1. Leo’s Webex Survival guide

2. Why, when and how.

3.  Why: ◦ To save time! ◦ To resolve tricky issues!  When: ◦ When in doubt, make a webex. ◦ If you don’t know what the customer wants after 15-20 minutes. ◦ When you feel you should do it.  When Not: ◦ If a customer wants you to do everything for them.

4.  How: Kb > webex > http://kb.acronis.com/content/2156 https://acronis.webex.com/mw0306l/mywebex/default.do?siteurl=acronis First time:http://kb.acronis.com/content/2156 https://acronis.webex.com/mw0306l/mywebex/default.do?siteurl=acronis See the kb below for user name/password http://kb.acronis.com/content/2156

5. Give this link to customers You may record the session to your own pc, then upload the session if escalating a case You can invite me to the webex as well! I.E with Active X control or Firefox with Java

6. After that, you should install the “One-Click” productivity tool Now, you can start a support session in just 2 mouse clicks!