1. Microsoft Solution Accelerator for Business Desktop Deployment Microsoft ® Solution Accelerator for Business Desktop Deployment Training for the IT Professional Module – Introduction

2. Microsoft Solution Accelerator for Business Desktop Deployment Agenda Desktop Deployment Today Desktop Deployment Solution Offerings

3. Microsoft Solution Accelerator for Business Desktop Deployment Customer Concerns Application compatibility issues are too difficult to overcome. Image management is too costly with our current hardware complexity. How can I reduce the cost of deployment if I have to send technicians to every single desktop? Will our infrastructure be able to handle automated deployments? Does desktop standardization really improve security levels? Is it worth the investment in additional IT and best practices training?

4. Microsoft Solution Accelerator for Business Desktop Deployment Deployment Today Desktops are an IT Priority -Going into 2004, enterprises listed PC replacements and upgrades as top IT initiatives for the year Y2K-compliance refresh wave -PC life cycle at ~ 4 years -Time to replace aging PCs ~ 35 % of installed base is Windows 9x or NT Workstation with Office 97 “All users should be migrated off Win 98 & NTW4 by year-end 2004.” “If your org has not upgraded its client since before the Millennium, now is the time to get started.” “Most companies have already upgraded or plan to upgrade to Windows XP somewhere in the organization, and 31% are underway with Office 2003.”

5. Microsoft Solution Accelerator for Business Desktop Deployment Why Deploy? Enhanced Security Increased ability to anticipate and mitigate security risks to protect vital systems and business information 1.Risk of not securing desktops is high 2.Too many patches are released too frequently 3.High Help desk support costs 4.Too much repetition Increased Productivity Better information management, improved collaboration, and streamlined business processes 1.High perceived cost/risk 2.Low perceived value/ROI 3.Security gains not proven 4.Waiting for next version seems prudent 1.Compatibility of business applications 2.Complexity of building images and migrating user state 3.Unpredictable results of in-place upgrades 4.Hardware constraints Reduced IT Costs Reduced time and cost incurred supporting and managing the desktop infrastructure Increase organizational productivity by enabling employees to securely connect to information and collaborate quickly and easily with others Increase the effectiveness of IT resources and reduce support and management costs by simplifying deployment and maintenance Microsoft Desktop Value Goals Concerns Windows XP Office 2003 Benefits

6. Microsoft Solution Accelerator for Business Desktop Deployment Source: IDC 2002, Microsoft Primary Quantitative Research. 400 30-minute phone surveys of IT professionals in data centers with 25 or more servers More than 60% of TCO over a 5-year period is driven by people costs. 0 10 20 30 40 50 60 70 Staff CostsDowntimeTrainingSoftwareHardware The Manual Reality

7. Microsoft Solution Accelerator for Business Desktop Deployment Degree of Automation: 53%24%23% 54%17%29% 56%17%28% 58%18%24% 60%16%24% 62%14%25% 0%10%20%30%40%50%60%70%80%90%100% Percent of Responses Security Mgmt Network Event Performance Storage Change/Config ManualScriptsAutomated Tools Lack of automation impacts all facets of IT. Source: IDC 2002, Microsoft Primary Quantitative Research. 400 30-minute phone surveys of IT professionals in data centers with 25 or more servers The Manual Reality

8. Microsoft Solution Accelerator for Business Desktop Deployment Best Practice Deployment Why Use Best Practices? Traditional Deployment $ $  

9. Microsoft Solution Accelerator for Business Desktop Deployment Core Infrastructure Solutions Addressing IT Pro technology business challenges through authoritative, cross-product, scenario-driven, full life cycle, prescriptive solutions, and frameworks that help customers today and drive product improvement Reference Architecture (previously “MSA”) Microsoft Solutions for Security Microsoft Solutions for Infrastructure & Management Microsoft Solution for UNIX Migration Microsoft Solutions for Small & Medium Business Microsoft Operations Framework

10. Microsoft Solution Accelerator for Business Desktop Deployment What’s a Solution Accelerator? Targeted at defined customer scenarios -a.k.a., pain points -Address product integration and gaps Integrated people, process, and technology -Industry, partner, customer, and Microsoft best practices -Includes project and operational guidance (based on Microsoft Solutions Framework and Microsoft Operations Framework) -Automation through scripting and limited integration code -Microsoft and partner products/technologies -Microsoft training and services Covers the entire life cycle -Envisioning, Planning, Developing, Stabilizing, Deploying, and Operating Engineered, tested, and validated -Built with customers, partners, and Microsoft -Technology Adoption Program (TAP) Supported

