1. Group B: Co-ordination of customer protection 15/03/2016

2. Relationship between the telecoms regulator and the central bank Continuous form of communication: Memorandum of understanding between the two entities. Joint forum to facilitate understanding. Representatives from each side of the two industries could participate with the telecommunications regulator and central bank forum.

3. What role should the CB play in supporting the development of the sector and avoiding over-regulation? Central Bank should set sufficient but reasonable controls Definition of mode of identification: setting the tiers of identification and transaction limits (including for cross- border transactions) depending on person, business or government entity Improve sharing of user information to avoid duplication of ID verification between the telecoms and Mobile Money service and to facilitate mobile registration.

4. Interoperability – competition and customer service Interoperability is a desirable goal. It should be mandated when practical. It might happen anyway. It should be market led (as in East Africa) – unless there is a dominant player. Operators must make a profit; for a certain amount of time, operators should be able to operate an exclusive system. You have to make the sector profitable. Even the alternative channels of banks are not interoperable in some countries.

5. Other conclusions Operators need to be consulted and on board, throughout the reform process, as the ultimate objective is buy-in. Or you risk destroying the market.