2. Shikha Shrestha Bellanet Regional Secretariat Introduction to Knowledge Management

3. What is Knowledge? n Experience n Insights n Skills n Concepts n Ideas n Feelings n Ways of thinking or working

4. Data, Information, Knowledge Information Recipe for creating a meal out of that food Knowledge Chef’s experience applied to create a meal Data List of Food

5. Best Knowledge Repository: Community or Group of people Best Knowledge Transfer Technology: Face-to-Face Interaction Not always possible but everything else aspires to it Conversations Stories People are the Key…

6. Tacit vs. Explicit Knowledge n Only a small portion of what we know is codifiable or “explicit” n The vast majority of knowledge is “tacit” or uncodifiable

7. Tools and mechanism used for sharing experiences ?

8. Major KS Tools

9. Online Networking n Teleconference n Skype n Web Site n Mailing List n Discussion Forums n Online Story Telling n Instant Messenger (yahoo, msn, irc, skype,etc) n Chat conferencing

10. Netiquette n Maintain same behavior in online and offline n Pay attention to other time and bandwidth n Be prompt in answering but reply ONLY after reading thoroughly n Make your message short and sweet n Feel free to share your knowledge and experiences n Respect privacy of other people n Never over use your power n Remember Forgiveness is way to Happiness n Core Rules of Netiquette by Virginia Shea, http://www.albion.com/netiquette http://www.albion.com/netiquette

11. Facilitation Skills Asking Questions Paraphrasing Summarizing Encouraging

12. What are different challenges faced in using available tools and mechanism for sharing your experiences??

13. Thank you! Shikha Shrestha and Bibhusan Bista Senior Program Officer and Technical Officer Bellanet Regional Secretariat Telephone: + 5522234 Email: sshrestha@bellanet.orgsshrestha@bellanet.org bbista@bellanet.org Web: http://www.bellanet.orghttp://www.bellanet.org