, or, in the case of the automated EDP, the EDP must be available in the automated system. The job seeker must be provided with a copy. NOTE: The REA pilot program requires that the EDP be kept on file for three years in the One-Stop Center. Employability Development Plan

29. Job Search Activities A structured gathering and exhibition in an appointed place of individuals who are seeking employment with employers who are seeking workers. This assistance can be provided at the employer’s business location, the One-Stop Center, or another designated location with prior arrangements being made by or in conjunction with One-Stop Center staff. Logs or applications taken at a job fair should be retained for one year. Referral to a job fair is not sufficient to obtain credit for this service. Job Fair

30. Job Search Activities Encompasses all elements of the Job Search Workshop and Encompasses a period of at least 1-2 weeks of structured, supervised individual and/or group support where participants attempt to obtain jobs. Job Finding Club

31. Job Search Activities A document that includes the necessary steps and timetables for a job seeker to achieve employment in a specific occupation, industry or geographic area. The plan must be on file at the One-Stop Center for one year. The Job seeker must be provided with a copy. Job Search Plan

32. Job Search Activities A short seminar designed to provide participants with knowledge that will enable them to find jobs. Subjects are not limited to, but must include, labor market information, application/resume writing, interviewing techniques and how to find job openings. Segments may be given at different times and this service can be taken once all mandatory components are completed. Job Search Workshop

33. Job Search Activities A job search service has been provided by staff on behalf of a specific job seeker. Order Search with Local Office Contact

34. Job Search Activities A job search has been conducted by a job seeker as a self-service. Order Search with No Local Office Contact

35. Job Search Activities A structured, on-site session designed to acquaint customers with the One-Stop and other available services and programs that can assist them to secure employment. The length of this session may vary and should be provided by, or in conjunction with, One-Stop Center staff. Orientations that include filmed or electronic presentations of the One-Stop Center’s services are acceptable but must be documented as such on the services screen. The Priority Reemployment Program and Reemployment and Eligibility Assessment orientations can include electronic presentations but must also have a facilitator to take attendance and to complete the assessments. Orientation

36. Job Search Activities Staff can provide this service by presenting the claimant with information on job openings and/or bringing the claimant to the attention of an employer. Services provided by staff might include any or all of the following: Searching job orders Performing job development when no suitable job orders are available in the application Contacting and scheduling an interview with an employer Placement Services (Profile Claimants)

37. Job Search Activities Providing a job seeker with information pertaining to the socio- economic forces influencing the employment process in the local labor market area. Includes information related to: occupational staffing patterns, hiring patterns, working conditions and pay of firms or industries Helps the job seeker to plan and carry out a successful job search. Labor market information may be provided to job seekers in person, by mail, telephone or by internet and may be provided as often as necessary. Duplication of a specific LMI service should be avoided. Provision of Labor Market Information

38. Job Search Activities When this service is provided by One-Stop Staff, documentation should be recorded in the OSMIS “Details” section or on the “Customer Notes” screen at the time of service entry. No documentation is required if a generic packet of information is provided to a job seeker or employer (limited to one service per year per region to avoid duplication). For all other LMI services provided, documentation should include the influencing force of the employment process, I.E. “Provided information on staffing patterns on ABC Corp.”, or “provided trade dispute information regarding XYZ Corp”. Provision of Labor Market Information Documentation

39. Tax Credit The job seeker has been provided information regarding the Work Opportunity Tax Credit Program (WOTC). This service may be claimed for providing the informational services regarding the program.

40. Tax Credit Documentation Documentation of providing Tax Credit information must be documented on the “Customer Notes” screen by providing the qualifying WOTC Tax Credit eligibility criteria.

41. Job Search Activities A session(s) with a job seeker that instructs him/her on how to write a resume and/or the One-Stop staff will critique an already written resume. Providing a job seeker with a brochure on how to write a resume is not sufficient to credit this as a service. Resume Preparation Assistance

42. Vocational Guidance Veteran job seekers only All veterans who receive services provided by trained One-Stop Center staff that involve providing a wide range of information, materials, suggestions and advice intended to assist in a vocational decision by the veteran regarding employment and training opportunities.

43. Vocational Guidance Documentation This service should be documented with the vocational decision process/ subsequent decision on the “Customer Notes” screen at the time of service entry.

44. Federal Bonding Program Assistance A bonding program that provides federal fidelity bonds to job seekers for whom commercial bonds cannot be obtained, such as offenders. Each local One-Stop Center should have an associate designated as the local bonding coordinator who is trained in procedures for providing bond coverage. Service can only be taken by the person writing the bond.

45. Federal Bonding Program Assistance Documentation When this service is provided, documentation of the specific company requiring the bond should be entered on the “Customer Notes” screen.

46. Referred to Training The provision of specific training related information that enables a customer to make informed choices relative to training opportunities and resources constitutes a referral to training. Eligibility for federally funded training programs does not have to be determined for training information to be provided. Providing information such as approved training vendors, types of training available, and financial aid resources should be considered a referral for training.

47. Referred to Training Documentation When this service is provided by One- Stop Staff, documentation of the specific training related information should be recorded in the OSMIS “Details” section or in the “Customer Notes” screen at the time of service entry.

48. Enrolled in Training A job seeker began in a training program to which he/she was referred by One- Stop Staff.

49. Enrolled in Training When this service is provided by One- Stop Staff, documentation of the training program and training provider should be recorded in the OSMIS “Details” section or in the “Customer Notes” screen at the time of service entry.

50. Completed Training Individuals who successfully complete a skills training program (Workforce Investment Act, Transitional Adjustment Assistance, VA Chapter 31, Job Corps or any skills training offered by One-Stop partners other than on- the-job training) to which a Job seeker was referred by the agency. For entered employment credit, the job seeker subsequently either may have found his/her own job or was placed in an unsubsidized job by the training program.

51. Completed Training Documentation When this service is provided by One- Stop Staff, documentation of the specific skills training program completed should be recorded in the OSMIS “Details” section or on the “Customer Notes” screen at the time of service entry.

52. Supportive Services Services that aid, support, or enhance a customer’s ability to seek, accept or maintain employment. All customers can benefit from having the information necessary to obtain needed services provided by social and other service agencies operating in the community. It is the customer’s choice whether or not to take advantage of these various services. It is our responsibility to provide customers with specific information regarding the service provider, the type of service and how to access the services. This information may be provided in person, by telephone, via e-mail or regular mail.

53. Supportive Services Documentation When this service is provided by One- Stop Staff, documentation of the type of supportive service and the agency the referral was given for should be recorded in the OSMIS “Details” section or in the “Customer Notes” screen at the time of service entry.

54. Obtained/Entered Employment Date Enter the date that the job seeker started work. Document the “Details” section or the “Customer Notes” screen with the name of the employer and the source of the verification. Actual start date should be listed in the “Details” section also since OSMIS does not allow backdating past the current month. Obtained/Entered employment does not commence nor extend participation.

55. For Further Information AWI Website http://www.floridajobs.orghttp://www.floridajobs.org Or Contact Jim Cadwallader (850)245-7432 email: jim.cadwallader@awi.state.fl.usjim.cadwallader@awi.state.fl.us Joan Losiewicz (850)245-7422 email: Joan.losiewicz@awi.state.fl.usJoan.losiewicz@awi.state.fl.us Ken McDonald (850)245-7412 email: ken.mcdonald@awi.state.fl.usken.mcdonald@awi.state.fl.us