1. 7 April 2010 “Back to the future of Service Logistics” Paul Kampstra Philips and SLF Boardmember November 5, 2015 Nov 5, 2015 Service Logistics Summit

2. 7 April 2010 Ranking the drivers for future of Service Logistics (1) Nov 5, 2015  Technology Internet of Things (Connectivity) Sensoring Big Data Product design for service Apps for realtime insights and actions Smart Service (from “breakfix” to “sense & respond”) New materials (self healing capabilities) New ways of production (3D printing / Additive manufacturing) Virtual and augmented reality Drones Robots Other….

3. 7 April 2010 Ranking the drivers for future of Service Logistics (2) Nov 5, 2015  Market / Economy Servitisation (“Pay per click”) Customer differentiation New collaboration models Sharing economy New suppliers Lead service providers New markets OEM / Asset owners role E-Commerce Auctioning services Other…….

4. 7 April 2010 Ranking the drivers for future of Service Logistics (3) Nov 5, 2015  Supply Chain Physical Internet Control Towers ERP Supply Chain Finance Other….  Sustainability Natural resources Expanding product life cycle Circular economy / re-use Other…..

5. 7 April 2010 Ranking the drivers for future of Service Logistics (4) Nov 5, 2015  Governance / Legislation Investment / material / energy restrictions Import / export regulations Other…..  Society / culture Customer expectations 24/7 world Labour conditions Human capital Other…..  Other ………………..