1. Destin, Florida April 14, 2010

2. Presentations 9:15 am – 10:15 am State Issues (Wink) E911 Board Report E911 Board Grant Update Legislative Update State E911 Plan Update Federal Grant Update 10:30 am – 10:45 am LSATF video - police interaction with people with disabilities 10:45 am – 11:15 am 911 Resources 11:15 am – 11:45 am Emergency Call Tracking (Neal Johnsen – Direct Technology) 1:00 pm – 2:00 pm NG/Cyber Security (Donald Nagle - L.R. Kimball) 2:00 pm – 2:15 pm Vendor Updates 2:30 pm – 3:30 pm Managing Failures in the PSAP: A View From Inside the Events (Keith Godwin - Alachua County) 3:30 pm – 4:45 pm County Updates & Forum 4:45 pm – 5:00 pm Coordinator Business and Future Meetings 911 presentations will be posted on the DMS website.

3. State of Florida E911 Board 2010 Spring Update E911 Board Information http://florida911.myflorida.com

4. E911 Board Membership Chair--John C. Ford, Department of Management Services, Division of Telecommunications 4 Industry Representatives - James "Jim" Smith II, CenturyLink; Andrew "Andy" Feeney, at&t; Marilyn Haroutunian, Tracfone and William "Bill" Reid, Verizon 4 County 911 Coordinators - Deborah "Debbie" Caruthers, Orange County (large county); Carolyn Dill-Collier, St- Lucie County (medium county); Kim Paxton, Putnam County (rural county) and Charles "Chuck" Freeman, Pinellas County (at-large representative)

5. E911 Board Support State of Florida Department of Management Services Division of Telecommunications, Public Safety 4030 Esplanade Way, Suite 160 Tallahassee, FL 32399-0950 Special Support Services Contacts John Ford, Chairman, E911 Board (850) 921-2334 john.ford@dms.myflorida.comjohn.ford@dms.myflorida.com Ryan Butler, Manager (850) 922-2090 ryan.butler@dms.myflorida.comryan.butler@dms.myflorida.com Penney Taylor, Administrative (850) 414-9636 penney.taylor@dms.myflorida.compenney.taylor@dms.myflorida.com Kimberly Bickley, Administrative (850) 922-7445 kimberly.bickley@dms.myflorida.comkimberly.bickley@dms.myflorida.com Kent Raheb, Technical (850) 922-7417 kent.raheb@dms.myflorida.comkent.raheb@dms.myflorida.com Fax: 850. 488.9837 State 911 Website: http://florida911.myflorida.comhttp://florida911.myflorida.com

6. E911 Fee Allocation Percentages Wireless Current: Counties - 67% Wireless Service Providers - 30% Rural Counties - 2% Administration – 1% Nonwireless Current: Counties - 97% Rural Counties - 2% Administration – 1%

7. E911 Revenue Allocation Flowchart

8. E911 Board Financials Fiscal Year 2008-2009* Beginning Balance Fee Revenues & Income County Allocation E911 State County Grant Allocation Rural County Allocation Provider Reimbursement Board Operations/Administration End of Year: *Compiled $ 38,162,751 $ 129,713,172 $ 106,177,756 $ 25,000,000 $ 3,280,009 $ 14,639,354 $ 1,076,199 $ 17,702,605

9. E911 Board Financials Fiscal Year 2009-2010* Beginning Balance Fee Revenues & Income County Allocation Rural County Allocation Provider Reimbursement Board Operations/Administration Current Year: *Compiled December 31, 2009 $ 17,702,605 $ 63,228,265 $ 49,266,519 $ 2,065,607 $ 3,831,263 $ 389,263 $ 25,378,190

10. E911 Board Financials Calendar Year 2009* Beginning Balance Fee Revenues & Income County Allocation E911 State County Grant Allocation Rural County Allocation Provider Reimbursement Board Operations/Administration Current End of Year: *Cash $ 52,739,498 $ 127,421,107 $ 109,593,763 $ 13,000,000 $ 3,305,471 $ 15,421,755 $ 933,645 $ 37,905,971

11. E911 Trust Fund Projection ** Cash Basis

12. Wireless E911 Fee Revenue Reported

13. LEC E911 Fee Revenue Reported

14. VoIP E911 Fee Revenue Reported

15. E911 Board 2009 Annual Report County Information (2008-2009) E911 Calls = 14,040,490  Rural Counties = 30 Total County Expenditures = $184,793,977/yr.  Total Subscribers Fee Revenue = $ 103,998,615  % 911 Fee & E911 Board Assistance (Interest and R. C. Grants) of Total 911 Expenses = 61% 

16. E911 Board Disbursement Diagram

17. E911 State Grant Program Status Report 2010 The E911 Board State Grant Program totaled $50,000,000. The State Grant Program has 66 active applications for a total $45,956,528 of which $14,295,009 have been spent. $31,797,035 remaining to be spent. Ten closed grants and 17 grants awaiting final documental and/or interest return.

