1. Certificate in Employability Skills Customer Advisor Day 4 Preparing for an interview

2. Session Objectives By the end of this session you will: 1. describe effective interview techniques 2. prepare for an interview.

3. Interview Preparation Confirm that you will attend. Plan how you will get to the interview. Collect any documents that you need to take with you.

4. Research Find out about the company and the job. Think about any questions you may want to ask the interviewer.

5. More Preparation Plan what clothes you are going to wear. Think about the skills your interviewer will be looking for and how you can prove you have them. Think about the questions you might be asked and how you will reply.

6. 3D CV Interview ‘Who I am’ - an introduction ‘My experience’ - a brief summary of your career to- date and any key highlights. ‘My greatest achievements’ ‘My knowledge and skills’ ‘What does customer service mean to me’ ‘What is important to me’ – a summary of your core values/beliefs and what you are passionate about

7. Certificate in Employability Skills Customer Advisor Day 4 Preparing for an interview