1. (PS2.K1)

2. Objective 1.02

3. Objective 1.02 Essential Questions

4. Objective 1.02

5. Objective 1.02 Essential Questions

6. Objective 1.02

7. Objective 1.02 Essential Questions

8. Communication The process of conveying a message, thought, or idea so it is accurately received and understood. The message is said to be effective when the receiver understands the same meaning that the sender was intended to convey.

9. Effective Communication skills Needed to: Secure a job Successfully share feelings, ideas, facts, and opinions Employers expect workers to listen, read, write, and speak accurately. Up-to-date communication skills => Success and advancement in a job Poor Communication skills => Dismissal from your job

10. Effective Communication skills Written Communication The seven C’s of business communication 1. Correctness 2. Completeness 3. Conciseness 4. Clearness 5. Concreteness 6. Courtesy 7. Consideration

11. Correctness At the core of correctness is proper grammar, punctuation, and spelling. However a message may be perfect grammatically and mechanically but still insult or lose a customer. Use the right level of language Check accuracy of facts, figures and words Choose non discriminatory language

12. Completeness Business message is complete when it contains all facts the reader or listener needs for the reaction you desire. As you strive for completeness, keep the following guidelines in mind;  Provide all necessary information  Answer all questions asked  Give something extra when desirable

13. Conciseness  Eliminate wordy expressions  Include only relevant statements Be focused Shorten & avoid long explanations Avoid gushing politeness  Avoid unnecessary repetitions Use short forms the second time Use pronouns

14. Clearness or Clarity Getting the meaning from your head to the head of your reader (accurately) is the purpose of clarity. Of course you know it is not simple; we all carry around our own unique interpretations, ideas, experiences associated with words. Choose short, familiar & conversational words Construct effective sentences and paragraphs

15. Concreteness Communicating concretely means being specific, definite, and vivid rather than vague and general. Often it means using donatives (direct, explicit, often dictionary based) rather than connotative words (ideas or notions suggested by or associated with a word or phrase. Use specific facts and figures Put action into words Choose vivid image building words

16. Courtesy True courtesy involves being aware not only of the perspective of others, but also their feelings. courtesy stems from a sincere you-attitude. Be sincere, tactful, thoughtful and appreciative Omit expressions that hurt, irritate, or insult

17. Consideration Consideration means preparing every message with the message receivers in mind; try to put yourself in their place. Focus on YOU instead of I & WE Show reader benefit & interest Emphasize on positive & pleasant

18. Effective communication skills Written Communication Plagiarism: : the act of using another person's words or ideas without giving credit to that person : the act of plagiarizing something

19. Effective communication skills Written business communication 1. Memorandum – informal, similar to email, within same company 2. Business letter – formal and informative Written for 3 Reasons: 1. Request Letters 2. Good News and Neutral-Message Letters 3. Bad-News Letter

20. Effective communication skills Verbal/Nonverbal Communication Importance of both verbal and nonverbal communication Sign Language Body Language The Seven Universal Facial Expressions of Emotion - FBI Tone of Voice Reaction

21. The Seven Universal Facial Expressions of Emotion

22. Explain the nature of effective communications PS2.K1 Divide students into three groups, and instruct each group to form a circle. Give each group different instructions. a) Group one: The group members can communicate in any way necessary to complete the task. b) Group two: The group members may not speak during the task, but they may use any other form of communication. c) Group three: They must all face away from the circle so they cannot see each other. Additionally, this group may not speak. The groups’ task is to arrange themselves in their circles clockwise by their birthdates (January, February, March, etc.). Allow time for each group to complete the task. Discuss the importance of effective communication in completing the task or barriers that made it difficult to complete the task. Ask students how their responses could apply to school, home, and community situations.

23. 7 “C’S” OF BUSINESS COMMUNICATION PS2.K1 – Complete only if time permits. Correctness in the message helps in building confidence. Clearness makes understanding easier. Conciseness saves time. Completeness brings the desired response. Consideration means understanding of human nature. Concreteness reinforces confidence. Courtesy strengthen relations and builds goodwill. MINI-PROS: With a Partner, you will deconstruct each word by creating a “Mini-Flipbook”. Each word gets a page with (1) the word written or typed out, (2) a visual or picture depicting the word and (3) a sentence written out demonstrating its use in communicating through writing.

24. Interact with others in a way that is honest, fair, helpful & respectful Ethical vs. Unethical Behavior Workplace ethics

25. Interact with others in a way that is honest, fair, helpful & Respectful Ethical vs. Unethical Behavior Personal Ethics

26. Interact with others in a way that is honest, fair, helpful and respectful Treating Others Fairly Gender Sexual Orientation Physical Condition Ethnic Heritage Lifestyle Harassment

27. Choose three students to come to the front of the room. Ask them to simultaneously respond to the question, “What qualities make you a good leader?” Instruct them that the important thing is to keep talking. Stop them after two or three minutes. Tell the group of listeners that they have to decide who they think is the best leader. Ask various students whom they would choose and have them give specific examples based on what they just heard. As listeners give examples, ask the speaker if the information given is correct. If not, have the speaker repeat the information correctly. After several listeners have responded, ask the class members if they had trouble figuring out who would be the best leader and why they had trouble. Discuss the importance of effective listening skills and barriers if effective listening skills are not used. Ask them to identify situations during the class project that effective use of active listening skills will be essential.