18. Future E911 State Grant Program Possibilities Currently the E911 Board is discussing a possible 2010-2011 State Grant Program. The program is contingent on E911 Board Action, 2010 Legislative Action, 2010-2011 Spending Authority.

19. E911 Rural Grant Program Status Report 2010 The Rural Grant Program has 59 active applications for a total $4,322,130 of which $1,438,400 have been spent. $2,887,888 remaining to be spent not including the Spring 2010 program awards. 19 grants awaiting final documental and/or interest return.

20. Rural County Grant Program Spring 2010 The E911 Board received 37 applications from 18 counties for a total grant request of $1,077,072.61. The E911 Board approved $711,506.19 at the March 2010 meeting. Only priorities one and two were awarded. Not all grants applications are able to funded due to funding limitations, remaining grant applications were tabled while the E911 Board reviews the Rural County funding and to determine if additional funds are available.

21. E911 Board Grant – Equipment Assistance

22. E911 Rural County Application & Rules Grant application package includes the terms and conditions for the grants. Changes - Detail & define the grant program priorities, rules and requirements Return funds if grant project is not under contract within the one year implementation period, unless the Board authorizes an extension (Show Good Cause). Maximum implementation period (one additional year if E911 Board approved), return remaining funds if not complete within two year period. County may seek petition of waiver. E911 Board will submit a letter to the County Board of County Commissioners of a grant whose closeout documentation is not completed on time. Requires additional form providing quarterly progress update. Grant awards will be withheld for failure to submit final documentation and closeout project. Disallow grant if not resolved prior to specified award date.

23. E911 Grant Programs Florida Single Audit Act Florida Single Audit Act - state audit and accountability requirements for state financial assistance provided to counties Rural County Grants – Single Audit Act - CSFA – 72.001 E911 State Grants – Single Audit Act - CSFA – 72.002 E911 Emergency Grants – (Development) https://apps.fldfs.com/fsaa/searchCompliance.aspx Special attention to Items 5, 6, & 7 Provide the E911 Board staff a copy of the County annual audit Review the financial reporting package, including the management letter and corrective action plan, to identify audit findings and recommendations that affect state financial.

24. Grant Report Submissions To assure processing of Reports and Change Requests, have the information submitted at least a week prior to the Board Meetings. A new email address has been established for submitting your Grant Quarterly Reports, Change Requests and the Final Reports and Documentation. The address is : E911Board-ElectronicGrantReports@dms.myflorida.com Used for the grant paperwork being submitted to the E911 Board.

25. Refunds & Returns Please do not send any funds or checks to the E911 Board Staff. Please send any excess funds, grant reimbursement and interest checks to: Address:Florida E911 Board Post Office Box 7117 Tallahassee, Florida 32314

26. County Issues March 2010, Quarterly Reports are due for the January – March 2010 reporting period and need to be submitted on time. On-time submission prevents the need for a letter to the Board of County Commission and State Auditor General audit criticism. Time Extension and Change Requests are reviewed by the E911 Board on a quarterly basis unless the is an emergency need. Change requests are needed for scope changes, time extensions and utilization of interest. E911 Board approval should be obtained prior to implementation or use of funding. Final Documentation (copy of invoices and payments [checks]) needs to be submitted on time to prevent the need for a letter to the Board of County Commission and State Auditor General audit criticism. If you have a grant application or change request pending Board action, recommend that you attend the meeting, either in person or by voice bridge.

