1. BU SPAIN PRESENTS THE CHAMPION OF THE MONTH

2. CARMEN SÁNCHEZ-JÁUREGUI Airlines Sales Director, BU Spain, Portugal & Andorra Airlines Sales Department Working for NH Hotels since 2004

3. Why Carmen?

4. Carmen is the “Airlines-Tetris Queen” BU Spain 2015

5. Successful Crew Re-allocations BU Spain 2015 FROM: 15/11/2015 TO: 01/04/2016 NHC CONSTANZA NH PÓDIUM NH SANVY FROM: 07/009/2015 TO: 01/01/2016 NH PÓDIUM FROM: 15/11/2015 TO: 01/04/2016 HH PRESIDENTE NHC CONSTANZA FROM: 01/01/2016 TO: 31/12/2016 NH SANTS NHC CONSTANZA FROM: 01/06/2015 TO: 31/05/2017 NH SANTS NHC ABASCAL FROM: 01/01/2016 TO: 31/12/2016 NHZURBANO

6. Renewals BU Spain 2015: 3.500.000€ Total Revenue NHC CONSTANZA AIR NOSTRUM NH SANS BARCELONA ALITALIA NH PODIUM DEUTCHE POST NH PODIUM AIR FRANCE NH SANS BARCELONA TAP NH EUROBUILDING LAN CHILE NH BARAJAS TAM AIRLINES NH BARAJAS AIR NOSTRUM NHC VILLA BILBAO BRUSSELS AIRLINES NH MALAGA DELTA Business has been confirm in Collaboration with Airlines Team (Caroliene Gay, Kelly Kortekas, Linda Cortissone, Carla Amado, Christian Pelz, Ingo Geis & Lorena Vergara)

7. 2.500.000€ New incremental revenue BU Spain 2015 NHC CONSTANZA LUFTHANSA NHC CONSTANZA BRITISH AIRWAYS NH ABASCAL LUFTHANSA HESPERIA TOWER LATAM AIRLINES NH EUROBUILDING AMERICAN AIRLINES NHC P. AVILES VOLOTEA NHC. SANTIAGO IBERIA EXPRESS NH C PORTO EVELOP NHC P. AVILES AIR EUROPA NH CENTER LUFTHANSA Business has been confirm in Collaboration with Airlines Team (Caroliene Gay, Kelly Kortekas, Linda Cortissone, Carla Amado, Christian Pelz, Ingo Geis & Lorena Vergara)

9. Reasons why this rellocations & new business is important for NH

10. British Airways Annual Rev: 360.000€ Lufthansa Annual Rev: 490.000€ Alitalia Annual Rev: 310.000 € TAP Annual Rev: 300.000 € More profitable business in NHC Constanza & reallocation in Need hotel BARCELONA NEW BUSINESS REALLOCATION

11. Lufthansa Annual Rev: 840.000€ Alitalia Annual Rev: 200.000 € Increase 22% ADR Crew segment in NHC Abascal & Reallocate less profitable business in NH Zurbano MADRID REALLOCATION ZURBANO NEW BUSINESS

12. Confirm crew business in Need/secondary destinations NH las Artes - Air Europa Anual Rev : 220.000€ NHC Villa Bilbao – Brussels Airlines Annal Rev : 262.000€ Hesperia Bilbao– Lufthansa Anual Rev : 455.000€ NHC Sevilla– Iberia Exp. Anual Rev : 280.000€ NH Center - Lufthansa Anual Rev : 400.000€ NHC Palacio Aviles – Air Europa Anual Rev : 87.000€ NHC Palacio Aviles – Volotea Anual Rev : 87.000€ NHC. Santiago– Ib. Express Anual Rev : 200.000€

13. Airlines Team GLOBAL AIRLINES TEAM BU SPAIN SALES: DC, Airlines Director.. REVENUE: DRM, RRM.. Mk & COMMUNICATION DPTO. FINANCIERO OPERACIONES General Managers Operations Directors & Regional Directors HQ Sales Revenue Legal

14. CARMEN SUCCESS GLOBAL THINKING COMUNICACION SEGMENT KNOWLEDGE TRUST RELATIONSHIP TEAM WORK COMMITMENT PROACTIVITY PASSION

15. Su secreto mejor guardado es…….. El miedo a VOLARRRRRR