1. NASP 2009 Annual Conference Rewarding and Recognizing Employees Presented by: Judy Mann, Helen Mance and Jon Thornton

2. INTRODUCTION An engaged employee is a happy employee. How do you recognize and reward employees in these difficult economic times? Join us to learn how to motivate your staff and raise your team’s morale. Today we will provide attendees with tangible ideas to motivate employees through recognition and rewards. You will be prepared to take back ready-to-implement ideas to your organization. “There are two things people want more than sex and money…..recognition and praise.” Mary Kay Ash, Founder, Mary Kay Cosmetics

3. Choose a team leader. Generate as many recognition “best practices” as possible in 10 minutes. Share ideas with everyone. Prizes will be awarded for “Best Idea” and “Most Ideas Generated.”

4. Thoughtful, personal, spontaneous, meaningful to the employee to signify true appreciation for a job well done. Low Cost: Hand-written note Verbal, in-person thank you Thank you note/email to management (cc: employee) Parking space Note to family Valet parking Food Certificate, plaque, or similar award Company newsletter or intranet Staff meeting peer recognition “Fish” idea Invite staff to home Time off Birthday

5. Budgetary: “Circle of Excellence” corporate top one percent (1%) Time off Gift certificates Meals Dinner/night out with spouse Event tickets Bottle of wine/champagne/beer Charitable contribution Spa Golf Cleaning service

6. Gym membership Parking pass Mid-day movie Rent “fun” car for the employee NASP membership NASP conference attendance Represent the company at an industry event Gift basket Company merchandise Magazine/newspaper subscription Dry cleaning service Lottery ticket

7. Break into same teams/leaders. Each team will have 10 minutes. Capture ways to motivate your company to obtain your recovery goals. What do you measure? How do you get buy-in from senior management and field staff? What works in your organization? Share ideas.

8. Goal Setting Monthly/quarterly/annual targets Internal and field operations Senior management support is critical Bonuses tied to scores Incentives: highest # of arbitrations filed, highest recovery, 2 nd highest recovery Contests Internal staff Field operations Recognition, dollars, or percentages

9. Participate in charity/fundraising events Picnics, pot-lucks, ice cream socials, food contests (chili, mac n cheese, salsa, desserts) Holiday cookie exchange Secret Santa, white elephant Corn Hole tournament or other games Birthday fund Team outings/retreats “Spring” eggs

10. Spring cleaning of office space Dress down days—pick your day Team spirit days—college football Holiday cubicle/office decoration Executive-served breakfast or lunch for team Fundraising as a team

11. “People want to feel what they do makes a difference.” -Frances Hesslebein, President, The Drucker Foundation “Recognition is so easy to do and so inexpensive to distribute that there is simply no excuse for not doing it.” –Rosabeth Moss Kanter, Author and Management Consultant “Good thoughts not delivered mean squat.” –Kenneth Blanchard, Author and Management Consultant

12. 1001 Ways To Reward Employees by Bob Nelson The One Minute Manager by Kenneth Blanchard, Ph.D. and Spencer Johnson, M.D. A Carrot A Day by Adrian Gostick and Chester Elton

13. Thank you very much for participating today! Good luck!