1. Integrated Care Condolence Teams for Missing, Injured or Deceased Integrated Care Condolence Team Fundamentals

2. OVERVIEW Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 2

3. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 3 Welcome to the Integrated Care Condolence Team Fundamentals training!

4. Introductions Your name Your role Your expectations from this training Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 4

5. Objectives Explain the overall function and purpose of the ICCT team, as well as the ICCT’s approach in working to meet the needs of our clients and their families. Identify the ICCT roles and their responsibilities. Successfully execute the ICCT Standards and Procedures by using all available resources and job tools. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 5

6. Objectives (continued) Explain the importance of partnering with community organizations and working with the Community Partnerships staff. Recognize the stresses that you as a responder face, and follow the necessary steps and tips to ensure your overall well-being before, during and after deployment. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 6

7. Integrated Care Condolence Team Consists of staff from multiple functions. Provides an array of services to families whose loved one is missing, injured or deceased. Is designed as a follow-up after an event— providing support and resources at a later time and place. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 7

8. A Team Approach Our teams: Consist of a minimum of two members—most teams have only two or three members. Provide comprehensive services in one visit. Include responders from various disciplines to address families’ specific concerns all at one time. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 8

9. Confidentiality Treat client information as confidential. Avoid divulging details to anyone who does not need to know such information. Do not disclose information outside of the team. Disclose information only on a “business need to know” basis. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 9

10. ROLES, RESPONSIBILITIES AND AUTHORITIES Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 10

11. ICCT Roles and Responsibilities Integrated Care Condolence Team Coordinator Integrated Care Condolence Team Lead The Integrated Care Condolence Team Member National Headquarters Liaison Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 11

12. Recruitment and Training Casework and Recovery Planning (CC) Disaster Health Services (DHS) Disaster Mental Health (DMH) Disaster Spiritual Care (DSC) Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 12

13. Team Member Competencies The ability to work collaboratively with responders from other functions. Understanding the basic elements of grief processes. Familiarity with principles of cultural competence. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 13

14. Team Member Competencies (continued) Comfort when working with families from other cultures. Knowledge of current casework procedures, including knowledge of CAS 2.0 and procedures related to Client Assistance Cards. Being fully trained in their respective functions. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 14

15. Required Trainings Complete prior to deployment: Integrated Care Condolence Team Fundamentals Casework and Recovery Planning Fundamentals Psychological First Aid When assigned to an ICCT, team members complete the Orientation to the Integrated Care Condolence Team on the Disaster Relief Operation. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 15

16. Deployment of ICCTs ICCTs are requested in: Local or Regional Responses Mass Casualty and Large Disaster Operations Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 16

17. INTEGRATED CARE CONDOLENCE TEAM PROCEDURES Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 17

18. ICCT Procedures Procedures for service delivery are the same in all responses. Team members must follow the guidance of their respective functions, and the procedures specific to ICCT service delivery. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 18

19. ICCT Visits Provide practical assistance to meet basic immediate needs. Connect clients to resources. Help provide a systematic planning process to support recovery. Promote resilience. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 19

20. Preparing for ICCT Visits A list of families is created. Teams and Team Leads are identified. Arrangements are made to visit families. Teams are finalized and meet to discuss meeting plans. Documentation is prepared and client information is gathered. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 20

21. Conducting ICCT Visits Main Objective: Support the Family! Express condolences and introduce the team. Allow the family time to describe their experience, and listen for disaster-related needs. Explain the types of support and services that may be available. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 21

22. During the ICCT Visit Assess the needs of the family. Ask the family about other needs as the case warrants. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 22

23. Closing the ICCT Visit Schedule follow-up call or meeting to: – verify that identified needs have been addressed. – provide additional information/support. Provide family with contact information for a designated follow-up contact. Express condolences again. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 23

24. After the ICCT Visit Follow-up with the client is conducted. Appropriate documentation is completed. The team meets to discuss the visit. Documentation that includes confidential health or mental health information is submitted to the DHS Lead for storage. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 24

25. Activity 1 Scenario: Tornado – Parent and Children Deceased Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 25

26. Activity 2 Scenario: Disaster Action Team (DAT) Call w/Fatality Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 26

