1. Department of Social Protection DSP Employment Services Presented by Shirley Hughes

2. DSP Employment Services  FÁS Employment Services moved to DSP January 2012  Announcement of new skills agency SOLAS under Department of Education and Skills  Introduction of Intreo offices

3. Employment Services External Service Delivery LES Local Employment Service Possible further contracted provision Intreo Offices ESO Offices

4. DSP Employment Services TARGET GROUPS: Clients referred under the National Employment Action Plan (NEAP) Early School Leavers Long Term Unemployed People with a Disability Clients unplaced from FÁS Training and Employment Programmes Lone Parents Employees facing redundancy Women Returning to Work Travellers

5. Local Employment Service TARGET GROUPS: Long Term Unemployed People DSP EAP Referrals DSP other Referrals Lone Parents Early School Leavers Persons with a Disability Qualified Adults Women Returners Travellers Offender/ex-offender Refugees Low Income Smallholders

6. Registering with Employment Services What is Required * PPS Number * Address * Application Form Full guidance interview Referral to course/education/other services

7. Career guidance, action planning & support Career information, using ‘Career Directions’ Advice on employment incentives & supports Information & placement on FÁS/SOLAS programmes & vocational training Self-service access to job vacancy information Jobs Ireland – access by internet & freephone to vacancy information Gateway Services Offered to the Jobseeker/Job Changer

8. Employment Services ‘Gateway’ – Jobseeker JOBSEEKER NEAP CLIENT GATEWAY SERVICE Assessment Guidance Action-Planning Job Information Support ACCESSACCESS FÁS/SOLAS TRAINING CENTRES EMPLOYMENT PROGRAMMES INTENSIVE GUIDANCE Employment Self- Employment VALUED OUTCOMES Leading to… OTHER TRAINING Community Employment Pathways High Support Process Technical Employment Support Grant (TESG) Specialist Training Providers (STPs) Community Training Centres Specific Skills Training Short Term, Online & Blended Courses Apprenticeship CLIENT INTERVENTIONSOUTCOMES (National Employment Action Plan) SELF-SERVICE Kiosks / Internet National Call Centre

9. “The Counselling Approach to Careers Guidance” L. Ali & B. Graham - Four Phase Model CLARIFYING Introduction to the process Information Gathering Hearing the client’s story EXPLORING Building a contract Exploring issues Encouraging client to explore options EVALUATING Challenging inconsistencies Consider options Prioritising options ACTION PLANNING Identifying necessary steps Encouraging client to form a plan of action Referral Summarise & Conclude

10. Commencing A Course What happens Registration Bank Account Training Centres/Contract Training Courses What is expected of learner Ready to participant fully Able to concentrate Willing to attend each day on time Stability so that course is of benefit to them

15. Career Directions Designed by Employment Services. A computerised career guidance tool containing: - A self-assessment tool to assist clients in identifying work preferences based on likes and dislikes and presents the client with a range of suitable careers which match these preferences. - A Careers database of over 700 careers. Information on labour market opportunities and trends. Career Directions incorporates three versions, two refer to the Internet www.careerdirections.ie, (a text based WAI compliantwww.careerdirections.ie version while the other uses flash and other java tools). The third version is CD based.

16. Job Clubs DSP-funded – Based in local Community and Voluntary Groups. Provides job-seeking support to clients referred by the Employment Services. Formal training sessions provided in job- seeking skills, job application and interview skills. Free telephone, fax and computer facilities.

17. Thank You