1. MAKING WATER LOSS COUNT CITY OF OLATHE MAKING WATER LOSS COUNT Scott Parker, Asst. Director of Public Works Jeff Burch, Maintenance Manager Sarah K. Doherty, Asset Manager April 13, 2015

2. Ways to Manage Water Loss 1.Pretend it does not exist 2.Stop producing water 3.Don’t report the numbers Get to know the system!!!

3. Asking for historically high rate increases City leaders questioned not only how much were producing but how much we were losing Department management had no confidence in the number we were reporting THE SITUATION

4. PLAN-DO-CHECK-ACT (PCDA) ID AIM Statement ID Key Measures ID Team Chart the Current Process ID Potential Problems What-Who-When-Where Test Collect Data Begin Analysis Data and Analysis Summarize What was Learned Outcome Achieved? Adopt & Adapt Abandon& Predict New Change

5. PLAN Water Distribution Knowledge Management Water Production Customer Service Asset Management ITS Meter Services International Water Association Water Balance Model BAM! The Team BOOM! The Measures

6. Computers Customer Billing System AMI GIS SCADA Crystal Reports Burch PLAN

7. WhereWhyWhatHow NRW Strategy Where was it being lost from? Why was it being lost? What strategies can be introduced to reduce losses and improve performance? How can we maintain the strategy and sustain the achievements gained?

8. Water Loss PLAN GIS 500K Billing System 175K Meter Data 3M SCADA 2B Maps Bills Consumption Plants

9. Water Loss SCADA 2B GIS 500K Billing System 175K Meter Data 3M PLAN

10. DO

11. Labor Day Leak Fixed Est. Cost Savings of $307K/Year CHECK

12. RECHECK

13. CONCLUSION 307 O&M cost avoided 38.9 million Capacity projects delayed 0 Assumptions 1 Tool to help build other tools

14. RESULTS 1.5 million gallons lost per day 11,719 8-ounce glasses of water 10,000 15 minute showers (Avg. low-flow shower head) 2.3 Olympic sized pool

15. NEXT STEPS