1. Info-Tech Research Group1 Info-Tech Research Group, Inc. is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © 1997-2013 Info-Tech Research Group Inc. Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © 1997-2014 Info-Tech Research Group Inc. Innovation World Class Operations – Impact Workshop

2. Info-Tech Research Group2 Beyond Practical Research – Workshops Get You to Results Workshops: Leverage Best-Practices Research and Get to Action Unlike other research firms, we believe it’s important to help our members implement improvements. We offer a 40-hour workshop, which allows you to make systematic improvements to your core processes. Workshops are designed to help focus attention, create alignment, and ensure best practices are put to work at your organization. Our workshops help you get to immediate impact and results, and are tailored to your situation and needs. Workshops: Focused on You Implementing Improvements The goal of each Capability Optimization Workshop is to create tangible benefits and clear improvements as a direct result of the workshop. Specific deliverables, goals, metrics, and outcomes are established for each workshop. Successful workshops will leverage our years of analyst experience and written research to provide an engaging experience that focuses on implementing and getting to measurable results. Each workshop begins by diagnosing the current state, and then focuses on designing high-impact improvements based on best-practices research. Three- and six-month follow-up will occur to ensure benefit realization. Info-Tech Workshops provide the best practices and implementation support necessary to help an IT leader build a World Class IT Operation. Capability Optimization Workshop Diagnose Current State Right- Sizing Process Process Design Measuring Benefits Implementation Support

3. Info-Tech Research Group3 Innovation World Class Operations Workshop: Apply innovation to IT to showcase value to business partners This project will help you to: 1.Explore Innovation: Develop an understanding of innovation and your current innovation maturity. 2.Innovate IT Processes: Get IT ready to innovate with the business by addressing its own pain points first. 3.Innovate Around Business Processes: Get IT involved with business challenges by leveraging technology or IT expertise 4.Establish an Innovation Program: Foster ongoing collaboration and idea generation among staff. 5.Communicate the Innovation Plan: Communicate with the business and build the roadmap to success. This workshop is suited to: CIOs who want to improve and promote innovation and innovative thinking among IT staff An executive champion to bring together different areas of the business to identify, understand, and examine critical business challenges, business processes, and capabilities they support Organizations that are finding it difficult to keep up with the fast changing pace of technology enhancements and offerings IT departments that are viewed as barriers to innovation by business partners At the end you will have: 1.An understanding of innovation and ideation techniques 2.Definition of your current innovation ecosystem (drivers, barriers, etc.) 3.IT and business process pain points and health checks 4.Mapping of pain points and process steps 5.Catalog of ideas to improve IT and business processes 6.Idea prioritization matrices IT is typically viewed as a barrier to innovation, however, it is well-positioned to be involved with innovation due to its cross-silo spanning position. Innovation is not invention – too many organizations try to develop new solutions to problems, however the answers usually involve expanding on existing innovations currently deployed. Info-Tech Point of View 7.Prioritized list of ideas to pursue further 8.High level business case plan, benefits, and as is / to be costing 9.Innovation program plan with components as well as roles and responsibilities for ongoing management 10.Critical metrics to track over time 11.Methodology for ongoing ideation and innovation

4. Info-Tech Research Group4 Innovation Roadmap Workshop Overview: This workshop is broken into five modules to… ScheduleNameGoalWork Products Module 1 Explore Innovation: Develop an understanding of innovation and your current innovation maturity Assess the current innovation maturity of your IT department Define your current innovation ecosystem (drivers, barriers, enablers, etc.) Define disruptive technologies with respect to innovation Determine appetite for leveraging disruptive technologies Definitions of innovation Innovation maturity of processes, projects, and spending Disruptive technology risks and opportunities Module 2 Innovate IT Processes: Get IT ready to innovate with the business by addressing its own pain points first Determine which IT processes to innovate around through process health checks Construct the current processes Generate ideas to relieve critical pain points Prioritize ideas based on business alignment, value, urgency, risk, and difficulty to address IT process pain points and health checks Mapping of pain points and process steps Catalog of ideas to improve IT processes Idea prioritization matrix Module 3 Innovate Business Processes: Get IT involved with business challenges by leveraging technology or IT expertise Determine which business processes to innovate around through current health checks Construct the current processes Generate ideas to relieve critical pain points Prioritize ideas based on business alignment, value, urgency, risk, and difficulty to address Business process pain points and health checks Mapping of pain points and process steps Catalog of ideas to improve business processes through technology Idea prioritization matrix

