1. Overall NSW Health 2011 YourSay Survey Results YourSay - NSW Health Workplace Survey Results Presentation NSW Health Overall Presented by: Robyn Burley Director Workforce Development

2. Overall NSW Health 2011 YourSay Survey Results Topics to cover Overview Actions to date Estimated response rates Respondent profile Highlights and lowlights Employee engagement Workplace culture Other themes to highlight Summary and conclusions

3. Overall NSW Health 2011 YourSay Survey Results YourSay – a brief recap Objectives To establish a measurement tool that allows a clear understanding of employee engagement and workplace culture throughout NSW Health. Offer staff the opportunity to give their views about issues which have an important influence on their engagement with work. To use the information to develop state wide and local action plans to inform continuous improvement and improve workplace culture. To measure the improvements organisations have made, by comparing results externally and over time. Methodology Planning preparation and communication Qualitative consultation Questionnaire design Data collection: online and paper Results into action Survey champion network (300+) Dedicated website 19 focus groups across the state 46 attitudinal, 2 open comment questions Cognitive testing Inclusive as possible: online, paper, six languages Written reports, presentations and 300+ highlights reports

4. Overall NSW Health 2011 YourSay Survey Results Actions to date Overall NSW Health, LHD and facility results have been made available to all NSW Health staff via the NSW Health internet site. Facility (Manager) reports and organisational reports have been provided to Executive teams when they received a presentation of their individual survey results in October. Improvement activity is underway with LHDs/SCH Network beginning the process of identifying key workplace themes to focus on, prioritising action areas and formulating improvement initiatives. In summary, LHD/SCH Network executive teams have been asked to develop local action plans by: –Cascading survey results to all staff in their organisation –Initiating action planning processes that facilitate feedback and consultation from staff to develop: action plans that focus on 3-5 key improvement areas. Communication strategies to ensure all staff are made aware of follow up activities.

5. Overall NSW Health 2011 YourSay Survey Results Facility Reports Facility reports have been published on the NSW Health Internet page for all facilities that had more than 10 responses to the survey (total of 229). Available under Reports and Surveys tab and listed in an organisation table. Summary reports are provided where there are less than 30 respondents. The Full reports contained detailed question responses by each of the survey demographics eg. job role, age, length of service etc. You can access all Facility Reports.Facility Reports

6. Overall NSW Health 2011 YourSay Survey Results Estimated response rates and confidence intervals

7. Overall NSW Health 2011 YourSay Survey Results Estimated response rates * Estimated response rate is based on Full Time Equivalent staff and does not include contractors, agency staff and volunteers. Hence the % response is not exact. The final estimated response rate has been weighted to account for part time and temporary staff. = 95% confidence interval, results within +/- 5 percentage points 31,493 staff completed the survey

8. Overall NSW Health 2011 YourSay Survey Results Respondent profile

9. Overall NSW Health 2011 YourSay Survey Results Respondent profile – job role

10. Overall NSW Health 2011 YourSay Survey Results Respondent profile – length of service

11. Overall NSW Health 2011 YourSay Survey Results Highlights and lowlights

12. Overall NSW Health 2011 YourSay Survey Results Top five positive responses Highlights

13. Overall NSW Health 2011 YourSay Survey Results Lowlights Lowest five positive responses *Q4 and Q40 are negatively worded questions and as such a high agreement score is a negative result.

14. Overall NSW Health 2011 YourSay Survey Results Employee engagement

15. Overall NSW Health 2011 YourSay Survey Results Measuring engagement

16. Overall NSW Health 2011 YourSay Survey Results Employee engagement index for all NSW Health Organisations

17. Overall NSW Health 2011 YourSay Survey Results Job role Employee engagement index by other key demographics

18. Overall NSW Health 2011 YourSay Survey Results Employee engagement index by other key demographics Length of service

19. Overall NSW Health 2011 YourSay Survey Results Key drivers of engagement: NSW Health overall Which themes are driving the employee engagement score the most? Relative impact on the employee engagement score

20. Overall NSW Health 2011 YourSay Survey Results Key driver: Job role 58% 54% 76% 60% 65% Relative impact on the employee engagement score. Highest at the top.

21. Overall NSW Health 2011 YourSay Survey Results Key driver: Service delivery 54% 60% 65% Relative impact on the employee engagement score. Highest at the top.

22. Overall NSW Health 2011 YourSay Survey Results Key driver: Working together 50% 46% 55% 36% 64% 66% Relative impact on the employee engagement score. Highest at the top.

23. Overall NSW Health 2011 YourSay Survey Results Key drivers of engagement by NSW Health organisation Are key driver themes consistent across NSW Health? Lower level key driver analysis suggests they are…

24. Overall NSW Health 2011 YourSay Survey Results Workplace culture

25. Overall NSW Health 2011 YourSay Survey Results Measuring workplace culture

26. Overall NSW Health 2011 YourSay Survey Results Measuring workplace culture

27. Overall NSW Health 2011 YourSay Survey Results Workplace culture index NSW Health’s Workplace Culture Score is 46%

28. Overall NSW Health 2011 YourSay Survey Results Workplace culture index by NSW Health Organisation

29. Overall NSW Health 2011 YourSay Survey Results Workplace culture index by management responsibility

30. Overall NSW Health 2011 YourSay Survey Results Do staff believe culture is improving? Overall, I believe the culture at my workplace has improved in the last 12 months

31. Overall NSW Health 2011 YourSay Survey Results Key drivers of culture improvement Relative impact on the ‘improving culture’ score

32. Overall NSW Health 2011 YourSay Survey Results Key driver: Senior management 33% 35% 37% 32% Relative impact on ‘improving culture’ score. Highest at the top.

33. Overall NSW Health 2011 YourSay Survey Results Key driver: Two way communication 54% 45% 47% 41% Relative impact on ‘improving culture’ score. Highest at the top.

34. Overall NSW Health 2011 YourSay Survey Results Other themes to highlight

35. Overall NSW Health 2011 YourSay Survey Results Inappropriate behaviour

36. Overall NSW Health 2011 YourSay Survey Results Open responses

37. Overall NSW Health 2011 YourSay Survey Results Summary and conclusions

38. Overall NSW Health 2011 YourSay Survey Results Key conclusions

39. Overall NSW Health 2011 YourSay Survey Results Local Improvement strategies Action Plans implemented Action Plans developed Action Plans Reviewed Areas for improvement prioritised Areas for improvement identified   

40. Overall NSW Health 2011 YourSay Survey Results State-wide Response Implementation of strategies and initiatives Statewide Strategy will support local Action Plans Future surveys to review progress Development of a statewide strategy Areas for improvement identified 