27. County Issues Continued Board requests County assistance in identifying wireless and nonwireless service providers doing business in Florida Sources ALI Bid Information Yellow Pages Advertisements Newspaper Company Contacts

28. Audit Issues The Auditor General is conducting the audit of the E911 Board for FY 07/2008 - 06/2009. The Auditor General has conducted the audit of the E911 Board for FY 07/2007 - 06/2008. Last Report Number: 2009-2102009-210 Report Title: Department of Management Services – Emergency Communications Number E911 System Fund - Operational Audit Release Date: 06/19/2009 Located @ http://www.myflorida.com/audgen/pages/list0809page.htm http://www.myflorida.com/audgen/pages/list0809page.htm

29. E911 Board Rules 60FF-5.001: Requirements for Sworn Invoices Submitted by or on Behalf of Wireless Service Providers (Effective 12/20/09) 60FF-5.001 60FF-5.002: Rural County Grants (Effective 4/15/10) 60FF-5.002 60FF-5.003: E911 State Grant Program (Effective 12/07/2008) 60FF-5.003 60FF-5.004: Requirements for Fee Remittance Submitted by or on Behalf of Wireless and Non-wireless Service Providers (Notice Published 03/19/10) 60FF-5.004 60FF-5.005: Emergency Grants (Effective 10/19/09) 60FF-5.005 60FF-5.006: Carry forward and Excess Cost Recovery (Effective 10/6/09) 60FF-5.006

30. E911 Board Fee Issues Wireless Fee Remittance Hearings (Awaiting Potential Legislative Changes) Draft Rule and Statement of Estimated Regulatory Costs (published for review and comment) E911 Board Legislative Task Force – legislative changes prepaid issues Nonwireless VoIP remittances Board Spending Authority

31. Issues of Concern Text Messaging – Marion County Petition Board Opinion on Expenditures – (No new additions) NG911 Issues FCC E911 Location Accuracy Order - Docket 07- 114 Audit Issues E911 Board Fee Remittance Database

32. 2009 E911 Board Annual Report

33. State of Florida Department of Management Services Division of Telecommunications Bureau of Public Safety Statewide 911 Coordination Section 2010 Fall Update Information http://florida911.myflorida.com

34. Florida E911 Website http://florida911.myflorida.com/http://florida911.myflorida.com/

35. DMS Current Issues State 911 Plan Developed rule for the State 911 Plan Workshop being planned Work with County Coordinators on update of County Plans – Chapter 9 911 Database for State Government Department of Management Services is working on updating the 911 database.

36. Coordinator List Serve 911 Coordinator List Serve Hosted by DMS – opt in notification. To opt-in send an email to: florida911-subscribe@listserv.myflorida.com After you have been added to the listserv, post a message to all the list members, send email to: florida911@listserv.myflorida.com

37. Current Projects Call Taker Training Sub-committee work on development of Web based call taker training. Hosted by DMS (pending) NG-911 State Plan Update Sub-committee working on development of NG-911 Section for State 911 Plan. Ira Pyles Frank Kirk Bruce ThorburnTim Gundlach Ron HattonSilvia Diaz Chuck FreemanEd Gonzalez Susan LukeSteve Fullerton

38. Routing Projects Updates North Florida Pilot Routing Project Circuits Installed, Tested, Transferring Calls. Completed E911 Net User Agreement Okaloosa/Walton (CenturyLink) E911 Board Funded Lake/Orange (CenturyLink) E911 Board Funded Martin/St. Lucie (Intrado) E911 Board Funded

39. NG-911 Projects & Equipment – County Status

40. Potential 2010 Legislative E911 Issues Consolidation of Public Safety Answering Points Increase Authorized Expenditures of E911 Fees Computer Aided Dispatch (CAD) Funding Dispatcher Training and Certification Funding Call taker and supervisor salaries covered entirely, if County E911 funds are available. Technical position added for counties that maintain their own E911 system (hardware, software, data). E911 Fee Remittance Issues Prepaid, T1/PRI standardization, VoIP issues Private Switch Automatic Location Information (F.S. 365.175) Increase Carry Forward Funding to 30% – Modify reporting period to County Fiscal Year Increase E911 Board Authority on Grants Cleanup Issues Outdated provisions, modifications for clarification.

