1. Starter: Think & Pair (10 mins) So far we have covered the following common ICT systems: Payroll System Personnel System Accounts System Back Office System Transaction Processing System Workflow and Document Management System Collaborative Working System Management Information System Independently write down some of the tasks performed and who is likely to make use of the information for each system (5mins) Next work with the person your sitting next to and fill in the remaining gaps between you (5 mins)

2. INFO 3: Use of ICT In The Digital World Topic 2: Information Systems (Common ICT Systems Continued) Electronic Chapter: 3

3. Objectives At the end of the lesson, students should be able to investigate and understand the following systems, by describing their purpose, how they are used, tasks performed and who is likely to use them: Customer Relationship Management Systems Enterprise Information Systems Note this will be a fast pace lesson catching up on the lesson missed before Xmas!

4. Assessment Objectives (Outcome) Grade E/D Standard: Be able to briefly explain the purpose of all systems outlined on the previous objectives slide. Achieve more than 40% of the exam style question. Grade C/B Standard: Be able to describe in detail the purpose of all systems outlined on the objectives slide, as well as identify some of the key tasks performed for each system. Achieve 60% or more of the exam style question. Grade A Standard: Be able to describe the purpose and tasks undertaken in all systems listed on the objectives slide, as well as justify who is likely to use these particular systems and why? Achieve 80% or more in the exam style questions.

5. Exam Practice Explain, using examples, how the following could be used by Redfield Football Club: A Customer Relationship Management (CRM) system Social Networking (15 marks, June 2013) 3 2 1 I don’t feel confident to be able to answer the question(s) yet OR complete the skill at present I feel I am able to partly answer the question(s) at present OR can partly complete the skill at present I am confident in answering the question(s) and would gain full marks OR I can complete the skill fully and teach others

6. Introduction Two commonly used ICT systems in organisations are: - Customer Relationship Management Systems Enterprise Information Systems One system supports all the functions of a large organisation, whilst the other helps to build good relations with the customer and suppliers for an organisation to become successful. Can you tell which is which?

7. Independent Learning Task You have been provided with some information on each system. Read through highlighting, underlining the key information given to help with your learning. Answer all the questions provided independently. Answers to be reviewed as a group. You may make use of the electronic textbook to help you…

8. Summary 3-2-1 State 3 key tasks performed for a CRM and ERP system. Define the difference between a CRM and ERP system. State one benefits of a CRM and one benefit of an ERP system3 2 1

9. Exam Practice – Teacher to collect for marking. Explain, using examples, how the following could be used by Redfield Football Club: A Customer Relationship Management (CRM) system Social Networking (15 marks, June 2013) When you have completed the test work on the Stretch and Challenge task “Easy Jet Case Study”

10. Stretch and Challenge Work through the Easy Jet Case Study and answer questions 1 and 2 independently.

11. Objectives At the end of the lesson, students should be able to investigate and understand the following systems, by describing their purpose, how they are used, tasks performed and who is likely to use them: Customer Relationship Management Systems Enterprise Information Systems