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Web-based Training and Resources for Medical Assistants Leslie Heyden, MA California Department of Public Health Immunization Branch Information and Education.

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Presentation on theme: "Web-based Training and Resources for Medical Assistants Leslie Heyden, MA California Department of Public Health Immunization Branch Information and Education."— Presentation transcript:

1 Web-based Training and Resources for Medical Assistants Leslie Heyden, MA California Department of Public Health Immunization Branch Information and Education Section April 2, 2009

2 eziz.org

3 What you will learn CDPH needs assessment approach Data sources Results of data analysis Impact of data analysis on design of audience- centered training and website Audiences’ needs and how they were met

4 Background–Ongoing Issues Continued problems with vaccine loss and ordering errors Limited VFC field staff and time to train/educate increasing number of new VFC providers and staff Limited availability and access to classroom IZ training for medical assistants

5 Primary Target Audience Medical assistants in California VFC provider practices who are responsible for at least one of the following:  Administering vaccines  Proper storage and handling of vaccines  Ordering vaccines

6 Needs Analysis–Objectives Identify primary target audience (medical assistants) characteristics Identify MAs’ IZ training needs Identify additional VFC provider training/information/education needs Assess provider technological readiness (i.e. Is distance learning feasible?)

7 MAs: Responsibilities Training Tenure Providers: Willingness to allow access to training Technical ability to access training Type of practice

8 Needs Analysis–Methodology Send survey with VFC recertification letter (received 1000+ responses) Interview  VFC field reps  VFC call center customer service reps  VFC program manager  VRC field services manager  Medical assistants  Instructors in medical assistant training programs Review existing training resources (print, classroom, online)

9 VFC Providers–Average MA Tenure

10 VFC Providers – Willingness If we build it, they will come. VerySomewhatUncertain Not

11 VFC Providers – Willingness How long can they stay?

12 Needs Analysis–Conclusions Distance learning is feasible elearning is optimal training delivery method Training is needed in these content areas:  VFC program info  Vaccine administration  Storage and handling  Vaccine inventory management

13 Solution–eziz.org New California VFC program website One-stop shop for California VFC providers Up-to-the- minute news about vaccine availability, and more 13

14 Repository of printable resources VFC forms, job aids, guidelines, posters, etc. 14

15 State-of-the-art “learning portal”

16 EZ-IZ elearning Curriculum Preparing Vaccines Administering Vaccines Storing Vaccine (June-July 2009) Monitoring Vaccine Temperatures (June-July 2009) Ordering Vaccines (TBD) Receiving Vaccines (TBD) Patient Education (TBD) Immunization Documentation (TBD) Others (TBD)

17 Instructional format 1.Pre-test 2.Lesson  Less than 15 minute to complete  Learner can quit and return later to same place 3.Post-test 4.Certificate of Completion Automatically prints with learner’s name

18 Multiple Choice Exercise

19 Drag & Drop Exercise

20 Video Skill Demonstration

21 Learning Management System Learning Management System (LMS)—software that automates the administration of training Is primary data source for monitoring & evaluation of elearning Registers users, tracks courses in curriculum, and records data from learners  Pretest  Lesson  Post-test Provides reports

22 Meets Needs of Medical Assistants Availability  24/7 Short self-paced, self-study interactive elearning lessons Videos of skill demonstrations Online, printable certificates of completion Intuitive navigation—regular computer users and people who play computer games can quickly begin surfing EZ-IZ

23 Meets Needs of VFC Providers Availability  24/7 Instant access to:  VFC program info and FAQs  Vaccine availability info  VFC forms (e.g., enrollment, ordering)  Job aids (e.g., temperature logs, immunization schedule, immunization site map) Online recertification Training for IZ staff  Free  Guaranteed consistent content and approach

24 Coming Soon–Storage & Handling Two new interactive elearning lessons  Storing Vaccines includes how to: Prepare a vaccine storage unit for storage Store vaccines in refrigerators and freezers Safeguard the storage unit power supply  Monitoring Vaccine Temperatures includes: Types of thermometers and how to read them How to read negative numbers How to complete refrigerator and freezer temperature logs How to respond to out-of-range temperatures Available late June/early July 2009

25 Storing Vaccines

26 Monitoring Vaccine Temperatures

27

28 Leslie Heyden Health Educator & Instructional Designer Leslie.Heyden@cdph.ca.gov (510) 620-3754 Natalie Nakahara Creative Director Natalie.Nakahara@cdph.ca.gov (510) 620-3750 www.eziz.org Leslie.Heyden@cdph.ca.gov Natalie.Nakahara@cdph.ca.gov www.eziz.org 28


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