41. OPPAGA Review & Survey The Florida Office of Program Policy Analysis and Government Accountability is a research unit of the Florida Legislature OPPAGA report 911 Call Center Training in Florida Varies; Options Exist for Creating Minimum Standards, Report No. 10-12, January 2010 This is the report that was generated from the information the counties provided to OPPAGA on training Provides evaluation and analyses on the performance of state agencies and programs to identify ways to improve services and cut costs. http://www.oppaga.state.fl.us/summary.aspx?reportnum=10-12

42. State Legislative Issues cont. HB 165 - Streamlined Sales and Use Tax Agreement: Revises various provisions of law relating to Streamlined Sales and Use Tax Agreement revising criteria establishing circumstances under which taxes on the sale of a prepaid calling arrangement are due – Not on any committee agenda. SB 204 revising criteria establishing circumstances under which taxes on the sale of a prepaid calling arrangement are due – Not on any committee agenda.

43. State Legislative Issues cont. HB 163 - Prepaid Wireless Telecommunications Service and Senate 1202 - Relating to Prepaid Wireless Telecommunications Service Were favorable in the last committees with new substitute language (both committee substitutes propose delaying prepaid wireless service E911 fee collection until July 1, 2013) (Committee substitutes propose modifying carry forward from 20 to 30 percent)

44. State Legislative Issues cont. House Bill CS/HB 355 - Public Safety Telecommunicators and Senate 0742: Relating to Public Safety Telecommunicators/E911 Were favorable in the last committees with new substitute language (Both committee substitutes propose postponing the mandatory certification date until October 1, 2012 and delaying the effective exam date to October 1, 2012.)

45. State Legislative Issues cont. Senate 1238 General Bill - Review/DMS/Florida Government Accountability Act was approved by the Senate - Bill includes the transfer of certain programs and related trust funds (E911) from the Department of Management Services to other state agencies. House approved with a substitute and it is now in Conference.

46. State Legislative Issues cont.

49. Public Safety Telecommunicators’ Training DRAFT revision of the DOE Public Safety Telecommunicators’ training framework based on comments from the February meeting. Requesting review and input by April 20, 2010 Plan on final revised framework for implementation by July 1, 2010. Suggested changes will be forwarded to their Law and Public Safety work-group group for final vetting. Contact: Xenia Bailey Florida Department of Education Phone--850-245-0663 E-Mail: Xenia.Bailey@fldoe.org@fldoe.org

50. Department of Health (DOH) Bureau of Emergency Medical Services 911 Emergency Dispatcher Program DOH – 911 Emergency Dispatcher Certification Rule 64J-3.001 Certification of 911 Emergency Dispatchers 3/17/2009 64J-3.001 64J-3.002 Public Safety Telecommunication Course Equivalency 10/26/2009 64J-3.002 64J-3.003 Renewal of 911 Emergency Dispatchers Certification 10/26/2009 64J-3.003 Initial Certification Process, Recertification Process and Public Safety Telecommunication Course Equivalency http://www.doh.state.fl.us/DEMO/EMS/dispatchers.html

51. Rule 60FF-6.00 Florida Emergency Communications Number E911 State Plan 60FF-6.001 E911 State Plan Purpose Purpose & Definitions. 60FF-6.002 County E911 Plan Compliance County E911 plan includes 60FF-6.003 E911 State Plan Request for Certification of Compliance Certification & On-site inspections (Waivers or variances) 60FF-6.004 E911 State Plan Administration Rule. Board of County Commissioners and County 911 coordinator 60FF-6.005 E911 State Plan Technical and Operations Rule Public Safety Answering Point & Equipment, Call Taker Position, Operations & Emergency Operations, Security, Maintenance and Testing, Training and Standard Operating Procedures

52. State 911 Plan Issues Plan to alter E911 system; seek prior approval through State 911 office, F.S. 365.171(9) Final plan approval must be obtained prior to the system becoming operational. The existing county plan must be modified to reflect the expansion and changes should be clearly noted. PSAP 911 Trunk Network, a functional diagram, showing the routing of calls from the various central offices and other E911 circuits to the various PSAPs

53. State E911 Plan Issues Management Information System (MIS) The County 911 Coordinator shall analyze MIS and E911 traffic data and determine wireless call routing for PSAP congestion control management E911 Emergency Operations Plan Each county 911 coordinator shall develop an E911 Emergency Operations Plan designed to limit the impact of system failures and expedite the restoration, including provisions for back-up and alternate routing to ensure continuity of operations Standard Operating Procedures The county 911 coordinator shall work closely with PSAP managers, supervisors, public safety providers, and call takers to develop standard operation procedures, updated regularly, for call handling and ADA compliance. Training and Standard Operating Procedures Being reviewed to comply with the pending legislation:

