1. MT 340 Week 5 Seminar Darlene Ringhand March 28, 2012

2. Welcome - Agenda Unit 4 review Comments –Discussion/Homework Unit 5 Discussion Expectations Other Good Evening!

3. Unit 4 Review Contrast leadership and management Differentiate between the trait, behavioral, and contingency theories of leadership Identify the five dimensions of trust Explain the unique challenges of contemporary leadership roles

4. Group Debate/Poll DEBATE: DO LEADERS REALLY MATTER? “Leaders are the primary determinant of an organization’s success or failure.” OR “Leaders don’t really matter because most of the things that affect an organization’s success or failure are outside a leader’s control.” Take 5 minutes to discuss/voice your arguments.

5. Unit 5 Outcomes Discuss the factors contributing to political behavior in organizations Contrast constructive and destructive conflict Apply systems thinking to analyze and diagnose conflict Differentiate between managing, resolving, and avoiding conflict

6. Political Behavior in Organizations What is Power? A capacity or Potential People who have it deny it, people who want it try not to appear to be seeking it, and those who are good at getting it are secretive about how they got it. Field Trip! (Robbins, L.L., 2004)

7. What is Conflict? Is conflict constructive or Destructive? (POLL) Incompatibility of Cognitions or Emotions Attitudes Positive Negative Perceived Interdependence Views: Traditional Human Relations View Inter-actionist view

8. Destructive Conflict Departments unable to work together IT Example

9. Constructive Conflict A committee set up for safety purposes Members are from different constituencies Production Maintenance Administration Accounting Members may have conflict, but reach a consensus Can you think of another example?

10. Analyzing and Diagnosing Conflict Identify problem Analyze problem Use Sociogram/Organizational chart Diagnose/Address the issues of Conflict Structural Personal Examples? (Robbins, L.L., 2004)

11. Conflict: Managing, Avoiding & Resolving Managing Identify Conflict Temporarily avoid Conflict Avoiding Focus on Interdependence NOT Power Resolving Try to Change the Other Person Try to change the situation Try to change yourself Conflict Management: A Practical Guide to Developing Negotiation Strategies, by Barbara Budjac Corvette. Published by Prentice Hall. Copyright © 2007 by Pearson Education, Inc.

12. Poll You believe that your boss insulted you and placed you in a bad light in the eyes of your peers. You are livid. Is this constructive or destructive conflict? Which strategy will be most effective? Why? Tip: You are probably best advised to avoid temporarily. Once you regain self-control, this conflict begs for resolution. Conflict Management: A Practical Guide to Developing Negotiation Strategies, by Barbara Budjac Corvette. Published by Prentice Hall. Copyright © 2007 by Pearson Education, Inc.

13. Poll Do you have to have Power to achieve goals? True False

14. Unit 5 Expectations Reading: Chapter 14 from Organizational Behavior by Robbins & Judge and Chapter 3 from Conflict Management: A Practical Guide to Developing Negotiation Strategies by Corvette Read the Hofstede review at the following: (Field Trip) http://www.cyborlink.com/besite/hofstede.htm Discussion Questions Review/Quiz

15. Unit 5 Project Search the internet for an example of the power or politics in an organization, identify how it has been used and relate it to the theory we have studied this week. Your APA formatted MS Word paper should be a minimum of one page in length. (Make sure to use your own words. You may use a citation but it must be very short and in any case please include the reference you used.)

16. Looking Ahead We will have a TurnItIn Assignemnt in Chapter 6! Take this week to brush up on your APA formatting and Writing skills. Writing skills can be checked and reviewed at the Kaplan Writing Center Field Trip to: kucampus.kaplan.edu

17. Other Issues? Unit 5 - Food for Thought! An alternative definition for crises is an opportunity to grow. Merriam Webster’s Dictionary Questions? It’s a Wrap!

18. References Corvette, B. A. B. (2007). Conflict management: A practical guide to developing negotiation strategies. Upper Saddle River, NJ: Pearson Education, Inc. Drafke, M. W. (2006). The human side of organizations (9th Ed.). Upper Saddle River, NJ: Pearson Education, Inc. Robbins, S. P., & Judge, T. A. (2007). Organizational behavior (12th Ed.). Upper Saddle River, NJ: Pearson Education, Inc. Thompson, L. L. (2004). Making the team: A guide for managers (2nd Ed.). Upper Saddle River, NJ: Pearson Education, Inc.