1. 1 Survey Nonresponse Survey Research Laboratory University of Illinois at Chicago www.srl.uic.edu March 16, 2010

2. 2 Survey Research Laboratory Outline I.Unit nonresponse (UN) A.Definition B.Causes C.Impact on data D.Strategies for minimizing E.Correcting for UN F.Reporting issues & UN II.Item nonresponse (IN) A.Definition B.Causes C.Impact on data D.Strategies for minimizing E.Correcting for IN F.Reporting issues & IN

3. 3 Survey Research Laboratory I. Unit nonresponse A. Definition: “Nonresponse occurs when a sampled unit does not respond to the request to be surveyed…” (Groves et al., 2002)  increasing concern, especially in telephone surveys B. Causes of unit nonresponse  noncontact  noncooperation

4. 4 Survey Research Laboratory Failure to contact Non-contact patterns vary by survey mode & across different subgroups  Restricted-access buildings & communities  Telephone numbers connected to answering machines, caller ID...

5. 5 Survey Research Laboratory Percent of Eligible Sample Households by Calls to First Contact, for Five Surveys (Groves, 2001)

6. 6 Survey Research Laboratory Failure to gain cooperation (refusals) Survey requests commonly misclassifed Repeated callbacks distinguish surveys

7. 7 Survey Research Laboratory Evidence that survey requests are misclassified Refusals made quickly (<30 seconds) Many refusers reconsider later Persons apparently focus on a small number of factors when making the decision.

8. 8 Survey Research Laboratory Factors typically considered by respondents Burden Saliency (topic importance) Incentive Authority of sponsor

9. 9 Survey Research Laboratory Implications Many different reasons for refusals No single introduction may be suitable for all Interviewers must tailor introductions  information from initial refusal or contact attempt

10. 10 Survey Research Laboratory C. Impact of UN on data UN will results in nonresponse bias to the extent that respondents & nonrespondents differ on variables of interest  types of nonresponse bias representativeness data quality distribution of responses  strategies for estimating nonresponse bias number of calls or refusal conversions & data data from studies with different response rates using census data to compare respondents & nonrespondents

11. 11 Survey Research Laboratory Nonresponse bias as function of response rate (t R )

12. 12 Survey Research Laboratory Empirical research in general finds no response rate effect Keeter et al. (2000) Curtin, Presser and Singer (2000) Merkle and Edelman (2002)

13. 13 Survey Research Laboratory Example of no relationship between nonresponse & measurement error From Merkle, D.M., & Edelman, M. (2002). Nonresponse in exit polls: A comprehensive analysis. In Groves, R.M., Dillman, D.A., Eltinge, J.L., & Little, R.J.A. (Eds.), Survey nonresponse (pp. 243-257). New York: Wiley.

14. 14 Survey Research Laboratory D. Strategies for reducing UN Mode Increase benefits  Incentives  Convince potential respondents of importance introduction publicity trusted source or sponsor Reduce perceived burden Initial contact before interview (advance letter) Persistence:  refusal conversions  follow-ups  change societal perceptions  mode changes  interviewer changes

15. 15 Survey Research Laboratory E. Correcting for UN Post data-collection weighting Assumptions  respondents & nonrespondents in a particular category (e.g,. African Americans) are interchangeable  known population parameters of relevant characteristics

16. 16 Survey Research Laboratory F. Reporting issues and UN Standards can be found at www.aapor.org Disposition codes  Known eligible Completes Refusals  Known ineligible Businesses Disconnected numbers  Unknown eligibility Ring, no answers Always busy

17. 17 Survey Research Laboratory AAPOR response rates Denominator NumeratorKnown Eligible Known Eligible + Unknown Eligibility Known Eligible + e(Unknown Eligibility) CompletesLowest Completes + Partials Highest

18. 18 Survey Research Laboratory Reporting of response rates AAPOR standards Examination of reporting in recent journal articles done by Johnson and Owens (2003) AAPOR paper

19. 19 Survey Research Laboratory Journal article audit Sample of 95 papers selected from same set of 18 journals Published January 2000 or more recent Unit of analysis = individual Noninstitutional population Reporting primary survey data (no secondary analyses)

20. 20 Survey Research Laboratory Journals Health science journals Amer J Psychiatry Amer Jour Preventive Medicine Amer J Public Health Annals of Epidemiology JAMA J Studies on Alcohol Medical Care Preventive Medicine Substance Use & Misuse Social science journals Amer J Community Psychology Amer J Political Science Amer Political Science Review International J Public Opinion Research J Community Psychology J Health & Soc Behavior Public Administration Review Public Opinion Quarterly Social Forces

21. 21 Survey Research Laboratory Disclosure typology 1.Report no information (5.3%) 2.Report other information only (23.2%) 3.Report non-AAPOR response rate (26.3%) 4.Report AAPOR-consistent response rate (24.2%) 5.Report summary of sample dispositions (21.1%)

22. 22 Survey Research Laboratory Disclosure typology II Mail surveys are most likely to provide AAPOR response rate and/or full sample disposition information (88%). Telephone, face-to-face surveys are most likely to provide response rate information (44% and 43%). p <.001

23. 23 Survey Research Laboratory Other observations Some argue that “no definitive formula for response rate estimates exists” No papers underestimate response rates Many appear to be overestimating response rates

24. 24 Survey Research Laboratory II. Item nonresponse A. Definition: When a given unit does not provide a substantive response to a particular question.  Sometimes called “missing data” B.Causes of IN  ability to provide information  willingness to provide information  privacy and anonymity concerns

25. 25 Survey Research Laboratory C. Impact of IN on data IN introduces nonresponse bias if it is associated with key variables Examine associations between IN & key variables  representativeness (demographics)  other substantive variables

26. 26 Survey Research Laboratory D. Strategies for minimizing IN reassurance of anonymity follow-up question(s) sometimes ask for less specific information (e.g., income)

27. 27 Survey Research Laboratory E. Correcting for IN dropping variables dropping observations pairwise deletion imputation of values for missing data person mean substitution (scales) item mean substitution impact on central tendency

28. 28 Survey Research Laboratory F. Reporting issues and IN Steps to deal with IN should be reported If a correction strategy is used, the impact of that strategy should be reported (comparison of analysis with & without correction strategy)

29. 29 Survey Research Laboratory Summary Ideally, reduce nonresponse Correct for nonresponse Distinction between nonresponse & nonresponse bias Test for nonresponse bias Report nonresponse issues & correction strategies