1. PMI Milwaukee SE WI Operations 2011 Business Plan

2. Operations Mission Operations provides all the chapter communications relative to the value the chapter offers Operations Vision Operations strives to provide support to the chapter

3. Operations Goals Communications –iContact is the communication venue Maintain subscription –Weekly Newsletter Current & Upcoming Events with Registration Deadlines –Link to website Tips & Tricks Registration Policy Photographer disclaimer BOD Acknowledge (respond, forward) all applicable emails

4. Operations Goals Communications –Survey Monkey Maintain subscription PDU certificate info embedded within the last question –Surveys to attendees – update the registration list with the no- shows, send within 24-48 hrs of event, keep open for 2 weeks with results to VP Programs Dinner - monthly Breakfast – 2x per month Special Event – as scheduled Chapter – 1x per year

5. Operations Goals Membership – Director Cathy Costello, PMP –Welcome letter to new and renewal chapter members Between 3/30 and 5/17 we had 134 Member Renewals + 36 Join/Renews –Acknowledge (respond, forward) all applicable emails –Define and understand different categories, profiles and needs of membership Define membership –Contact list –Paid members Membership profiles Develop feedback loops from vehicles such as targeted member surveys

6. Dear {Name}: Welcome to the Milwaukee / Southeast WI PMI Chapter! We are committed to providing you with the resources and tools you need to achieve success in project management. Your membership in the chapter offers opportunities to network with peers, make new contacts and build your knowledge in project management at a discounted rate to chapter members. You are invited to attend centrally-located, monthly Chapter dinners with guest speakers, and you will receive our weekly newsletter containing additional offerings to help you stay involved, share solutions and ideas, and earn PDUs (Professional Development Units) if you’re seeking to maintain your PMI certification, or study group information if you’re interested in taking the PMP/CAPM exam. So don’t delay, visit our Chapter website at www.pmi-milwaukee.org and “Register as a New User” to start experiencing the value the chapter has to offer you in project management! Feel free to contact me, Cathy Costello, Director of Membership at membership@pmi-milwaukee.org, or any of the Chapter Board of Directors via CONTACT US on the chapter webpage.www.pmi-milwaukee.orgmembership@pmi-milwaukee.org 2011 Board of Directors PresidentJennifer Reinke, PMP Past PresidentBob Dow, PMP VP AdvancementLisa del Solar, PMP VP FinanceRebecca Marquardt, PMP VP OperationsDenise Seaman, PMP VP OutreachBob Freiberg, PMP VP ProgramsEd Foster, PMP We look forwarding to seeing you at future PMI Milwaukee Chapter events! Regards, Cathy Costello, PMP Director of Membership PMI Milwaukee / Southeast WI Chapter

7. Operations Goals Webmaster – Director Dave Oelschlaeger, PMP –Website development and maintenance (recently API for the DEP change via National) Home Events: 2010 PDD Thank You Job Listings Membership: Types of Membership, Verify a Member Education: PDU History, PDU News About Us: BOD, Committees, Chapter Volunteer Opportunities, Chapter ByLaws Contact Us –Website articles –Website access Registration Discount Codes

8. Operations Goals Webmaster –Post ALL events Details via Communication Template Name tags for chapter dinner PDU certificate –BOD Setup all email accounts BOD only webpage (ACL change) –Acknowledge (respond, forward) all applicable emails –Documentation Host Training Videos

9. Operations Goals VP Operations – Denise Seaman, PMP –Capture and distribute all BOD meeting minutes –BOD org chart (with Directors and Volunteers) Business cards Name badges Google Voice –BOD contact list –Inventory Storage unit (3 keys: Dow, Freiberg, Oelschlaeger) Laptops and software Cameras –Acknowledge (respond, forward) all applicable emails and phone messages (ring central) –Process documentation