1. 5 Administering Evergreen the PINES Way 2011 Evergreen International Conference Chris Sharp, PINES Program Manager

2. 5 The Early Years: 1999 - 2006

3. PINES Growth – Phase I: 1999-2000

4. PINES Growth – Phase II: 2001

5. PINES Growth – 2003

6. 5 The Beginning of PINES on Evergreen: 2006-2008

7. PINES Growth – 2006

8. PINES Growth – 2008

9. 5 Turning Points: 2008-2010

10. Helpdesk Nightmare!

11. PINES Team 2008 - 2010

12. Governance: PINES Membership PINES member libraries meet annually 52 systems – each director has a vote

13. Governance: PINES Executive Committee 9 member library directors Elected annually – 3 per year 3 year terms Representation by size of population served Ex-officio: PINES Program Director and State Librarian

14. Governance: PINES GPLS Staff Coordinate PINES meetings First line of support for policy questions Coordinate PINES Documentation Coordinate RFPs/bids on behalf of member libraries

15. Communication Channels Email lists GPLS Forums GPLS Helpdesk Personal email/phone calls: last resort

16. Software Development Process PINES library staff request a feature PINES/GPLS staff work with library staff to define requirements. Formal requirements document created Development is queued in order of importance/date received.

17. System Administration PINES System Administrator staff position Contract with Equinox Software GPLS IT

18. PINES Growth – 2010

19. The Future of PINES