1. 2020 WORKPLACE Jeanne Meister @jcmeister www.futureworkplace.com Leading A Generationally Diverse Workforce: Results From Multiple Generations @ Work Survey

2. ©2012 Future Workplacewww.futureworkplace.com OurSponsor

3. Unified Talent Management Solution 3 Recruit & Onboard Develop & Connect Perform & Pay Succeed & Extend Candidates Recruiting Cloud Learning Cloud Performance Cloud Extended Enterprise Cloud Customers & Partners Employees Collaboration

4. ©2012 Future Workplacewww.futureworkplace.com The 2020 Workplace Book Organizations and individuals: –New ways of working –New ways of learning –Different mindsets 4

5. ©2012 Future Workplacewww.futureworkplace.com PREDICTIONS FOR 2020 WORKPLACE GENERATIONAL TENSION EMERGES GENERATIONAL PREFERENCES FOR EMPLOYER LEVERS OF EMPLOYER ATTRACTIVENESS Multiple Generations @ Work: What Do Employees Want? How Does This Vary By Generation? What Can Your Company Do? GEN XMILLENNIALS GEN 2020 JOB & LIFE SKILLS LEARNING DELIVERY BOOMERS

6. ©2012 Future Workplacewww.futureworkplace.com Overall Premise: Individuals, Teams & Organizations Need To Develop Generational Intelligence, understanding the needs, perceptions and expectations of multiple generation workers and demonstrate Generational Flux in the workplace

7. ©2012 Future Workplacewww.futureworkplace.com Multiple Generations @ Work Survey Sample Zoomers Generation X Millennials Gen 2020 Managers 1,189 Workers Segmented By Generation Workers & Managers

8. ©2012 Future Workplacewww.futureworkplace.com Demographics Play an Increasingly Important Role in Talent Management Each generation brings its view of the world They bring a different lens, and create both opportunities and threats to businesses. Demands generational intelligence – less about age and more about adaptability Prior to 1946 Traditionalists Born 1946-1964Born 1965-1976Born 1977-1997 ZoomersGeneration XMillennials/Gen Y

9. ©2012 Future Workplacewww.futureworkplace.com Poll: What Generation Are You? Traditionalist (born prior 1946) Zoomer(born 1946-1964) Generation X(born 1964-1976) Millennials(born 1977-1997)

10. ©2012 Future Workplacewww.futureworkplace.com

11. 2020

12. ©2012 Future Workplacewww.futureworkplace.com Understanding Multiple Generations @ Work Future Workplace Multiple Generations @ Work 1,189 Workers + 150 Managers Global In Process

13. ©2012 Future Workplacewww.futureworkplace.com 7 Key Top Line Findings Multiple Generations @ Work Survey 1.Workplace Flexibility Trumps Salary & Career Progression 2.Workplace Flexibility is Valued But Working from Home is Not 3.Generational Tension in Workplace 4.Zoomer Malaise : Zoomers Disengaged In Workplace 5.Life Skills Not Just Training Is Valued 6.Generational Differences Evident in Technology Preferences For Communications/Learning 7.Managers Predict Key Skills Needed In Future Workplace

14. ©2012 Future Workplacewww.futureworkplace.com #1 Workplace Flexibility Trumps Salary & Career Progression  35% of Workers Consider Workplace Flexibility as “Very Important”  39% of Millennials Cite Workplace Flexibility As Top Criteria for Employer Attractiveness  Managers Underestimate the Importance of Flexibility in the Workplace

15. ©2012 Future Workplacewww.futureworkplace.com #1 Younger Generation Employees Have Different Priorities  For Younger Workers, Career Progression Trumps Compensation  Ability to Share Ideas & Creativity In Workplace Important For Younger Workers  New Priority: Importance of CSR and Employer Assistance in Paying Student Debt

16. ©2012 Future Workplacewww.futureworkplace.com #2 Workplace Flexibility Does Not Mean “Working From Home” For Millennials Which of the following statements come closer to your opinion about working in an office? Flexibility is popular, working exclusively from home is not.

