1. Introductions

2. Programme is in 3 parts Part #1 – You Part #2 – Your product Part #3 – Promoting and marketing you and your product

3. What to expect from the training

4. The Hospitality Industry, trends and the internet

5. Part # 1 - YOU

6. Setting you up for success

7. Your psychology and mind-set

8. Managing your time

9. Goal setting

10. Boundaries

11. Part # 2 - Your Product

12. Housekeeping/room management

34. Financials

35. Check in/check out procedures

36. Payment systems

37. Selling on-site

38. Determining who your product is best suited for

39. Pricing and positioning

40. Part #3 Promoting and Marketing You and Your Product

41. Welcome to Destination Karakol Training Programme for Hospitality Businesses with Yvonne Halling

42. Day 3 – Practical Assignments

43. Group 1 Prepare a 10 point check list for your website by critiquing these:

44. Group 2 Prepare a Guest Information File for your rooms

45. Group 3 (who don’t yet have a cleaner) Prepare a check list for your new cleaner.

46. Group 4 Prepare a Word Document on 3 – 6 most commonly asked questions from booking enquiries and guests, and the answers you give

47. Three essential sales and marketing systems

48. 3 essential ingredients for a successful business

49. Resources Book list Excel spreadsheet Templates for emails Facebook group Webinar

50. Wrap Up