11. Microsoft Solution Accelerator for Business Desktop Deployment Sample Solution Accelerators Domain Server Consolidation & Migration File & Print Consolidation & Migration Patch Management Using SMS 2003 Patch Management Using SUS Windows Server Deployment New Application Installation Using SMS Service Monitoring and Control Using MOM Windows User & Site Management Business Desktop Deployment (BDD) Plus many more in Security, Unix, SMB…

12. Microsoft Solution Accelerator for Business Desktop Deployment Finding Solution Accelerators http://www.microsoft.com/technet/itsolutions

13. Microsoft Solution Accelerator for Business Desktop Deployment Solution Accelerators for BDD Two Solutions: Standard Edition and Enterprise Edition BDD Standard Edition for 25 or more unmanaged workstations -Few infrastructure requirements -Based on light tools, scripts, and commercially available imaging software -Lite Touch installs and takes only a few moments per PC BDD Enterprise Edition for 500 or more managed workstations -Leverages SMS 2003 SP1, Active Directory, BizTalk Server 2004 -Zero Touch installs and provisions -SMS 2003 OS Deployment Feature Pack includes Windows Imaging (WIM) Professional Edition 2003 SP1 SP2 and Tablet Edition

14. Microsoft Solution Accelerator for Business Desktop Deployment Solution Accelerators for BDD End-to-end guidance for efficient planning, building, and deploying Windows XP Professional and Office Professional Edition 2003 Based on real-world experience and industry best practices Focus on Zero Touch Scenario Intended for enterprise customers that have or want a managed desktop environment Leverages commercially available software and requires -Systems Management Server 2003 -Windows Server with Active Directory Enterprise Edition

15. Microsoft Solution Accelerator for Business Desktop Deployment Solution Accelerators for BDD The BDD Advantage Deployment -Consistency -State and data migration -Repeatability -Automation Provisioning -Consistency -Portal interface -Business process focused Extensible -Flexible -Customizable Maintainability -Microsoft packaged solution -Reduced hardware complexity -Scalable and secure -Centralized or de-centralized control by policy

16. Microsoft Solution Accelerator for Business Desktop Deployment Solution Accelerators for BDD Standard Edition Overview

17. Microsoft Solution Accelerator for Business Desktop Deployment Solution Accelerators for BDD Version 1 Updated to Standard Edition Virtual PC/ Access 2003 Conversion Toolkit Windows XP SP2 Guidance Office 2003 SP1 Guidance Enhanced Security (SP2, MSS, NSA) Enhanced User State Migration (USMT 2.6)

18. Microsoft Solution Accelerator for Business Desktop Deployment Solution Accelerators for BDD Enterprise Edition Overview

19. Microsoft Solution Accelerator for Business Desktop Deployment Solution Accelerators for BDD Enterprise Edition Overview Zero Touch Provisioning with BizTalk 2004 Microsoft Imaging Format (WIM) Zero Touch Install with SMS OS Deployment Feature Pack SMS 2003/Office 2003 SP1 Guidance

20. Microsoft Solution Accelerator for Business Desktop Deployment BDD Tools and Applications Solution GuidanceStandard EditionEnterprise Edition Tools UsedGuidance Level Application Compatibility Toolkit 3.0  Windows Preinstallation Environment (Windows PE 1.5)  User State Migration Tool (USMT) 2.6  Remote Installation Server (RIS) for Windows Server 2003  Symantec DeployCenter Library  Symantec Ghost Corporate Edition  Access 2003 Conversion Toolkit  SMS 2003 SP1  SMS OS Deployment Feature Pack  Zero Touch Provisioning using BizTalk Server 2004  Microsoft Operations Manager (MOM) 2005  Applications and OS Windows XP Service Pack 2  Office 2003 Service Pack 1  Standard Edition and Enterprise Edition Comparison  = Full Guidance  = Partial Guidance  = No Guidance

21. Microsoft Solution Accelerator for Business Desktop Deployment BDD V2 – Two Versions “Standard” and “Enterprise” Zero Touch Provisioning (ZTP) Zero Touch Installation (ZTI) Light Touch Wipe & Load Common Tools & Guidance BDD Standard BDD Enterprise

22. Microsoft Solution Accelerator for Business Desktop Deployment Service Offerings Consulting “value add” that leverages Solution Accelerators to sell, propose and deliver a successful engagement.