17. ©2012 Future Workplacewww.futureworkplace.com #2: Nearly Half Of Respondents Are Not Aware Of Company’s Workplace Flexibility Policy Less than half of all workers (44%) are aware of workplace flexibility/telecommuting policy offered by their company. To facilitate telecommuting, companies must: Clearly communicate workplace flexibility and offer training in being a virtual employee and managing virtual employees employees Share how employees can engage with co-workers and managers while working remotely Provide employees with the policies, tools & community of virtual employees needed to work remotely To facilitate telecommuting, companies must: Clearly communicate workplace flexibility and offer training in being a virtual employee and managing virtual employees employees Share how employees can engage with co-workers and managers while working remotely Provide employees with the policies, tools & community of virtual employees needed to work remotely

18. ©2012 Future Workplacewww.futureworkplace.com #3: Generational Tension In Workplace YesNo 66 Percent of Millennials Agreed With This Statement: “My Personal Drive Can Be Intimidating to Other Generations In the Workplace.”

19. ©2012 Future Workplacewww.futureworkplace.com #3 Generational Tension Points To New Set Of Workplace Priorities  Nearly 80% Millennials Believe Social Media Literacy Training Should BE Mandatory  Nearly 50% of Millennials Agree Bigger Gaps In Understanding Between Generations Than Across Geographies  Nearly 80% Zoomers Think They Will Be Working at Age 70 When Asked About The Future, Respondents Said:

20. ©2012 Future Workplacewww.futureworkplace.com #4: Zoomer Malaise Pervades the Workplace Dissatisfied With Careers 22% Z oomers are somewhat or very dissatisfied with opportunities for career progression Nearly 80% expect to work until age of 70 Most likely to be disengaged, professionally unsatisfied, and frustrated.  Gallup: 22% of actively disengaged workers are between 42-49 years old  22% Zoomers share they are dissatisfied with career progression: Presents opportunity to engage them thru Innovation Platforms, job rotation,  54% of Zoomers not satisfied with training and 16% agree with statement:  “Training at my company is more outdated than a hard copy of the encyclopedia.“

21. ©2012 Future Workplacewww.futureworkplace.com #5: Employees Look For Life Skills Training Not Just Career Development 21 Q56 What sort of life general life skills training should an employer offer? “What sort of life skills training should an employer offer?” Financial planning was a priority for 23% of our responders MetLife’s research has noted the correlation between financial situations and productivity levels of employees Financial planning was a priority for 23% of our responders MetLife’s research has noted the correlation between financial situations and productivity levels of employees

22. ©2012 Future Workplacewww.futureworkplace.com 22 #6: Generational Differences Evident In Technology Preferences “Which technologies will I use more of in the workplace? Percentage that ranked each benefit #1.

23. ©2012 Future Workplacewww.futureworkplace.com #7: Managers & Workers View Skills Needed For Success Differently 23 In addition to your job related skills, what professional skills do you think will be most valuable to employers in the 2020 workplace? (Index score)

24. ©2012 Future Workplacewww.futureworkplace.com Question: Generational Intelligence Ask Yourself and Share in Question Box: What Is Most Surprising Question A Millennial Has Asked You About Work?

