1. How to Make a Schedule

2. Opening Activity (Video) 1. Is it okay to call in sick to work if you woke up one morning and just did not feeling like going in today? 2. If you choose to call in sick, what implications does that have on my employer? 3. How many sick days does the average employee have each month/ year?

3. Objectives Identify the important components in an employee schedule. Create a schedule that will allow for the best store coverage and customer service within the constraints of employee availability. Determine peak business hours and appropriate floor coverage to maximize customer service and labor cost. Hypothesize how you could adjust to daily challenges of schedule changes.

4. Key Terms Labor Cost Employee Number Floor Coverage Peak Hours Budget Employee Availability Sick Days

5. Components of an Employee Schedule To and from dates Employees name /number Start and end time of each shift with total hours. Total hours per employee, per week. Total hours including all employees Note: Today most employee schedules are done on a computer program but it is important to understand how they are created. The computer program would also compute the total labor cost.

6. Why are schedules important? The right employees are working when the customer are shopping = higher sales and customer service. Needed to give breaks and lunches. Good store coverage cuts down on theft. Scheduling employees when they are needed and during peak hours will save money and increase sales.

7. Budgets As a manager of a store or department you are required to work within a budget. You will either be given a total amount of hours or a dollar amount for one week. Sometimes schedules have to be adjusted during the week in order to come in on budget /labor costs. Example: Suzie’s 8 hour shift at $8.50 per hour x 8 hours cost the company $68.00. Her total for the week is $340.00.

8. Are you ready to use your management and critical thinking skills to create a schedule?

9. Work Schedule Employees 1. Manager – You work 40 hours a week. 2. Suzie – Assistant Manager, works 40 hours a week. 3. George – works 40 hours a week, would like to have every other weekend off. 4. Bryan – works 40 hours 5. Tim – works 20 hours a week, can work after 2:00pm. No Wednesday or Thursday Store Hours Mon. – Fri. 10:00 am – 9:00 pm Saturday 10:00am – 7:00 pm Peak Selling Periods Thurs and Fri “nights” Sat “ALL DAY” Work Shifts 9:30 – 6:00 11:00 – 7:30 1:00 – 9:30 5:00 – 9:30 6:00 – 9:30 *Every associate has Sunday off plus one other day.

10. Sample Schedule NameSun.Mon.Tues.Wed.ThursFri.Sat.Total Manager Suzie George Bryan Tim

11. Time to Check Your Skills ! This is a competition game to see who has the best schedule making skills or just might be LUCKY. First, we will do a few quick checks to make sure that your employees are happy Second, situations will happen during the week and we will see how well your floor coverage holds up. READY!

12. 1. Are you scheduled for 40 hours?

13. 2. Are Suzie and Bryan scheduled for 40 hours?

14. 2. Is George scheduled for 40 hours and does he have one of the weekends off?

15. 2. Is Tim only scheduled after 2:00 pm and does he have Wed. and Thurs. off?

16. You are doing great! If you got everything correct give yourself 5o points!

17. Round 2 Each of these next questions are worth 10 point each.

18. Tim got sick and can not come in on Friday.

19. George had too much fun at his “Birthday Party” last night and has called in sick (Saturday)

20. Suzie has babysitting problems and will not be able to come to work until 3pm on Monday.

21. Bryan has the flu and will not be in on Thursday.

22. You feel horrible and think that you might be coming down with the flu. You would like to take Friday off…can you?