5. Info-Tech Research Group5 ScheduleNameGoalWork Products Module 4 Establish an Innovation Program: Foster ongoing collaboration and idea generation among staff Craft the mandate and goals of the innovation program to foster collaboration and idea generation among staff Determine the most appropriate components of your innovation program (e.g. innovation days, case competitions) Determine workflows, processes, and applicable governance for the innovation program Catalog of innovation program components with associated timelines Roles, responsibilities, and process flow for the various stages of ideation Matrix of critical metrics to track over time Module 5 Communicate the Innovation Plan: Communicate with the business and build the roadmap to success Determine key stakeholders to involve Craft the key messages and communication mediums Summarize findings Create follow-on activities List of key stakeholder to involve and a high level communication plan Action plan of next steps This workshop is broken into five modules to…

6. Info-Tech Research Group6 Module 1: Explore Innovation 1.4 Understand Disruptive Technologies Discuss emerging technologies Identify disruptive technologies 1.3 Outline Ideation Apply idea generation concepts Discuss idea generation techniques 1.1 Introduce Innovation and Workshop Introduce and define innovation Define workshop goals Determine current Innovation Maturity Define current Innovation Ecosystem 1.2 Assess Current State

7. Info-Tech Research Group7 Module 2: Innovate IT Processes Consider business needs and goals 2.4 Validate and Prioritize Ideas Determine idea feasibility 2.2 Prioritize Internal IT Challenges Prioritize IT process innovation challenges Catalogue high pain IT processes 2.3 Generate and Assess Ideas Brainstorm ideas to address process challenge Documents key characteristics of ideas Prioritize ideas for further investigation 2.1 Assess IT Processes Map IT processes to services Highlight critical IT process pain points Identify critical process challenges Catalogue core IT services

8. Info-Tech Research Group8 Module 3: Innovate Around Business Processes 3.1 Assess IT Support of Business Processes Map IT services to critical business processes Identify critical service gaps Prioritize ideas for further investigation 3.4 Validate and Prioritize ideas Communicate plans to the business 3.2 Prioritize Business Process Challenges Prioritize business process innovation challenges Identify critical process challenges Catalogue high pain business processes 3.3 Generate and Assess Ideas Brainstorm ideas to address process challenge Documents key characteristics of ideas Determine idea feasibility

9. Info-Tech Research Group9 4.2 Manage Ideation Draft innovation program action plan Module 4: Establish an Innovation Program 4.3 Measure Innovation Program Success Assign the required roles and responsibilities 4.1 Develop Innovation Program Components Craft the mandate and goals of the innovation program Develop innovation program components Decide on the critical metrics to track Develop a process for ideation Create innovation support bodies

10. Info-Tech Research Group10 5.2 Review Workshop Goals Module 5: Communicate the Innovation Plan 5.1 Open Communication Channels with the Business Determine key stakeholders to involve Craft the key messages and communication mediums Document follow-on activities Gather feedback Summarize findings

11. Info-Tech Research Group11 Innovation Workshop Primary Deliverable Detailed analysis of current state, including current barriers, enablers, strengths, and weaknesses. Construct current critical IT and business processes to highlight areas where improvements are needed. Generate and prioritize ideas based on risk, urgency, and difficulty to address. Develop innovation program components, roles, and support groups. Define your current innovation ecosystem Create an innovation program roadmap Identify the most feasible and valuable ideas to business and IT challenges Analyze your current innovation environment, and communicate your improvement strategy to the business with clear visuals.

12. Info-Tech Research Group12 Innovation Workshop Core Deliverables Eight key deliverables will be completed during the workshop: 1 2 3 4 Current State Analysis Innovation maturity (firefighter, trusted operator, or innovator) Innovation ecosystem Appetite for disruptive technologies Innovate IT Processes Detailed process review of selected IT processes, including: o Documentation of current process o Pain points o Areas for improvement Prioritized catalog of ideas that address IT process challenges Innovate Business Processes Detailed process review of selected business processes, including: o Documentation of current process o Pain points o Areas for improvement Prioritized catalog of ideas that address business process challenges Establish an Innovation Program Determine components for improved collaboration and innovation such as innovation days, idea forums, and idea support groups Establish a process for idea generation and graduation Align Required Tasks to Roles and Resources Identify the necessary roles to realize the future state Assign ownership of responsibilities. 5

13. Info-Tech Research Group13 Innovation Workshop Core Deliverables 6 7 8 Eight key deliverables will be completed during the workshop: Manage Stakeholders Identify critical stakeholders and analyze involvement, power, and interest in this project Communication Plan Create a plan for communicating the strategy to stakeholders Run through the key stakeholder groups that the participants need to communicate with Ongoing Management Practices Determine review cycle Establish governance practices

14. Info-Tech Research Group14 Innovation Workshop: Built on World Class Research, Experience, and Standards Research Process COBIT Driven Grounded in open international standards Team with over 30 years experience Over 2,800 hours of research Based on primary and in-field research Tools & Templates 140-page research report 16 in-depth activities and exercises Ability to prioritize IT initiatives Visual roadmap of IT Strategy and links to target business capabilities Challenge identification and selection template Idea prioritization tool Innovation support group charter Innovation program performance tracking template Stakeholder power-map template Communication plan template