28. Positive social skills (e.g., good manners and showing gratitude) Positive Social Skills Positive Attitude Digital etiquette Social networking Etiquette Gossip Professionalism Tact Punctuality Attitudes Positive & Negative Optimists & Pessimists

29. Get along well with others and work effectively with them in groups. Team Work Time Management Cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. http://dictionary.reference.com/browse/team work http://dictionary.reference.com/browse/team work

30. Conflict Resolution Skills Conflict Resolution Process 1. Identify the problem. 2. Identify possible solutions. 3. Evaluate each suggested solution. 4. Pick the best solution. 5. See if the solution is working. 6. If necessary, agree to disagree.

31. Conflict Resolution Skills Communication in Conflict Situations Private locations I-messages a. I feel _________________________________ b. When you _____________________________ c. Because _______________________________ d. And I want ____________________________ Purposes of “I” Messages You can use an “I” message when you have strong feelings, especially when your children’s behavior is not acceptable to you. The benefits of “I” Messages include: helping you to get clearer about your feelings as you communicate them to your children modeling healthy ways of dealing with feelings providing a way for you to express anger without insulting your children or diminishing their self-esteem informing your children of your reaction to their behavior giving your children the opportunity to be responsive to your needs by acting differently, thus helping your children to become less ego-centric as they consider the effect of their behavior on other people opening the doors to honest communication with your children contributing to a healthy relationship, increase in trust and a sense of connection.

32. Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations Appropriate behavior in specific situations i. Courtesy ii. Respecting privacy iii. Appropriate dress iv. Working with supervisors and coworkers v. Punctuality vi. Time management vii. Accountability viii. Motivation ix. Integrity x. Self-discipline xi. Personal code of ethics

33. Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations Demonstrate Self-Control i. Self-control ii. Self-observation iii. Reward technique - Occurs when a behavior (response) is followed by a stimulus that is appetitive or rewarding, increasing the frequency of that behavior.rewarding iv. Extinction - the gradual weakening of a conditioned response that results in the behavior decreasing or disappearing; caused by the lack of any consequence following a behavior.conditioned response v. Alternate behavior - desirable/acceptable behaviors that achieve the same outcome as a less desirable problem behavior. vi. Stimulus control - term used to describe situations in which a behavior is triggered by the presence or absence of some stimulus. For example, if you always eat when you watch TV, your eating behavior is controlled by the stimulus of watching TV. (This can be an important insight to some people.) If you are talkative with your friends but you never speak out in a classroom, your speech behavior is controlled by your social environment.

34. Handling outside pressure on you. Sources of pressure Self-esteem i. Physical ii. Mental iii. Emotional iv. Intellectual Roadblocks in your personal life i. Self-concept ii. Affirmation iii. Visualization

35. Accepting responsibility for your behavior Responsible personal behavior Responsible behavior in the work environment

36. Knowledge about, respect for, openness to and appreciation for all kinds of human diversity. Cultural Sensitivity Diversity Discrimination Prejudice Bias Stereotype

37. Interacting positively with diverse groups of people may contribute to learning and academic achievement. Fairness 公正 Kōsei Japanese Rettferdighet Norwegian Tegwch Welch Google Translate Respect الاحترام Arabic 尊重 Zūnzhòng Chinese Повага povaha Ukranian

38. Interacting positively with diverse groups of people is often essential to maintain employment. Positive working relationships Human relations Interdependence Attitudes Defeatist Inferior Superior Mature Types of Leaders Authoritarian Democratic Laissez-Faire

39. http://dc.streetsblog.org/wp-content/uploads/Nov_09/1030532519_c614bfbe27_o_thumb.jpg http://t1.gstatic.com/images?q=tbn:ANd9GcSqVeajnetZbkWq0r308WVbvP2A0EWc20cTB95uGAgJwBdJ23Pu3Q https://encrypted- tbn3.gstatic.com/images?q=tbn:ANd9GcS8YTdD40pbrgCdXfLSeUJhImjaziBfQ6_DJTZTBUrJw4hJU4IF https://encrypted- tbn3.gstatic.com/images?q=tbn:ANd9GcS8YTdD40pbrgCdXfLSeUJhImjaziBfQ6_DJTZTBUrJw4hJU4IF https://encryptedtbn2.gstatic.com/images?q=tbn:ANd9GcSaGARGzEmGinLeiuTwg7gp1Jwihg-MOfFu7o- tQpnOlR3qlnKQBA https://encryptedtbn2.gstatic.com/images?q=tbn:ANd9GcSaGARGzEmGinLeiuTwg7gp1Jwihg-MOfFu7o- tQpnOlR3qlnKQBA https://encryptedtbn3.gstatic.com/images?q=tbn:ANd9GcTRCafAdw1TGLZeXxOosA0MOXl3nPGBhpB4qo9MmAkxfu k3HQkX1g https://encryptedtbn3.gstatic.com/images?q=tbn:ANd9GcTRCafAdw1TGLZeXxOosA0MOXl3nPGBhpB4qo9MmAkxfu k3HQkX1g https://encryptedtbn2.gstatic.com/images?q=tbn:ANd9GcQbwFtA4vzdXqd4UGGurX6_fuL_PczWAXfxcED9PZ1FUxT wWPHXBA https://encryptedtbn2.gstatic.com/images?q=tbn:ANd9GcQbwFtA4vzdXqd4UGGurX6_fuL_PczWAXfxcED9PZ1FUxT wWPHXBA https://encrypted-tbn1.gstatic.com/images?q=tbn:ANd9GcTGRjIhNvyxxK6Sk0L3zsga-yntAfu9lsGISD2WhJeRSyj- DsQS5klhXhWZ https://encrypted-tbn1.gstatic.com/images?q=tbn:ANd9GcTGRjIhNvyxxK6Sk0L3zsga-yntAfu9lsGISD2WhJeRSyj- DsQS5klhXhWZ