1. Operations Management - Problems Students cannot play HW Requirements Self-RegistrationSW requirements Upload by Paris SW Capacity Internet connection

2. Self-Registration How to check it: 1) 2) Did you receive the confirmation e-mail? -Check “My account” to be sure that the e-mail provided is correct. -Check your Inbox and check your e-mail account works by sending and/or receiving an e-mail. 3) Moreover, the first access needs to be done thorugh the link used to sign up (provided by the instructor). If 1), 2), and 3) are ok, the problem could be the validation of the account by Paris McGraw Hill Education. Solution: Just wait for it.

3. Check if your PC has the HW requirements needed: Windows OS (AT LEAST): Control Panel  System and Security  System Memory: 1GB System Memory Processor: 2 GHz Duel-Core Processor Video: 256MB graphics card or decent integrated graphics chip (Intel GMA 4500) that shares RAM. Hard Disk Space: 500MB free  http://windows.microsoft.com/en-us/windows-vista/view-the- amount-of-free-space-on-your-hard-disk http://windows.microsoft.com/en-us/windows-vista/view-the- amount-of-free-space-on-your-hard-disk Mac OSX (AT LEAST): Processor: Intel Core 2 Duo (PowerPC not supported) RAM: 1GB System Memory Video Memory: 256MB graphics card. HW Requirements

4. Check if your PC has the following SW requirements:  Windows Vista, 7, 8  https://support.microsoft.com/en-us/kb/827218/ithttps://support.microsoft.com/en-us/kb/827218/it  Mac OSX 10.6+ (Snow Leopard) or later (the same path for HW requirements)  Linux Ubuntu 12+ For Windows OS: Direct X: DirectX 9.0c  https://www.microsoft.com/it-it/download/details.aspx?id=34429https://www.microsoft.com/it-it/download/details.aspx?id=34429 Internet Browser: Chrome, Firefox or Internet Explorer 8+ (32-bit browser; 64-bit browser will not work). Check your version  http://www.computerhope.com/issues/ch001329.htm Check Safari version  http://whatversion.net/safari/C http://www.computerhope.com/issues/ch001329.htmhttp://whatversion.net/safari/ Google Chorme 32bit: http://www.downloadx64.com/google-chrome-32-bit/ Windows & MAC: Sandstone (latest version)  http://www.mhpractice.com/support (on the right)http://www.mhpractice.com/support Browser: Must be WebGL-compatible. Chrome 31+ Firefox 35+ Internet Explorer 11+ iOS Safari 8.3+* SW Requirements

5. In order to be able to run the software it is needed that your browser has WebGL set to ‘enabled’, please check if WebGL works here  https://get.webgl.org Other checks: Adding mhpractice.com to the trusted sites on Internet Explorer http://windows.microsoft.com/en-us/windows/security-zones-adding-removing-websites#1TC=windows-7 Adding mhpractice.com to the trusted sites on Google Chrome https://productforums.google.com/forum/#!topic/chrome/BLOivjDTTW0 Make WebGL able on Safari: Click on the button “Safari” on the top of the browser, then  Preferences  WebGL (the same path for pop-up) Make pop-up able on Safari: https://www.youtube.com/watch?v=tRdcaM5UAgQ Make WebGL able to operate on your browser: https://support.daqri.com/support/solutions/articles/1000158110-how-to-enable-webgl-in-your-browser https://www.udacity.com/wiki/cs291/enabling-webgl OpenGL problems with Widnows system: it depends on the driver associated with the graphic card. Check here the latest version of your drivers  https://www.opengl.org/wiki/Getting_Startedhttps://www.opengl.org/wiki/Getting_Started OpenGL updates are included as part of Mac OS X system updates. To obtain the latest OpenGL on Mac OS X, users should upgrade to the latest OS release, which can be found at Apple.com.Apple.com. If WebGl doesn’t work yet, try to Download the browser Mozilla Firefox, it WORKS! Moreover, please check the settings of your antivirus (e.g. sometimes AVAST Antivirus doesn’t permit the access to mhpractice server). SW Requirements (2)