25. ©2012 Future Workplacewww.futureworkplace.com What Are Companies Doing To Build Generational Intelligence? Prepare Hiring Managers Conduct Formal Training –Generational Intelligence –High Level Awareness For Senior Executives –Game Based/Visual Graphic Form Of Training Launch Affinity Groups on Multi-Gen Research Multi-Gen The Way You Research Customers Build Age Diversity Imperative Into Sourcing Talent Make Generation Understanding A Business Strategy

26. ©2012 Future Workplacewww.futureworkplace.com Poll What Is Business Reason To Care About Multiple Generations? They are current and future leaders They are growing segment of employees They have different expectations for workplace They are becoming vocal in their needs Other (type in question box)

27. ©2012 Future Workplacewww.futureworkplace.com Conduct Formal Generational Training Leading Multiple Generational Workforce Delivery Mode: From Virtual Classroom to Graphic Novel Target: Multiple Generational Teams Focus on: Multiple Generational Customized Work Scenarios

28. ©2012 Future Workplacewww.futureworkplace.com Create Employee Resource Groups Targeted To Multiple Generations & Use As Research Lab Launch Multi-Gen Affinity Group

29. ©2012 Future Workplacewww.futureworkplace.com Research Generation Expectations Of Your New Hires

30. ©2012 Future Workplacewww.futureworkplace.com “Kids Lend A Digital Hand: High School Students Join Account Teams” WSJ Build Age Diversity Into Work Teams

31. ©2012 Future Workplacewww.futureworkplace.com Take A Business Approach To Generational Understanding PLANDOACT Business Case – Why Care About The Generations? % Millennials In Emerging Markets & Key Functions inside company Phased Retirement Of Boomers % Millennials in current/future customer base

32. ©2012 Future Workplacewww.futureworkplace.com Focus Research On Future Workforce Needs PLANDOACT What key drivers can you alter to better attract, develop & engage the future workforce we need to meet business goals? Talent Acquisition Performance Management Employee Development Employer Brand Work Space

33. ©2012 Future Workplacewww.futureworkplace.com Possible Next Steps PLANDOACT Employee ResearchRecruitmentLeadership Development Performance Management Job Aids/Tools/Communities/Informal Learning & Mentoring Can Your Company Pilot Generational Understanding In One Of The Following…

34. ©2012 Future Workplacewww.futureworkplace.com Question: Ask Yourself & Share In Question Box: Reflect On One Thing Your Company Can Do To Alter the Way it Recruits, Develops and Engages With Each of the Generations?

35. ©2012 Future Workplacewww.futureworkplace.com Coming In First Quarter 2013! Building Generational IQ Progam Facilitators: Jeanne Meister & Dr. Karl Kapp, Author of Gamification Of Learning Program Design : Blended Format –Access Gaming Platform Prior To Program Take What Is Your Generational IQ Quiz? Watch Relevant Videos & Read Case Studies –Participate In Full Day Program With Multiple Generation Team –Receive Generational Toolkit Post Workshop –Email Today Your Interest: info@futureworkplace.cominfo@futureworkplace.com

36. ©2012 Future Workplacewww.futureworkplace.com Building Your Generational IQ Training Program Pre-Work: “What is Your Generational IQ?” Gamified exercises Workshop –You Should Know This About My Generation… –The Why Behind Building Generational Intelligence – Case Study: Business Value of Multiple Generational Understanding –The Impact Of Talent Management On Leading A Generationally Diverse Workforce –Action Plan Development and Presentation –Post Workshop Podcasts

37. ©2012 Future Workplacewww.futureworkplace.com Join Us For The Upcoming Social Learning Bootcamp Social Learning Bootcamp Where: Georgetown University Conference Center Date: March 7-8, 2013 iPad Mini: Receive a FREE iPad Mini as part of Registration & Use It During Class/Bring It Home! Register: www.sociallearningbootcamp.com

38. ©2012 Future Workplacewww.futureworkplace.com Reflect: Why Understanding A Multiple Generation Workforce Is A Business Issue For Your Organization Jeanne Meister, jeanne@futureworkplace.comjeanne@futureworkplace.com DM: @jcmeister futureworkplace.com 2020workplace.com/blog facebook.com/the2020workplace sociallearningbootcamp.com sociallearningbootcamp.com Interested in Learning More About: Building Your Generational IQ Receive Multiple Generations @ Work Infographic? Email Us: info@futureworkplace.cominfo@futureworkplace.com