1. Prepared by: Michelle Morrison – Finance Business & Systems Analyst Bank Reconciliation

2. Business Transformation Project The Business Transformation Project started in July 2002 and was closed in June 2004. The following are slides from the original BTP road show…….

3. BTP road show slides Why we are doing BTP wOur service doesn’t meet needs of customers, citizens and community - current and future. - focus on property, not people - inconsistent information - Council services hard to access wSome of our computer systems are nearly 20 years old, can’t meet today’s / tomorrow’s needs, and are a major business risk.

4. BTP road show slides cont.. Why we are doing BTP cont. wOur current processes: –Deliver poor quality outputs –Are resource hungry and often inefficient –Emphasize transaction processing over adding value

5. Enterprise Applications CRM Human Resource PortalFinanceBilling (Rates)Land Info Cashiering Manukau Water GIS BARS PC Banking and many more… Service Providers CHRIS Payroll IMS Your Property Rates Rebate DMS

6. PeopleSoft Suite Enterprise Applications Modules Finance 560 users Portal CRM 690 users HR 1245 users Asset Management Billing Expenses General Ledger Payables Projects Purchasing Receivables Treasury Travel Enterprise Portal Human Resources Time and Labour Payroll Interface eCompensation eProfile Employee Portal Field Service Marketing Support Sales Integration Management CTI Integration eProcurement Contracts Financials Portal Pack EPM Investor Portal Enforcer Portal eRecruit eBenefits ePay Directory Interface Resume Processing Talent Acquisition ePerformance Mobile Field Service Mobile Order Capture Portal Pack Mobile Sales CRM Financial Services CRM for Communications

7. PeopleSoft Financials HR CHRIS Payroll External Systems PO AP GL PC Bank Rec GIFTS AR BI $ Remote Sites CRM External Systems Hansen Land & Water Hansen Cashierin g BNZ NZ Post GIFTS $ Personnel Data Balances Refunds Invoices Receipts Invoices Receipts Hansen Financials & Business Data Warehouse BTP Vision

8. Transaction Flows

9. Issues Encountered 1.Go-Live Stage 1a July 2003 –PO, AP and GL went live –Business was engaged in year end and no resource available to look at the bank rec –No opening balance –Unable to fully test rules as we couldn’t replicate all the different types of data 2.Go-Live Stage 1b 11 August 2003 –BI and AR went live –Cashiering 3.Go-Live Stage 1.3i delayed –Allocation of receipts to customer accounts not working properly –Transaction volume risk with Rates and Water Rates – some interfaces delayed permanently –Performance concerns

10. Issues Encountered cont. 4.Stage 2 project work commenced 5.September 2004: Reconciliation Project –Automatic Reconciliation Rules ran to success but were unbalanced –No Automatic Reconciliation Balanced Verification –No Semi-Manual Reconciliation Balanced Verification –Bank Reconciliation modifications effect on Accounts Receivable 6.On-going issues –Inability to semi-manual reconcile many-to-many transactions –Limited Bank Reconciliation functionality in R8.4 (to GL)

11. What We Did wCustomised bank statement load to: –All Bank Statement loaded as positive values –SQL added to cope with valid duplicates wBank Rec Process: –Add process instance onto Bank Reconciliation tables

12. What We Did wCustomisation of delivered PS recon rules wAdditional record to enable reconciliation of multiple sources wIdentifier added to SQL of automatic rec rule wField updates added for auto rec rules wReconciliation Field Aliases mapped for auto rec rules wSQL statements to assist in problem solving in the bank rec process wQueries to assist in bank rec report and problem solving

13. Summary of what we did Bank Statement Table Table Name Rule Name Process Instance Table Name Rule Name Process Instance PS Source Transaction Table Table Name Rule Name Process Instance Auto Rec Rules

14. Auto Rec Statistics July 2003 July 2008 2003/0462% 2004/0569% 2005/0662% 2006/0764% 2007/0874% Yearly Average

15. Learnings wResourcing wChange Management wHandover and support to Business wMore detailed testing of data wIntegration management wERP systems require accurate data

16. Future Improvements wContinue to improve auto reconciliation statistics (target 90%) wRefining process wR8.8 –Automatic bank statement accounting. –Side-by-side comparison of cash flows. –Improved bank reconciliations. The new ‘book to bank reconciliation’. wR9 –Improved bank reconciliations. Ability to semi-manual reconcile many-to-many transactions matching across several bank statements. –Enhancements to semi-manual page. New search, sort and display capabilities. Drill-down to transaction sources during semi-manual reconciliation. –Audit link between transaction and bank statement line.

17. Any questions or comments?

18. Private Bag 76917 Manukau City 2241 New Zealand Ph +64 9 263 7100 www.manukau.govt.nz