1. Template v7 January 30, 2013 1 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 1 LN: v10.4 Subcontracting with Material Flow in Service Overview Rollout training Campus Course Code: 02_0021040_EEN0449_ELN July 2014 Gerrit Willem Slotman, Senior Business Analyst, gerritwillem.slotman@infor.comgerritwillem.slotman@infor.com

2. Template v7 January 30, 2013 2 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Agenda Why Business value Pain & perspective How Solution Overview Solution Process What (Demo) Solution Details Summary

3. Template v7 January 30, 2013 3 Copyright © 2013. Infor. All Rights Reserved. www.infor.com No tracking of materials sent to subcontractor Cost of subcontractor not linked to total overhaul costs Track customer owned materials at subcontractor not possible Substitute subassembly cannot be used when subcontracted Depot repair & subcontracting with material flow Fully integrated subcontracted solution for both depot repair and field service Less “lost” parts in goods flow to and from subcontractor Full tracking of subcontracting costs Less lead time of service when parts can be interchanged / substituted Business painHow Infor deliversBusiness Value $$

4. Template v7 January 30, 2013 4 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 4 High level Process

5. Template v7 January 30, 2013 5 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Solution Overview – High Level Shop WH-MS Dis- assemble Shop WH-MS Admin WH CH Shop WH-MS Subcontractor Shop WH-MS Shop WH-MS Assemble From Customer To Customer

6. Template v7 January 30, 2013 6 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Purchase order Solution Overview – High Level Work Order 10 Disassemble outgoing subassembly – doors ref act – send material : paint 20 Assemble Subcontractor Paints the doors Sends back the painted doors Admin WH

7. Template v7 January 30, 2013 7 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 7 Detailed Process Overview

8. Template v7 January 30, 2013 8 Copyright © 2013. Infor. All Rights Reserved. www.infor.com What Demo Master Data Reference Activity Item Purchase Data Work Order Outgoing Subassembly Broken/replaced items Service Order Send material to: Customer (Ship-to Address) Location Address Subcontractor

9. Template v7 January 30, 2013 9 Copyright © 2013. Infor. All Rights Reserved. www.infor.com No tracking of materials sent to subcontractor Cost of subcontractor not linked to total overhaul costs Summary: Fully integrated subcontracted solution for both depot repair and field service Less “lost” parts in goods flow to and from subcontractor Full tracking of subcontracting costs Less lead time of service when parts can be interchanged / substituted Business PainSolutionBusiness Value

10. Template v7 January 30, 2013 10 Copyright © 2013. Infor. All Rights Reserved. www.infor.com