1. 1 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL Royal Mail Group Assessment Guidance

2. 2 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL Contents Introduction Royal Mail Group’s Heritage Privatisation Royal Mail Group structure Our Business Interview tips - STAR Approach Interview tips Royal Mail Group competencies Royal Mail Group values Next steps Summary

3. 3 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL Introduction Firstly we would like to take this opportunity to thank you for your interest in working for Royal Mail Group and taking time to attend our selection day. We have developed this guide to provide you with a general overview of our assessment/interview procedures and also to give you background information about Royal Mail Group. This is a very general guide, if you have any specific questions about your assessment or the role you are applying for please contact our team of Specialist Recruiters.

4. 4 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL Royal Mail’s Heritage Royal Mail has a rich and varied history, characterised by a tradition of service and innovation spanning almost 500 years. Henry VIII ordered the creation of the first national postal service, which began in 1516. Called 'The King’s Posts', it was devised by Brian Tuke and commanded all towns to have a fresh horse available for anyone carrying mail from the Tudor Court. British postal services helped to shape the modern world, and, ever since Charles I opened up his royal mail to the public in 1635, our business has been center-stage in that story of transformation. It's what sets us apart from other postal services. And it's also part of what makes us a cherished national organisation. Slowly the early postal network developed over the next hundred years, growing to include private letters, albeit only those of the wealthy. We're proud of the impact that our business has had on the lives of people in Britain and around the world – which is why we have developed an independent charitable trust to manage the heritage of all our brands (Royal Mail, Post Office® and Parcelforce Worldwide). You can travel through nearly 500 years of our history by clicking on this link http://www.royalmailheritage.com/main.php

5. 5 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL Privatisation Royal Mail has now become a PLC after it’s flotation on the London Stock Exchange on the 15 th October 2013. 10% of our shares are held by current, eligible employee’s, with roughly 52% being split between institutional and retail investors. The rest have been retained by the Government. Moya Greene, Chief Executive Officer, Royal Mail plc., said: "This marks the exciting next phase in our company's long and proud history. With the support of our new shareholders, we are in a strong position to move forward, to compete effectively across our markets and to grow our business. Royal Mail will continue to be an essential part of the fabric of the UK, providing the universal postal service that is cherished by the twenty nine million households and businesses across the country that we serve." Donald Brydon, Chairman, Royal Mail plc., said: "I'm delighted to welcome all of our new shareholders to Royal Mail. With private ownership, the company is well positioned to continue its on-going transformation. I look forward to working with all our stakeholders now that we are a listed company where employees, institutions and private individuals all have a stake in the success of the business."

6. 6 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL

7. 7 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL UKPIL: Royal Mail Group, through its core UK business, UK Parcels, International & Letters (UKPIL), is the UK’s sole provider of the Universal Service. It is also a leading UK provider of express parcels through Parcelforce Worldwide. Parcelforce Worldwide: Parcelforce Worldwide is UKPIL’s express parcels business. The company has approximately 4,500 employees and operates across a network of 52 depots throughout the UK. We manage international traffic through one of two central hubs in Coventry GLS: General Logistics Systems (GLS) is one of the largest ground-based parcel delivery service providers in Europe. It is a pan-European business, providing reliable, high quality parcel and express services as well as logistics solutions Post Office LTD: Royal Mail and Post Office Limited became sister companies on 1 April 2012. More information can be found on each company at http://www.royalmailgroup.com/our- businesseshttp://www.royalmailgroup.com/our- businesses Our Businesses

8. 8 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL Interview Tips - STAR Approach For a competency based interview we advise all our candidates to use the STAR Approach when providing examples Situation or Task - Describe the situation that you were confronted with or the task that needed to be accomplished. Set the context. Make it concise and informative, concentrating solely on what is useful to the story Action - This it is where you will need to demonstrate and highlight the skills and personal attributes that the question is testing. Now that you have set the context of your story, you need to explain what you did, how you did it, and why you did it. Result - Explain what and how it all ended. Also, use the opportunity to describe what you accomplished and what you learnt in that situation. This helps you make the answer personal and enables you to highlight further skills.

9. 9 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL Interview Tips Be Prepared and Sell yourself Preparation Familiarise yourself with the job specification Research Royal Mail Try to predict the questions you may be asked Research into presentation techniques (if applicable) Sell Yourself Be confident, friendly and show enthusiasm Highlight your strengths in every possible question Ask appropriate questions

10. 10 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL RMG Leadership Competencies During your competency based interview, you will be expected to provide evidence to meet the following Royal Mail Group competencies; Lead by Example Strategic & Commercial Perspective Problem Solving Delivering Solutions Influence & Collaboration Drive & Resilience We strongly advise you to prepare examples from your previous work history (using the STAR method) that demonstrate your ability to meet and exceed the competencies. As well as the competency part of your interview, there will also be a technical aspect. This could take the form of technical interview questions or a technical assessment (such as a case study, presentation or analysis exercise). Your specialist recruiter will be in touch prior to your interview to confirm the details and any preparation or pre work required.

11. 11 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL RMG Values Our values define our relationships with our employees and customers. We’ve arrived at these through discussion and consultation with representatives of all parts of the Royal Mail Group, and we believe them to be core to our identity even as we undergo considerable change: We work safely Royal Mail Group is committed to reducing the likelihood of accidents in the workplace. We achieve this through a commitment to provide training and investing in technology We have a passion to deliver for our customers Royal Mail people have a passion for customer service and delivery excellence – it’s what gives us our edge and wins us trust We have pride and care about what we do Taking pride and care in our working lives supports all other values. It helps us to ensure that accidents are kept to a minimum, and it wins us the respect of the users of our service, on whose custom we’re dependent We work together and treat each other fairly We value and take pride in the diversity of our workforce, and have a zero-tolerance approach to discrimination. We want all our colleagues to treat each other with respect, and are committed to providing equal opportunities We are trusted to succeed From a child awaiting a birthday parcel to a major multinational for which timely delivery of documents is business-critical, we work to build our customers trust in our ability to succeed every day We act commercially Our business is changing. Challenges to the traditional model of mail-delivery from email and other electronic communications, and the increase in internet shopping, mean we must act commercially to stay ahead of change in an increasingly competitive market place

12. 12 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL Next Steps In the next few days you will be required to complete an online psychometrics test - Dimensions. This will be sent directly to your email address by our provider Talent Q. Please Note: you will not be able to attend your assessment without a completed Dimensions Test. If you have not received this please contact your Specialist Recruiter ASAP. In certain instances, further Talent Q test may be required. If this is the case, these will again be sent out to you via email We strongly advise you to do plenty of research into Royal Mail and the department in which your role would be based, we recommend you take advantage of the sources below; http://www.royalmailgroup.com/ https://www.marketreach.co.uk/ https://www.myroyalmail.com

13. 13 Document name: Assessment Guidance Version no. 1 Date issued: 06/11/2013 Review date: 06/02/2014 Owner: External Management STL Location stored: QMDL We will be in touch with your results shortly. If you have any questions or require any advice or additional Information, please contact your Specialist Recruiter Good Luck !