54. Federal Legislative Issues ENHANCE 911 Act of 2004 (PL 108-494) was set to expire on October 1, 2009 – Reauthorization effort NET 911 Act of 2008 (FCC Docket 09-14) Letter to FCC on State funding mechanism including fee and revenue - also amount of fee revenue used for other purposes. National Highway Traffic Safety Administration National 911 Office (Federal grant) Grant Tracking System National NG911 Migration Plan for Congress Available through URL http://www.e-911ico.gov/http://www.e-911ico.gov/

55. Federal Legislative Issues H.R. 3101 Access to emergency services via real-time-text technologies for individuals with disabilities. Establish a Emergency Access and Real-Time Text Advisory Committee to make recommendations to the FCC to assure disability access to 9-1-1 and other emergency communications via real-time-text. Referred to committee - Jun 26, 2009: Referred to the House Committee on Energy and Commerce. H.R. 3682 Require telecom carriers to provide call location information to law enforcement agencies in emergency situations first step in the legislative process – Referred to committees

56. Federal Legislative Issues H.R. 4829 Next Generation 9-1-1 Preservation Act of 2010 Reauthorizes key grants and programs to ensure continued funding for the nation's 6,000 9-1-1 centers and programs. Federal share of the cost of a project eligible for a grant shall not exceed 80 percent Authorized to be appropriated to the Department of Commerce, for the purposes of grants under the program, not more than $250,000,000 for each of the fiscal years 2010 through 2015 Within 90 days after the enactment, the Federal Communications Commission shall issue a public notice seeking comment on the feasibility of requiring MLTS operators to provide a sufficiently precise indication of a 9-1-1 caller’s location, while avoiding the imposition of undue burdens on MLTS manufacturers, providers, and operators. Referred to committee - Mar 11, 2010: Referred to the House Committee on Energy and Commerce.

57. US DOT NG911 Initiative Final product: The Procurement Tool Kit. Guidance for 911 Authorities and PSAP Managers in planning and developing procurement specifications for migrating to NG911. Includes 4 parts: A Self Assessment Tool A Planning Tool A Procurement Tool A Post-Implementation Evaluation Tool. Available at URL: http://www.its.dot.gov/ng911/index.htm under Publications and Presentations link.http://www.its.dot.gov/ng911/index.htm

58. National 911 Technical Assistance Center Purpose Information clearinghouse Technical, operational and policy information available; address frequently asked questions; provide the latest information on new technologies Technical and operational assistance In response to queries from state and local 911 authorities, and PSAPs National 911 profile Database to measure and report on the progress of 911 authorities in enhancing their existing systems

59. ENHANCE 911 Act Grant Program E911 Plan Application Strategic Initiatives Statewide E911 Routing Regional E911 Mapping Statewide E911 Call Taker & 911 Personnel E- Training Regional Enhanced 911 Backup/Training Public Safety Answering Point

60. Carry Forward and Excess Cost Recovery F.S. §365.173(2)(c) A county may carry forward up to 20 percent of the total funds disbursed to the county by the board during a calendar year for expenditures for capital outlay, capital improvements, or equipment replacement, if such expenditures are made for the purposes specified in subparagraphs F.S. § 365.173 (2)(a)1. and 2.; In order to prevent an excess recovery of costs incurred in providing E911 service, a county that receives funds greater than the permissible E911 costs described in F.S. §365.172(9), including the 20 percent carry forward allowance, must return the excess funds to the E911 Board to be allocated under F.S. § 365.172(6)(a). CarryForward_-_Excess_Cost_Recovery_Rule_Form_60FF-5006r_8-31(1).xls

61. Updating of Information

62. Appreciation Coordinator Group Chair Thank you Marc Adler. Coordinator Meeting Thank you Florida NENA Coordinator Training Thank you Florida E911 Board.

63. THANK YOU Concerns? Wink Infinger Statewide 911 Coordinator State of Florida Department of Management Services Division of Telecommunications Public Safety 4030 Esplanade Way, Suite 160D Tallahassee, FL 32399-0950 Tel: 850.921.0041 Fax: 850. 488.9837 e-mail: wink.infinger@dms.myflorida.comwink.infinger@dms.myflorida.com State 911 Website: http://florida911.myflorida.com