1. Improving Service Delivery Dr Christopher Nedin Science, Research & Innovation Division The 1 st Asian Public Governance Forum on Public Innovation 11-12 June 2014 Jakarta, Indonesia

2. Public Sector Innovation Improve the efficiency and effectiveness of services Deliver on citizen expectations Improve the responsiveness to citizens

3. Innovation takes leadership Top down o Courage o Strategic o Support Bottom up o Ideas o Collaboration o Experimentation

4. What’s your Problem? UK Nudge Unit

5. Integration of myGov brand for whole of government services Prominent digital services Expanding the ‘one-stop-shop’ approach to face to face services

6. Drought Bus Mobile offices for regional and remote areas suffering from drought

7. Brisbane 2012 Social Media #qldfloods #TheBigWet

8. QPS Media Unit ✔ @QPSmedia Train services are resuming in parts of Brisbane. Stop walking on the tracks #TheBigWet #qldtraffic#qldtraffic QPS Media Unit ✔ @QPSmedia No homes can be reconnected to electricity until they have been certified as safe by an electrician #TheBigWet #qldtraffic#qldtraffic Information QPS Media Unit ✔ @QPSmedia #mythbuster: Wivenhoe Dam is NOT about to collapse! #TheBigWet #qldtraffic#qldtraffic QPS Media Unit ✔ @QPSmedia #mythbuster: There is currently NO fuel shortage in Brisbane. #TheBigWet #qldtraffic #qldtraffic Mythbusters

9. Jakarta 2013

11. Push

12. % Number of tweets since 2010 as a percentage of all tweets aworldoftweets.frogdesign.com 2014 Top 8 cities by number of posted tweets as a percentage of total tweets Semiocast 2012 %

13. www.innovation.govspace.gov.au

15. Remember You are not alone Copy not duplicate Experiment/pilot/test Dimana ada kemauan, di situ ada jalan.

16. Terima Kasih Dr Christopher Nedin Strategic Policy Division Department of Industry Australian Government christopher.nedin@industry.gov.au www.innovation.govspace.gov.au