27. Activity 3 Scenario: DAT Call with One Death Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 27

28. Supporting Injured Clients and their Families If the client is hospitalized, the ICCT should contact the hospital social worker, chaplain or medical personnel to prevent duplication of services and ensure effective collaboration. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 28

29. Activity 4 Scenario: Hospitalized Client Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 29

30. Supporting Families Whose Loved One is Missing It is crucial to pay attention to the family’s emotional and spiritual needs. Direct client assistance, health care and emotional support may be needed in these circumstances. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 30

31. Activity 5 Scenario: Several Deceased and Missing with a Lead Role Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 31

32. Team Transitions A team member is being re-assigned to another team. A team member is leaving the ICCT assignment and returning to regular function duties. A new team member is joining the team. A disaster operation must transition to a local response. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 32

33. Activity 6 Scenario: Coordinator Role for a Large Event Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 33

34. WORKING WITH COMMUNITY PARTNERS Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 34

35. Relationships with Community Partners We partner with community organizations to: Meet disaster-related needs of clients. Ensure a wide variety of services is provided to the greatest number of clients. Attend to cultural and ethnic needs for appropriate referrals. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 35

36. Working with the Community Partnerships Staff Work to establish relationships prior to disaster. Work with staff during or after an event to identify additional resources, and to request assistance/support from pre-established partners. Communicate clearly and collaborate fully with the Community Partnership staff. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 36

37. Available Resources Knowing the partners before disasters occur makes it much easier to determine and offer resources to clients. Local chapters who develop a resource book make the referral process easier, especially for team members that are not locally based. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 37

38. STAFF CARE RESPONSIBILITIES Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 38

39. Staff Care Responsibilities In order to provide effective care to clients and their families, team members must: Be healthy—physically, emotionally and spiritually. Should care for themselves and each other. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 39

40. Lead/Coordinator Responsibilities Recognize the stressors that responders face. Support efforts to reduce those stressors. Help prevent compassion fatigue. Model self-care by taking breaks themselves. Make staff care the team’s number one priority. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 40

41. Responder Responsibilities: Pre-Deployment Conduct a personal Inventory using the Pre- Assignment Self-Assessment job tool. Review the Coping with Disaster: Preparing for a Disaster Assignment brochure. Provide your family with the Coping with Disaster: For the Families of Disaster Workers brochure. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 41

42. Responder Responsibilities: During Deployment Strive to be a good team member and assume others are committed to doing their best. Remind yourself of the reason for deployment. Make suggestions for improving the situation instead of criticizing. Watch out for the well-being of other members. Ask for help and take breaks as needed. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 42

43. Responder Responsibilities: Post-Deployment Post-Traumatic Growth: Perspective of personal problems Deep sense of satisfaction Community Spirit Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 43

44. Responder Responsibilities: Post-Deployment Post-Assignment Challenges: Nightmares, dreams, or disturbing memories Emotional numbing; feelings of despair/hopelessness Urges to isolate and detach from others Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 44

45. Responder Responsibilities: Post-Deployment Post-Assignment Challenges (continued): An inability to concentrate Use of ineffective coping strategies Lack of enthusiasm toward relationships, essential job and personal responsibilities Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 45

46. Responder Responsibilities: Post-Deployment If you struggle with post-assignment challenges: Review the Coping with Disaster: Returning Home from a Disaster Assignment brochure. Reach out to the many resources offered by the Red Cross. Refer to the Responder Self-Care Tips job tool. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 46

47. CONCLUSION Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 47

48. Conclusion Take a moment to review the objectives of this training session as well as your expectations of this training. Have your expectations been met? Do you have additional questions? Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 48

49. Your Next Steps Let the Lead at your chapter know that you have taken the class and are willing to be on an ICCT. When deploying, let the deployment team know you are trained and available for an ICCT. Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 49

50. Participant Evaluation Form Complete the Participant Evaluation Form and submit to the Instructor before you leave the training session. Thanks for attending! Integrated Care Condolence Team Fundamentals Copyright ©The American Red Cross Disaster Cycle Services 50