1. freeleansite.com 1 Roles and Responsibilities Roles and Responsibilities of the of the Continuous Improvement Champion

2. freeleansite.com 2 Champion Overview For success, people need: Direction Knowledge Resources Support

3. freeleansite.com 3 Champion Overview For success, people need: Direction (key result areas, goals, measures) Knowledge (skills, training, information, goals) Resources (tools, materials, facilities, money) Support (approval, coaching, feedback, encouragement)

4. freeleansite.com 4 What is a Champion? A Champion is - The project sponsor who can provide the resources for success !

5. freeleansite.com 5 What is a Champion? Specifically, A Champion is A person who: – Stakeholder – Strategic leader – Responsible for creation of strategic direction – Responsible for cross-functional disciplines –

6. freeleansite.com 6 Acts of a Champion – The What Set the Course: Determine business objectives; project selection(s) Allocate necessary resources to ensure success Relentless commitment to change Keep enthusiasm high Recognize and reward positive behavior Benchmark and shares Best Practices Challenges convention

7. freeleansite.com 7 Acts of a Champion – The How Ensure Success by: Removing barriers Ensuring local ownership Questioning methodologies Approving or rejecting recommendations Approving completed projects Developing incentives Communicating regularly Constantly promoting Continuous Improvement

8. freeleansite.com 8 Champions Drive for Results Utilize Different Influence Strategies 1) Assertive Persuasive – Convincing others by strong, logical arguments, backed by data, reasons, and appeal’s to others needs and interests 2) Reward/ Punishment – Carrot and Stick 3) Coalition Building – Getting together a Support group that will work with you to achieve desired results

9. freeleansite.com 9 Champions Drive for Results Utilize Different Influence Strategies 4) Personal Example – Walking the Talk (Don’t stumble…) – “Modeling” the behavior you want – Expressing positive attitude and enthusiasm – Visibly do some of the work yourself – Going into battle at the head of the troops

10. freeleansite.com 10 Champions Drive for Results Utilize Different Influence Strategies 5) Participation – Sharing Information  Communicating intent  “Explaining Why?”  Inviting others to Express their ideas

11. freeleansite.com 11 Champions Drive for Results Utilize Different Influence Strategies 6) Common Vision – Presenting issues in terms of ‘higher’ Organizational Goals  “You’re part of the Team, and your role is essential”  “You can’t let the team down”

12. freeleansite.com 12 Champions Drive for Results Utilize Different Influence Strategies 7) Empowering – Build People up by: – Recognizing and rewarding positive contribution – Listening to Them – Asking for their Help and Commitment 8) Acts of Impact – Get Attention, Arouse Reactions – Shock, Awe, Humor, Fear

13. freeleansite.com 13 Champion’s Contributions Demonstrate commitment and support Be a visible and active sponsor, participate in key project activities; review project status frequently. Ensure speedy reviews Provide needed resources Assign “full-time”, where possible Stay in Project Scope and Objectives Challenge existing assumptions and processes Set new standards Be open to innovative approaches

14. freeleansite.com 14 Project Closure Techniques 1) Establishing Disciplined Oversight 30/ 60/ 90 Day Reviews Establish a regular “work review” routine Draw together progress reports and evaluations – don’t have to look “good” Get issues out, utilize Corrective Action Matrix Figure out ways to translate data analysis, ideas and recommendations into results

15. freeleansite.com 15 Project Closure Techniques 2) Patterns of Communication Face-to-Face Symbolic (meeting, rally) Interactive Media (telephone, voice mail, fax, e-mail) Static personal media (letter, memo, report) Static impersonal media (bulletin, flyer, newsletter, video)

16. freeleansite.com 16 Patterns of Communication

17. freeleansite.com 17 Project Closure Techniques 3) “Quick Toolkit” Sections Team deliverables Questions to ask Actions to look for Pitfalls to avoid Problem Recovery Tips Effective Reviews begin with Asking Questions

18. freeleansite.com 18 Influence the Culture Mentors and Champions Working Together Give individuals/ teams ownership. Help each Team Leader grow by continuing to develop new skills. Take time to listen. Be approachable. Show genuine interest in their ideas and concerns. Involve belts in planning and decision-making. Solicit their suggests and encourage initiative.

19. freeleansite.com 19 Influence the Culture Reward good performance on a consistent basis. Make belts aware of the ways they can gain influence in the organization. Recognize accomplishments in public. Thank the Team for a job well done, let them know how much you appreciate the contributions. Establish high standards. Encourage Teams to maintain those standards.

20. freeleansite.com 20 Wrap - UP A Good Champion is: