1. Managing Money Workshop The National Autistic Society AGM - 13.11.10

2. Structure of the workshop Introductions – Dave and the other people in the group will introduce themselves. Demonstration of the National Autistic Society’s Managing Money website. An activity and discussion about scams and scam emails Question and answer session. Take your personal copy of the Managing Money workbook and any moneymadeclear guides you want. Session end.

3. Introductions 1.Dave will introduce himself and the session 2. You will introduce yourselves. Please tell the group: ~ Your name ~ Describe one problem that you have experienced in managing money

4. Demonstration of the Managing Money website www.managingmoney.org.uk

5. An activity and discussion about scam emails Scams are a way of either tricking you into giving away money or a way of someone stealing money from you. If you have money stolen from you or give money away as part of a scam, it can be very difficult to get the money back. Scam emails are very common and there are many different types of scam emails.

6. Some examples of scam emails Examples: Emails that invite you to click on an attachment can secretly install malicious software and record your passwords (known as trojans) Emails that look like they are from your bank asking you to click on a link and update your passwords (known as phishing) Emails that say you have money stuck in an account abroad, asking for your bank details Emails asking you to help someone abroad who has money that they cannot access, asking for you to give your bank and identity details

7. Scam email activity Sometimes your bank may genuinely email you, so how can you identify a fake email from a real one? In your groups, look at each laminated email. Decide if each email is fake or genuine and decide what was it about the email that made you think it was genuine or fake?

8. How to spot a scam email Look at the source of the email at the top of the page. Check the address is actually from your bank or the company you are expecting an email from, not a personal email address. Web/email addresses in scam emails can appear genuine but may not be. To find out, hover over the web/email address (but do not click on it) and you should see exactly where the email has come from. The string of numbers below looks nothing like the company’s web address.

9. How to spot a scam email Check that the source email address or link within the email does not just resemble the name of a well-known company and has been slightly altered. For example, the address "www.microsoft.com" could appear instead as: ‘’www.micosoft.com’’. Phrases such as "Verify your account’’, "You have won the lottery“ or "If you don't respond within 48 hours, your account will be closed" are all commonly used in scam emails. The email might contain official looking logos but the images might look slightly blurry or pixilated.

10. Tips for avoiding scams and keeping your money safe Never respond to emails that ask for personal information or bank details. If you think that your bank are trying to contact you ignore any emails that you receive, call the bank or log onto your online banking yourself. If possible use an up-to-date browser, they are more secure than older versions. Make sure your computer has anti-virus and anti-spyware software and a firewall. Block spam email.

11. Tips for avoiding scams and keeping your money safe Keep your computer up to date – you can download updates to the operating system from the manufacturer (e.g. Microsoft). Never tell anyone your PIN numbers, passwords or online ID. Never write your PIN numbers or passwords down. If you are asked to give your mothers maiden name for a security password, give a fake one which can help to prevent someone for stealing your identity. Change your passwords regularly and try not to use a mixture of numbers and letters.

12. Tips for avoiding scams and keeping your money safe If you are using a shared computer make sure you log off properly from your online banking service. If you have wireless broadband, use the password feature to block other people from using your service. If you think you have received a phishing email report it by forwarding it to ports@banksafeonline.org.uk.ports@banksafeonline.org.uk If you think you have been tricked into revealing your security details to fraudsters, tell your bank straight away.

13. Question and answers At the beginning of the session we asked you to describe one problem that you had experienced with managing money. Now is your opportunity to ask any questions about have about that problem or other questions you have about managing money. We will try and answer your questions but you may also find the answer on the Managing Money website (www.managingmoney.org.uk) or in the Managing Money workbook. If not please email financial.capability@nas.org.uk and we will try and answer your question via email.www.managingmoney.org.ukfinancial.capability@nas.org.uk

14. Managing Money workbook Please take a copy of the Managing Money workbook

15. Moneymadeclear guides