1. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 Strengthening the voice of service users and the public in health and social care Imagining the Possibilities

2. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 A Stronger Voice means change Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we've been waiting for. We are the change that we seek. Barak Obama

3. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 A Stronger Voice means change Change is inevitable. Progress is optional. Tony Robbins

4. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 A Stronger Voice means change If you don’t like something, change it. If you can’t change it, change your attitude. Maya Angelou

5. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 Poor predictions about innovation... “I think there is a world market for maybe five computers.” Thomas Watson, president of IBM, 1943 “Television won't be able to hold on to any market it captures after the first six months. People will soon get tired of staring at a plywood box every night.” Darryl Zanuck, executive at 20th Century Fox, 1946 “Nuclear-powered vacuum cleaners will probably be a reality within ten years.” Alex Lewyt, president of Lewyt vacuum company, 1955

6. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 “Two years from now, spam will be solved.” Bill Gates, founder of Microsoft, 2004 “It’s a fad which won’t last.” Lord Grantham of Downton Abbey And more recently…

7. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 Person-Centred eHealth “…use information and technology in a coordinated way to support people to communicate with NHS Scotland, manage their own health and wellbeing, and to become more active participants in the care and services they receive…”

8. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 Do you remember the first time you...? Sent an email or a text Tweeted Completed an online survey or poll Signed an e-petition Posted a photo on Facebook Gave feedback on Trip Advisor Joined a peer support site

9. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 An online population? 99% online 37% online 30% not online 43% search for health info 68% use mobile devices Office for National Statistics, May & August 2014 91% online 71% online 87% online 10% made medical appointment

10. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 Internet/social media use by age (UK) Scottish Health Council report, 2013

11. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14

12. Michael Seres – a patient who uses a range of social media channels to network with clinicians about his own treatment, and to provide peer support to patients across the world who have also been diagnosed with Crohn’s Disease.

13. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 The opportunities... History shows that we are usually unprepared for change – the growth and impact of social media is but the latest example Can we use the opportunities presented by social media as one element of a Stronger Voice for service users and the public? Can we be innovative and create a system for a Stronger Voice that will rival the growth of social media in scope and impact?

14. www.scottishhealthcouncil.org/strongervoice.aspx @StrongerVoice #SVscot14 Thank You ! Watch our progress at: scottishhealthcouncil.org/strongervoice.aspx Keep in touch at: @StrongerVoice