1. Presentation on Quality management systems Presented by: Razeena Ameen Roll no 07-25 BS(IT) 7 th

2. Measurements, Analysis and Improvement:  Monitoring and Measurement  Control of non-conforming product  Analysis of data  Improvement

3. Monitoring and Measurement:  Customer satisfaction: The company has to monitor the information related with customer perception as to whether the company has met customer requirements.  Internal Audit: The company has to conduct internal audits at planned intervals to determine whether the quality management system conforms to the planned arrangements, requirements of international standard ISO 9001:2000, and QMS requirements established by the company.

4.  Monitoring and Measurement of process: Wherever required, the company has to set up methods to monitor the QMS processes. This may include establishment of written or unwritten procedures, work instructions, quality plans, checklists for verification/inspection of process parameters, resulting product parameters.

5.  Monitoring and Measurement of product: The company must establish the practice of monitoring and measuring the characteristics of the product at pre-defined stages throughout the product realisation processes to ensure that it meets the requirements.

6. Control of non-conforming Product:  The company must ensure that the product, which does not conform to the requirements at any stage of the product realisation. Is identified appropriately and is controlled in a manner so as to prevent its unintended use or delivery.

7. Analysis of data:  The company must determine, collect and analyse appropriate data to demonstrate the suitability and effectiveness of the quality management system and evaluate options where continual improvement can be made.

8. Improvement:  Continual improvement: The company must continually improve the effectiveness of the QMS through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.  Corrective Action: In the case of significant non-conformities anywhere in the processes, the relevant personnel must carry out cause analysis and take action to eliminate such identified causes to prevent recurrence

9.  Preventive Action: The company must determine actions to eliminate the causes of potential non- conformities in order to prevent their occurrence.