1. © Copyright 2004 Frost & Sullivan. All Rights Reserved. World VoIP Monitoring Solution Markets Increased VoIP Deployments Spark Interest from Service Providers and Enterprises for VoIP Monitoring/Management Tools Test & Measurement Group “Market recovery of the wireline communications industry has truly begun to materialize in 2004, especially when it comes to VoIP. Currently, the VoIP monitoring market is small and emerging, but many companies have put in place aggressive plans to become leaders in this space and the competitive landscape is therefore, far from set in stone.

2. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Industry Trends Increased Deployments Growth Standards Concerns on Network Performance Increasing Strategic Importance of VoIP Networks Customer Demand for Voice Quality Wireless & Security

3. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides: Detailed insights into recent developments and trends Key drivers, restraints & challenges Analyst insights on ‘hot topics’ and emerging applications in the VoIP monitoring solution markets Market sizing and competitive analysis Market forecasts and opportunity analysis Quarterly assessments End-user analysis within each study

4. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What We Offer Global Coverage Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans

5. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants  Find out how you compare to the competition  Assess current and future drivers and restraints  Determine and exploit new market share opportunities New Entrants  Analyze challenges associated with the industry  Calculate time scales for strategy implementation  Position yourself to capitalize on the market’s unmet needs Investment Community  Analyze long-term strategies of VoIP monitoring solution vendors  Determine which participants will outperform the competition  Assess attractiveness of investing in the VoIP monitoring solution markets

6. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What’s Included Service Providers & Carriers Software Hardware Software Enterprises & Others Active and/or Passive Monitoring

7. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Market Participants

8. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Market Participants Product highlighted in Figure 3-1 and 3-2 are only meant to provide the key products available from companies in the market place and, hence, might not be completely exhaustive.

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