1. #SummitNow Alfresco Workdesk – Technical Insights November 12, 2013 Martin Kappel

2. #SummitNow Workdesk delivers Process efficiency Cost savings Customer satisfaction Compliance Loan origination Claims processing Deal management Mailroom automation Employee onboarding Customer onboarding Mobile claims assessment Loan origination Claims processing Deal management Mailroom automation Employee onboarding Customer onboarding Mobile claims assessment

3. #SummitNow Outstanding Benefits (Semi-) Virtual Folders Flexible Configuration Business Roles Common Framework & Configuration Workdesk Office Workdesk & Mobile Workdesk Workdesk Office Workdesk & Mobile Workdesk

4. #SummitNow Outstanding Benefits Role Management Deliver content relevant to a role Avoids the noise of other content & features WHAT YOU SEE IS WHAT YOU NEED

5. #SummitNow Outstanding Benefits Virtual Views / Folders One document can live in many views Document Routing  Docs@Work

6. #SummitNow Virtual Folders Unlimited Business Views User Perspective: Documents are automatically filed in respective Case File Technical Perspective: Workdesk searches for documents

7. #SummitNow Technical vs. Business View

8. #SummitNow Outstanding Benefits Configuration over Coding Business Roles Business Views Features

9. #SummitNow Configuration Steps to build a solution Specify Business & Use Cases Specify Business & Use Cases Define Data Model (Alfresco) Define Data Model (Alfresco) Configure Business Views and Templates Configure Business Views and Templates Configure Case Files and Features Assign Solution Artifacts to Business Roles Assign Solution Artifacts to Business Roles

10. #SummitNow Plugin Concept Everything is represented through Plugins Based on Java Classes Different types of Plugins Master Plugins Record Plugins Document Plugins

11. #SummitNow Plugin Concept Master Plugins Document Plugins Record Plugins

12. #SummitNow Architecture Alfresco Repository Alfresco ShareOffice WorkdeskAlfresco Workdesk Users & Groups Security & Access Control Content Model & Rules Content

13. #SummitNow Architecture

14. On-Premise Scenario Overview Windmill Management Fault Registration Field Worker Windmills On-Premise Cloud W i n d p a r k Issue Reports

15. #SummitNow Insight!

16. #SummitNow