23. Microsoft Solution Accelerator for Business Desktop Deployment Offerings for Deployment Initiative 2 week packaged early planning consulting offerings Get things going … 80% lead to full implementation Complete deployments Services sales and proposal guidance Delivery content adds to Solution Accelerators MCS and Partners Implement Strategy Briefing, Architecture Design Session Align technology solution with business goals Microsoft QuickStart Microsoft QuickPlan Microsoft Portfolio QuickStart for Business Desktop QuickStart for Zero Touch Desktop (draft now, final BDDv2+30 days) QuickPlan for Business Desktop QuickPlan for Zero Touch Desktop ( draft now, final BDDv2+30 days) Portfolio for Business Desktop Portfolio for Zero Touch Desktop (draft now, final BDDv2+30 days) http://www.msptr.com “Sell the Solution”

24. Microsoft Solution Accelerator for Business Desktop Deployment Strategy Briefing: up to 1 day (12 hours TSP/Consultant) -Prepared presentations for Business Decision Makers Architecture Design Session: up to 2 day (24 hrs) -Prepared presentations for Technical Decision Makers Proof of Concept: up to 15 day (240 hours) -Overcome final objections – highly customized -Process guidance on delivering a POC Delivery: Mainly TSP or MTC, MCS, Partner QuickStart: Closing Product Sale Microsoft QuickStart

25. Microsoft Solution Accelerator for Business Desktop Deployment Sales and Proposal Packs Marketing and Sales Tools -Microsoft value propositions – business value -Sold using Customer Solution Roadmap Well scoped and estimated engagements Portfolio: Complete Implementation Microsoft Portfolio

26. Microsoft Solution Accelerator for Business Desktop Deployment Delivery Pack Delivery guides for each “stream” -Project Management, Business Value, Operations -Key milestones and integration points Supporting documents, templates, training Delivered using MS Solutions Framework Delivery: MCS or Partner Portfolio: Complete Implementation Microsoft Portfolio

27. Microsoft Solution Accelerator for Business Desktop Deployment Portfolio Envision phase delivered with fixed length and resources #1 delivery challenge: managing scope Customer deliverables: -Knowledge transfer -Identifies risks to deployment -Logical design - core decisions Successful delivery leads to Portfolio sale QuickPlan: Accelerating Implementation Microsoft QuickPlan

28. Microsoft Solution Accelerator for Business Desktop Deployment Quick Look at the content QuickStart – BDM Presentations QuickPlan – Focused engagement Portfolio – Propose and deliver a custom solution

29. Microsoft Solution Accelerator for Business Desktop Deployment What is in it for Consultants? Leverage the consulting guidance resources in a “step-by-step” approach Combine with the solution accelerators to wrap consulting guidance around prescriptive technology Use the templates and guides as a starting point Consistent approach also being implemented by Partners Integrated templates and guides

30. Microsoft Solution Accelerator for Business Desktop Deployment What’s in it for Partners? Easy to sell services – Microsoft brand, IP Profitable engagements – lower cost of sale, increase ROI through consistent, repeatable delivery Consistent solution delivery More competitive solution offerings Rapid deployment scenarios Best practices, job aids, project management guidance Demonstrate value and up-sell follow on work

31. Microsoft Solution Accelerator for Business Desktop Deployment Deployment… What is Deployment Anyway?...  Bringing a major configuration item (technology) into a production environment.  Value add  Standardization, healing operational pains, bringing desktop organization to the desired level, building up end-user satisfaction, committing / achieving SLA’s  No piece of cake yet, but not any longer the heavy pain customers have felt in the past

32. Microsoft Solution Accelerator for Business Desktop Deployment Deployment matters Shape Your Project for Success  Know why you are deploying the new OS / Office version?  Know and understand the trigger that is idiosyncratic to your organization.  Identify the lead sponsors / powers that will enable a true strategic project approach – those who need it most.  Determine/understand the value and benefits the project is expected to deliver – address pain points that can be solved by features comprised in the new product or that can be easily shipped with the project.  Identify and qualify the requirements, both project side and build / product side – map them to specific features and configurations, processes.  Know your risks and issues and plan processes for those you don’t know yet.

33. Microsoft Solution Accelerator for Business Desktop Deployment Deployment matters... Shape Your Project for Success  Assess the lessons learned from a previous platform migration or similar projects; an ERP project is a valuable repository of such information.  Know what has changed since and how it will impact this new project.  Draw a work plan for feasibility study and impact analysis.  Determine early who are your stakeholders, draw your responsibility matrix, sourcing/vendor strategy, involve trusted advisors when scoping and writing your RFP.  Don’t hesitate to pilot with the most demanding users; their feed- back will drive key wins.  Have end user and IT operations representatives on your steering committee, they need this new desktop more than you do!  Get people who operate the current environment on your team; motivate them, get them trained; they will be your primary info source.

34. Microsoft Solution Accelerator for Business Desktop Deployment Discussion How do you handle deployment? -Your deployment experience? -Your problems and pains? -Your pitfalls? -What do you need to make your job easier?

35. Microsoft Solution Accelerator for Business Desktop Deployment © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.