1. Raising and Retiring Red Flags: Difficult Consulting Conversations Cat Cuevas, MA www.catcuevas.com Cat.cuevas@outlook.com Learn to Serve www.catcuevas.com

2. Welcome www.catcuevas.com Cat Cuevas, MA Learning and Leadership Development Consultant

3. Welcome www.catcuevas.com

4. Introductions Pair up Share one fun thing about yourself Share one thing you want to learn today 4 minutes www.catcuevas.com

6. Learning Objectives Apply a systemic perspective to identifying red flags Describe behaviors that cue you into a red flag Address red flags with your client in a way that is supportive, caring and serving their best interest www.catcuevas.com

7. Definition of Red Flag Is an observed or intuited situation that cues you into an opportunity for deeper exploration. An indicator used to raise attention and awareness of important behaviors that may be the key to catalyzing transformative change. www.catcuevas.com

8. You Are the Expert! One recent example of sensing a red flag? What triggered your spidey senses? (be as specific as you can) www.catcuevas.com

9. How do I know if I found a red flag? Observe in Self Observe in Other Perception-Check or Check for Impact Perception-Check or Check for Impact www.catcuevas.com

10. Where to look for Red Flags PhysicalFeelingsThoughtsWantsNeedsHunchAction www.catcuevas.com Self- Awareness

11. Where to look for Red Flags Task Maintenance WATERLINE WATERLINE WATERLINE WATERLINE WATERLINE WATERLINE WATERLINE Goals Structure Group Interpersonal Intrapersonal Goals Objectives Function Roles Decisions Inclusion Risk/Trust Patterns Influence Conflict Feedback Communication Belief Values Assumption Emotions www.catcuevas.com

12. I’ve Got a Red Flag! Now What?! www.catcuevas.com

13. You Are the Expert! What has worked well for you to start a difficult red flag conversation? www.catcuevas.com

14. “Helping Skills” Genuineness Confrontation Concreteness/Specificity Empathy/Understanding Unconditional Positive Regard Robert Carkuff and Carl Rogers Congruence Respect Caring Immediacy www.catcuevas.com

15. Skills to Help Name a Red Flag www.catcuevas.com Self-Awareness Waterline Model Perception Check Ask for Impact Helping Skills

16. Questions www.catcuevas.com

17. Thank You! www.catcuevas.com Cat Cuevas, MA Learning and Leadership Development Consultant www.catcuevas.com