1. Coordinates a database through the CLC Website to assist the council and departments in tracking and accessing information which pertains to citizen’s inquiries, complaints and questions. Community Relations Coordinator

2. Acts as a channel of communication between the City of Las Cruces and the community including neighborhood associations and civic organizations.

3. Nature of Position: Coordinates, organizes and heads efforts to represent the City of Las Cruces favorably in the community. Coordinates and plans programs, activities and special events presented by the City. Promotes good will and fosters relationships with the community.

4. Coordinates city services for special events presented at City facilities by community groups and civic organizations; supervises and trains special events staff; negotiates agreements and contracts; expedites purchasing and funding for materials for events.

5. Citizen Relationship Management Process Citizens City Staff Council Citizens City Staff Council Community Relations Staff Community Relations Coordinator City Departments Reports For Council Web Site Reports for City Manager

6. Categories Codes Enforcement *Illegal Posting of Signs *Illegal Business *Unkempt Yard *Illegal Dumping *Junk/Inoperable/Abandoned Vehicles Solid Waste *Missed Pickup *Overflowing Dumpster Public Works *Street Cleaning *Potholes *Missing/Damaged Sign *Unlit Streetlight *Inoperable Traffic Signals *Sidewalks *Trees/Shrubs Blocking Clear Line of Sight Crime *Graffiti *Noisy Party *Gang Activity *Drug Activity Parks *Health/Safety Issues *Mosquitoes Construction *Working beyond hours *Noisy Work Crew *Complaint Against Contractor *Dust Control Finance/Customer Service *Bill not received *Late Bill *Incorrect Bill Fleet *City Vehicle/Driver Complaints Bus Systems *Bus Late *Problems With Driver *Problems With Riders *Bus Shelter Service Needed *Dial-a-Ride Missed Pickup *Dial-a-Ride Problem With Driver *Dial-a-Ride Problem With Riders

7. Implementation & Timeline Implementation- Incorporated as part of the New City Web Site Timeline- *Available within City Domain early September. *Public implementation available late October 2010.

8. QUESTIONS? COMMENTS!