1. Managing Motor Fleet Safety Programs: Training for the Safety Director Unit 5: Managing Driver Performance 0

2. Unit 5 Objectives Identify the root cause of a problem by looking at a variety of data from several systems Provide examples of how conflicting departmental aims can negatively impact the company’s overall aim Work within a team to identify strategies to resolve company problems Identify solutions to prevent or reduce hours of service violations Identify strategies to increase driver retention 1

3. Overall Satisfaction with Truck Driving Job Very Satisfied SomewhatNeither SatisfiedSomewhat Very SatisfiedNor DissatisfiedDissatisfiedDissatisfied 0% 20% 40% 60% 80% 100% 53% 35% 4%5%3% Source: Gallup Organization 2

4. Influence of Factors on Driver Satisfaction Company Support 39% Work Rewards 32% Non-Driving Activities and Customer Friendliness Hours of Work and Time with Family 20% Source: Gallup Organization 9% 3

5. Questions? 4