2.  The tutorial is written for an audience who is familiar with Windows Vista and how to use a computer.  The content is appropriate for a beginner and an advanced user.  More advanced users may want to know additional information than what the tutorial provides.

3.  Steps are not numbered › Separated by large screen captures without borders  Gives you a command with specific instructions  Followed by a screen capture › Includes point of interest marks

4.  Simple word choice  Language is very conversational  Intro sets tone  Easy to follow › Keeps audience interested because it is simple

5.  Most aspects were relatively clear.  The use of various screen shots assisted the user in navigating the tutorial. Main issue: -The tutorial does not explain how to navigate between instructions (e.g. Tutorial explains how to change a password, then in the next set of instructions it explains how to remove a password. It states “go to User Accounts menu” but does not explain how to get there. This can be accomplished using the “back” arrow, or starting a new search for the User Account menu.)

6.  The tutorial was simple and relatively easy to follow: Strengths: -Numerous helpful screenshots -Links to various helpful articles within the tutorial Weaknesses: -Technical instructions not labeled the same as in actual process (i.e. Tutorial instructs user; In the User Accounts control panel, click on the Change password link. The actual link says “Change Your Windows Password.” This can be confusing to a new user.) -The tutorial does not give clear instructions on how to go between menu screens using “back” arrow.

7.  What to do when composing a process manual: › Make sure each step is labeled accurately › Have thorough, case-specific screen shots of every step in the process › Keep screen captures relevant by putting them immediately after the mentioned step › Highlight portion of the mentioned screen capture to attract the audience’s attention

8.  What not to do: › Allude to further information but fail to elaborate or provide links to said information › Fail to label or reference screen shots in the description of the step that they exhibit. › Have several arrows in one screen shot without a clearly defined order (Figure 1). Figure 1 The order of the arrows in this screen capture is relatively self-explanatory, but every arrow is the same size and color and too many arrows can appear busy and repetitive.

9.  Zara, Nick. "How to Add Users in Windows Vista | Team Tutorials." Team Tutorials – Photoshop, PHP, MySQL,.Net, XHTML and More Tutorials.. N.p., 29 May 2007. Web. 11 Mar. 2010..